Very helpful assistant, Mel, who was patient and knowledgeable when I was pucking new walking boots/shoes. I also bought a reduced T shirt, which will come in useful.on my forthcoming holiday.
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Mell was really professional, friendly and knowledgeable. Started by asking what type of walking I was going to be doing and what budget I had in mind for a pair of new walking boots. She talked me th... See more
Company replied
I ordered some work shorts online that I needed to return, they were too small which was no faults of the store. I was able to come in and buy a new pair that were the correct sizing. Everybody was ve... See more
Company replied
Mel was really helpful when trying chose walking boots. She was great at recommending boots for stability and terrain we were going to be hiking on. She was happy to help with getting sizes suggestin... See more
Company replied
Company details
About GO Outdoors - Wolverhampton
Written by the company
Order Queries
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
Go Outdoors Details
Written by the company
- Members Card
- The GO Outdoors Members Card costs £5 and lasts 12 months offering great discounts across thousands of products.
Contact info
Eagle Street, Bilston Road, WV2 2AQ, Wolverhampton, United Kingdom
- 01902 907455
4.8
Excellent
3K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Good advice from Ryan
Good advice from Ryan and a fairly decent selection of shoes although some sizes were limited…
March 16, 2026
Unprompted review
Reply from GO Outdoors - Wolverhampton
Hi,
Thanks for taking the time to leave us a 4 star review. We appreciate it.
If we can help you with anything in the future, please don't hesitate to get in touch via our website's "Contact Us" page.
Kind regards,
Go Outdoors Customer Care Team
Reply from GO Outdoors - Wolverhampton
Hi,
Your feedback is greatly appreciated, especially as it's 5 star feedback.
Thanks again for your review,
Go Outdoors Customer Care Team
Excellent staff
Came in looking for hiking shoes for me and my partner. Stock was a little limited due to closing stages of a refit but found 2 pairs of shoes at a good price. We were assisted by Tina who was amazing. She was polite, friendly, patient and knowledgeable and without her help I may of left empty handed. Her customer service was excellent. The young man at the till was helpful and friendly too. Thanks to these 2 staff members it made our shopping trip a pleasant experience rather than a chore.
March 14, 2026
Unprompted review
Reply from GO Outdoors - Wolverhampton
Hi,
Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.
Kind regards,
Go Outdoors Customer Care Team
Reply from GO Outdoors - Wolverhampton
Thanks for the top marks.
We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.
Thanks again for reviewing us,
Go Outdoors Customer Care Team
Reply from GO Outdoors - Wolverhampton
Hello,
Thanks for giving us the maximum score.
Although we're always trying to better the service that we offer, it's great to see that you gave us top marks.
Thanks again for the review,
Go Outdoors Customer Care Team
Reply from GO Outdoors - Wolverhampton
Thanks for giving us the maximum 5 stars.
We genuinely hope you're next experience with us is as fantastic as this one was.
Kind regards,
Go Outdoors Customer Care Team
Great experience in store.
Visited today to purchase some sport tops and a cap. Found the staff to be very helpful especially Simran, Vicky and Abigail. The store is a good size and there is always plenty of stock and sizes available which is good.The staff are friendly and approachable.
March 4, 2026
Unprompted review
Reply from GO Outdoors - Wolverhampton
Thank you for reviewing our store.
Getting full marks on a review is a real buzz for our team so long may it continue.
Thanks again,
Go Outdoors Customer Care Team
Good store well worth a visit
Been today and there’s a lot of work going on in there. It is however a great store. I’m hoping that the fishing section will rival Kidderminster stores. Ann-Marie served me she was pleasant helpful and knowledgeable so 5 stars for her and 4 for the store. Hopefully be 5 after the refurbishment.
March 4, 2026
Unprompted review
Reply from GO Outdoors - Wolverhampton
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 4 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
Had just what we wanted at a great…
Had just what we wanted at a great price. Abi on the checkout very helpful .
February 28, 2026
Unprompted review
Reply from GO Outdoors - Wolverhampton
Thanks for your review.
