Visited today and were served by the lovely Solace. They helped us find exactly what we were looking for and explained the membership cards/discounts for us. Very knowledgeable and gave us great advic... See more
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Location
Switch locationThe Shambles 7-8, WR1 2RF Worcester, England, GB
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See what reviewers are saying
Shirley@2592 could not have been more proactive and helpful. I had selected a rucksack and was wearing it, when she approached me suggesting that she helped me to adjust it so it fitted my height and... See more
Company replied
Two of the member of staff Shirley and Danny were really helpful when I bought a pair of walking boots. Danny went out of his way to find my boots , put them aside so I could collect them the followin... See more
Company replied
Limited stock in Worcester store. Seems to sell lower end Companies like Peter Storm. NB. The Rab contact gloves only deserve a 1 star as fingers are too long and the contact fabric is so annoying tha... See more
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Company details
About GO Outdoors - Worcester (Express)
Written by the company
Order Queries
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
Go Outdoors Details
Written by the company
- Members Card
- The GO Outdoors Members Card costs £5 and lasts 12 months offering great discounts across thousands of products.
Contact info
The Shambles 7-8, WR1 2RF, Worcester, England, United Kingdom
4.9
Excellent
393 reviews
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Reply from GO Outdoors - Worcester (Express)
Hi,
Thanks for ticking 5 stars in your review.
It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.
Thanks again for your review,
Go Outdoors Customer Care Team
A good shop
Had what I wanted at a reasonable price. Staff member was very helpful
July 21, 2026
Unprompted review
Reply from GO Outdoors - Worcester (Express)
Thanks for your review.
5 stars is important to us and your review helps acknowledge the effort the team are putting in.
Thanks again,
Go Outdoors Customer Care Team
Not enough staff on the shop floor so…
Not enough staff on the shop floor so had to wait a while for service but when we were served Shirley@Worcs 2592 was very helpful and thorough.
July 20, 2026
Unprompted review
Reply from GO Outdoors - Worcester (Express)
Hi,
Thanks for ticking 4 stars in your review.
It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.
Thanks again for your review,
Go Outdoors Customer Care Team
Excellent customer service
The staff in the Worcester store are so friendly and helpful. I have visited the store twice this month and purchased walking boots, shorts and a waterproof jacket, and all the staff were wonderful. Special thanks to Shirley who served me today.
July 20, 2026
Unprompted review
Reply from GO Outdoors - Worcester (Express)
Hi,
Thank you so much for giving us 5 stars.
We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.
Best wishes,
Go Outdoors Customer Care Team
Great service and prices
I came into the shop today for a sleeping bag and camping chairs. Liv was very helpful & friendly! Very happy with my purchases. Thank you!
July 18, 2026
Unprompted review
Reply from GO Outdoors - Worcester (Express)
Thanks for giving us 5 stars.
We're happy that you're happy and we appreciate you taking the time to leave us a review.
Best wishes,
Go Outdoors Customer Care Team
Our experience was made great due to the wonderful Shirley …
Our experience was made great due to the wonderful Shirley 2592 Nothing was too much trouble. She gaves us time to think with no pressure at all. She is such an asset to Go Outdoors. Thank you Shirley for all of your knowledge and advice. I absolutely love my boots ♥️
July 13, 2026
Unprompted review
Reply from GO Outdoors - Worcester (Express)
HI,
Thank you for giving us a 5 star review.
We really hope that each and every experience you have with us is as good as this one.
Kind regards,
Go Outdoors Customer Care Team
Shirley was so helpful and polite
Shirley was so helpful and polite. She went over and above to tell us about other sizes and the product. She recommended shoe care products which we purchased. Shirley and her colleague helped us get everything we needed. Great shop. Thanks
July 14, 2026
Unprompted review
Reply from GO Outdoors - Worcester (Express)
Thanks for the review.
We're grateful you felt it worthy of 5 stars.
Thanks again for shopping with us.
Best wishes,
Go Outdoors Customer Care Team
Shirley at the Worcester store was so…
Shirley at the Worcester store was so thorough with a walking boot fitting. Fantastic service from someone who really cares about excellent customer service.
July 9, 2026
Unprompted review
Reply from GO Outdoors - Worcester (Express)
Thanks for giving us the maximum 5 stars.
We genuinely hope you're next experience with us is as fantastic as this one was.
Kind regards,
Go Outdoors Customer Care Team
Reply from GO Outdoors - Worcester (Express)
Hi,
Thanks for ticking 5 stars in your review.
It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.
