GO Outdoors - Wolverhampton Reviews 

Great selection. Lovely staff, friendly and helpful with good knowledge of products. Served by Abiy and Katie. Only dropped a star as issues with web order

We received a pleasant welcome at the entrance door.
We were helped to choose walking shoes. The female member of staff gave her full attention to us, brought us numerous pairs at our request to try on. She also brought alternative colour choices where possible.
We received very good customer service from Sabrina on the till.
Our visit took place on Monday 16th February 2026.

Excellent service. The staff is very helpful and friendly.

Above and beyond, yet again!
Having been recently to Go Outdoors in Wton, the boots that i had previously bought did not feel fully comfortable when i tried them on again at home. Basically it is because of my slightly broad foot and they would not accommodate walking socks.
Anyway, took them back with all tags in place and both Ann-marie and Jo went out of there way to fit me out with upgraded boots and I was so impressed that I bought an extra pair which Jo priced matched for me to make sure that I had the best deal. Can't say fairer than that. Excellent Service, Thank You both.

Staff were very friendly and helpful today during our visit. Ashley was polite, knowledgeable and provided clear useful information to include guidance relating to our membership which was due to expire.

Really great. Clean store, helpful staff. Came in for a wonder round and left making some purchases. Served by Ann-Marie - very polite and helpful member of staff. Thank you

Knowledge of staff and helpful too. Helped by a staff member called Ryan. Given really good insightful info.

Jess W was extremely helpful and knowledgeable in our visit today. She got us a great deal and was really kind.

Excellent customer service from a young gentleman called Ryan. Nothing was too much trouble with helping me with my exchange and our new items we purchased. Friendly, polite, engaging, thank you Ryan

Massive variety of good with range of items through the price brackets so easy to get something no matter the budget. The staff are very friendly and are always around to help and advise. Spoke with at least 3 staff today all genuine and friendly. Didn't get names other than Sabrina who served me at the tills.

Ordered 2 coats to store, had to pay upfront. Had a refund on the one the same day I picked them up. Returned the other one a week later. Staff said they were having trouble with the till so will have to initiate the refund with PayPal through the tablet. She gave me a written receipt and assured me I would receive the refund in 3-5 working days. Never received it. Returned to the store where they said I would have to call customer service(said they weren't able to do this for me!) Rang there and then. He asked for a picture of the receipt as he said there had been no return made. He then assured me that he had started the return and I would receive it in 3-5 days. NO REFUND!! I had to raise a case with PayPal to get my refund, which I have just received. PayPal said go outdoors didn't respond to their complaint.
ABSOLUTELY SHOCKING COMPANY!!!!! DONT ORDER INTO STORE AND PAY BEFOREHAND OTHERWISE YOU WON'T GET A REFUND!!!! THEY ARE A DISGRACEFUL COMPANY

Great in there and abi was great couldn’t ask for more

Staff have gone above and beyond with their customer service. They put by some walking boots for me for 2 weeks which was when I was travelling up from Worcester to attend a hospital appointment at New Cross. They also honoured the sale price even though the sale had finished and technically the boots were full price again. A big thank you to Vicky and Simran.

Vicky was very kind and helpful and made our visit a pleasure.
I was with my son-in-law preparing for an upcoming trip to Iceland.
Vicky helpfully showed us the available choices and took time to discuss my needs. She demonstrated patience, kindness and humour along with excellent product knowledge.
Only after having made my main choices did Vicky mention that she was the manager.
She showed good skill in helping Simran check us out efficiently at the till.
Thankyou Vicky
( and good luck with your upcoming refurbishment at Wolverhampton Go Outdoors)

There were four of us who needed new walking boots and the lady who helped us was very patient, helpful and had great knowledge of the products. I’m sure it was a challenge trying to fit four people with very different needs at the same time but we all came away with a pair that we are very happy with.

Great service! Staff are very friendly and helpful. Was served by Ann-Marie she was welcome and chatty and very friendly to our son.

Always a great place, I do believe the quality of clothing and styles are so much better then the high streets! Great shopping experience as always, a lot to offer and great customer service. I was served by Annn Marie who was pleasant.

Great place and great value!

Fast becoming a favourite place to shop for my outdoor needs, always helpful and very aproachable and patient, Ann Marie was especially helpful and a credit to the company with good communication and a happy smile and willingness to help

I went in the store to look for walking boots. After selecting 4 pairs to try on I couldn't find a sales assistant so had to go back to the tills and ask there. A member of staff who was doing another job was quite polite and phoned another member of staff. I then saw the man he was phoning, propped up on a rail and talking to another memeber of staff. He came over at the request of his colleague. I asked to try the boots in my size. He said he could give me 2 of the pairs to try but the other 2 didn't come in my size so would I put them back. He presently brought me the 2 boxes of boots and put them on the seat. I had replaced the other 2 pairs. I tried on both pairs of boots , trying the ones I eventually bought , twice. The sales assistant was standing a few metres away and staring into space---he made no attempt to discuss the products at all , ask if I needed any more help or information about the products. I had the impression he couldn't care less whether I bought them or not. He didn't appear to have any manners!! When I had decided to buy one of the pairs I took them to the till without any reference to him at all ,as I felt annoyed. As there was a sale on I mihght have spent more time looking round the shop if he had been more interested in me as a customer. The young lady on the till--ABI was quite different, being polite , friendly, helpful informative and interested. It's a great shop --what a shame!

Simran was a excellent at customer service she provided us with all the information necessary and showed us how to get excellent discounts give this lady a pay rise immediately 😀