5 stars is important to us and your review helps acknowledge the effort the team are putting in.
Thanks again,
Go Outdoors Customer Care Team
Reply from GO Outdoors - Wolverhampton
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
Great products at great prices
Great products at great prices, very helpful and efficient staff
February 28, 2026
Unprompted review
Reply from GO Outdoors - Wolverhampton
Thanks for your review.
5 stars is important to us and your review helps acknowledge the effort the team are putting in.
Thanks again,
Go Outdoors Customer Care Team
Another great experience at go…
Another great experience at go outdoors. Staff are always very helpful and a massive range of stock. Special thanks to Kristy and jo who work at wolverhampton branch. Very polite and helpful
February 26, 2026
Unprompted review
Reply from GO Outdoors - Wolverhampton
Thanks for the review.
We're grateful you felt it worthy of 5 stars.
Thanks again for shopping with us.
Best wishes,
Go Outdoors Customer Care Team
Cashier was very polite willing to help…
Cashier was very polite willing to help me the thing I was looking for was not in stock but she went that extra mile great service
February 26, 2026
Unprompted review
Reply from GO Outdoors - Wolverhampton
Thanks for the review.
We're grateful you felt it worthy of 5 stars.
Thanks again for shopping with us.
Best wishes,
Go Outdoors Customer Care Team
Super helpful staff
Super helpful staff. Asked for some information on products, went out of their way to help..
February 7, 2026
Unprompted review
Reply from GO Outdoors - Wolverhampton
Hi,
Thanks for choosing to shop with us but more importantly, thanks for the 5* review. It's great to see your experience earned us top marks.
Thanks again for your time,
Go Outdoors Customer Care Team
Exceptionally helpful staff on shop…
Exceptionally helpful staff on shop floor and till even though they hadn't got what I wanted in store. Full of useful advice. Was able to order product online but did have to purchase a new membership as it would not connect to make purchase but even with £5 membership fee still saved £52
February 23, 2026
Unprompted review
Reply from GO Outdoors - Wolverhampton
Hi,
Thanks for choosing to shop with us but more importantly, thanks for the 5* review. It's great to see your experience earned us top marks.
Thanks again for your time,
Go Outdoors Customer Care Team
A wholly pleasurable experience
Everyone we spoke to in store today, including Simran who served us at the till, was friendly, knowledgeable and helpful.
February 21, 2026
Unprompted review
Reply from GO Outdoors - Wolverhampton
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
Great customer service received
Great customer service received! I feel that GoOutdoors staff are always approachable and helpful. I visited the store on 20th feb for a quick swap of items and we were served by Sabrina who was polite and friendly. Thank you for your service.
February 20, 2026
Unprompted review
Reply from GO Outdoors - Wolverhampton
Thanks for the review.
We're grateful you felt it worthy of 5 stars.
Thanks again for shopping with us.
Best wishes,
Go Outdoors Customer Care Team
Sabrina was very helpful and could not…
Sabrina was very helpful and could not do enough to help with my membership
February 20, 2026
Unprompted review
Reply from GO Outdoors - Wolverhampton
Hi,
Thanks for ticking 5 stars in your review.
It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.
Thanks again for your review,
Go Outdoors Customer Care Team
Visit to Wolverhampton
Visit to Wolverhampton store was successful staff were helpful. Even though the store was under going major change. The staff member I spoke to (Sabrina) was able to direct me to the item I required and made the purchase really easy.
February 18, 2026
Unprompted review
Reply from GO Outdoors - Wolverhampton
Hi,
Thanks for ticking 4 stars in your review.
It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.
Thanks again for your review,
Go Outdoors Customer Care Team
Boots and a patient helpful Jo!
My friend and I bought walking boots, socks, gaiters and other items today.
We received a great deal of help from a staff member called Jo. He was polite knowledgeable, helpful and nothing was too much trouble.
If only every member of staff in all shops were this good.
February 18, 2026
Unprompted review
Reply from GO Outdoors - Wolverhampton
Hi,
Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.
Kind regards,
Go Outdoors Customer Care Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.