Thanks again for your review,
Go Outdoors Customer Care Team
Got a lot of good advice from someone…
Got a lot of good advice from someone who had done a similar trek on what I would need and what to buy. Poor bloke (Paul) was being called around by a lot of folks for his expertise but he managed to jump
Back and forth between customers seamlessly.
July 11, 2026
Unprompted review
Reply from GO Outdoors - Worcester (Express)
Hello,
Thanks for the 5* review. We're pleased you were able to get the help and support needed. We hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
Shirley was very helpful and…
Shirley was very helpful and knowledgeable.
July 4, 2026
Unprompted review
Reply from GO Outdoors - Worcester (Express)
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
Brilliant
Brilliant. We went to buy equipment for a bike packing tour but didn't know which products would suit what we needed. Good choice of products to choose from with a range of different budget prices.
Paul was amazing he had excellent product knowledge and vast personal experience of using the equipment so was able to advise us which would suit our needs best.
Came away feeling confident we have made the right choices.
July 5, 2026
Unprompted review
Reply from GO Outdoors - Worcester (Express)
Thanks for your review.
5 stars is important to us and your review helps acknowledge the effort the team are putting in.
Thanks again,
Go Outdoors Customer Care Team
Excellent service
Greeted by Nicola who listened to my requirements and matched them to a product
July 4, 2026
Unprompted review
Reply from GO Outdoors - Worcester (Express)
Hi,
Thanks for choosing to shop with us but more importantly, thanks for the 5* review. It's great to see your experience earned us top marks.
Thanks again for your time,
Go Outdoors Customer Care Team
Walking shoes
Needed to buy some new walking shoes. Served by Shirley @worcs 2592, she was very knowledgeable and thorough, making sure I got the correct shoe and that they fitted properly
June 8, 2026
Unprompted review
Reply from GO Outdoors - Worcester (Express)
Thank you for leaving us a 5 star review.
It's great to read that we got it on point for you.
Best wishes,
Go Outdoors Customer Care Team
An excellent ambassador
Nicola was an excellent ambassador for the company. She helped us with our purchase of 2 Vegas camping chairs and was very attentive. She was very pleasant to talk to and confident of her roles without being brash. Well done Nicola.
June 29, 2026
Unprompted review
Reply from GO Outdoors - Worcester (Express)
Hi,
Thank you so much for giving us 5 stars.
We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.
Best wishes,
Go Outdoors Customer Care Team
Excellent & helpful staff
We recently visited the store, looking at padded jackets. We needed some advice and spoke to Shirley. She was so knowledgeable and helped us immensely. She was polite, friendly and had amazing knowledge of outdoor clothing and Go Outdoors products. She is a credit to the store.
March 26, 2026
Unprompted review
Reply from GO Outdoors - Worcester (Express)
Thanks for the review.
We're grateful you felt it worthy of 5 stars.
Thanks again for shopping with us.
Best wishes,
Go Outdoors Customer Care Team
I got served by Shirley today and she…
I got served by Shirley today and she was amazing as always sorting me out with a new pair of Merrell shoes which I have looked at for ages. If you want shoes that are made for wider feet Merrell is definitely a shoe I suggest.
June 26, 2026
Unprompted review
Reply from GO Outdoors - Worcester (Express)
Hi,
Thank you for the wonderful feedback and giving us a 5 star review, we hope to see you back shopping with us again very soon.
All the best,
Go Outdoors Customer Care Team
Superb assistance from Shirley at the…
Superb assistance from Shirley at the Worcester store. She was very knowledgeable and provided just the right level of help with my head torch purchase. Thank you Shirley!
June 26, 2026
Unprompted review
Reply from GO Outdoors - Worcester (Express)
Thanks for giving us a 5 star review.
It's a real team effort to make sure everyone gets the right level of service and we hope that we can maintain that level of expectation.
Kind Regards
Go Outdoors Customer Care Team
Lovely staff
Had a great experience at Worcester. I was shopping for upcoming travelling and Shirley was really lovely in helping me find lots of things and giving me advice.
June 8, 2026
Unprompted review
Reply from GO Outdoors - Worcester (Express)
Many thanks for taking the time to review us.
It makes us smile when we see 5 stars selected so thank you very much for that.
Take care,
Go Outdoors Customer Care Team
Worcester staff
Shirley in the Worcester store gave me excellent advice on walking socks and was very careful to check that I had what I needed.
June 23, 2026
Unprompted review
Reply from GO Outdoors - Worcester (Express)
Hello,
Thanks for the 5* review. We're pleased you were able to get the help and support needed. We hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
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