Firstly I will say we meant to send our delivery to the big Go Outdoors outside York but the misses did not check properly before pressing click. However, the service i received when I went down was b... See more
Company replied
Location
Switch locationMarket Street 4-6, YO1 8ST York, England, GB
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I came to this store to buy extra dry bags but also in the faint hope someone there could fix my head torch (or I’d have to buy another one. Despite this meaning one less sale, Stu was quickly working... See more
Company replied
Holly was really helpful, assisted with my shoe purchase, then didn’t mind searching for my membership.
Company replied
Unlike previous visits, there were no staff on the upper floor. Seeing a staff member coming up the escalator, I was told go to pay desk downstairs, I've no radio. She spotted a colleague, who DID h... See more
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Company details
About GO Outdoors - York (Express)
Written by the company
Order Queries
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
Go Outdoors Details
Written by the company
- Members Card
- The GO Outdoors Members Card costs £5 and lasts 12 months offering great discounts across thousands of products.
Contact info
Market Street 4-6, YO1 8ST, York, England, United Kingdom
4.7
Excellent
124 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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Friendly service in York
Holly was really helpful, assisted with my shoe purchase, then didn’t mind searching for my membership.
August 2, 2026
Unprompted review
Reply from GO Outdoors - York (Express)
Many thanks for taking the time to review us.
It makes us smile when we see 5 stars selected so thank you very much for that.
Take care,
Go Outdoors Customer Care Team
Firstly I will say we meant to send our…
Firstly I will say we meant to send our delivery to the big Go Outdoors outside York but the misses did not check properly before pressing click. However, the service i received when I went down was brilliant, I needed to make a change to the order and it was sorted in minutes, I did not have my go outdoors card, not an issue, found my details and updated the system. Overall a great experience.
July 29, 2026
Unprompted review
Reply from GO Outdoors - York (Express)
Thank you for reviewing our store.
Getting full marks on a review is a real buzz for our team so long may it continue.
Thanks again,
Go Outdoors Customer Care Team
Love the staff here
Love the staff here, everyone is always so friendly and happy to help
July 3, 2026
Unprompted review
Reply from GO Outdoors - York (Express)
Thanks for giving us 5 stars.
We're happy that you're happy and we appreciate you taking the time to leave us a review.
Best wishes,
Go Outdoors Customer Care Team
Great service!
Great service!! Helped me with in store offers and the benefits of becoming a member, left with everything I wanted and had a good friendly chat with the staff member too
July 13, 2026
Unprompted review
Reply from GO Outdoors - York (Express)
Hi,
Many thanks for taking some time to give us a 5 star review.
We really hope that all your future experiences with us are just as good.
Thanks again,
Go Outdoors Customer Care Team
Stu was amazing
Stu was amazing. I needed to get a pair of boots for my child with sensory issues and he was so patient. I will definitely be coming back.
July 9, 2026
Unprompted review
Reply from GO Outdoors - York (Express)
Hi,
Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.
Kind regards,
Go Outdoors Customer Care Team
Very helpful and friendly service from…
Very helpful and friendly service from supervisor Stu. Will definitely be returning :)
June 29, 2026
Unprompted review
Reply from GO Outdoors - York (Express)
Thanks for the top marks.
We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.
Thanks again for reviewing us,
Go Outdoors Customer Care Team
Exceptional service as always by…supervisor Stu and Team
Exceptional service as always by Supervisor Stu and his team.store looks really tidy and service was quick and easy.
June 29, 2026
Unprompted review
Reply from GO Outdoors - York (Express)
Many thanks for taking the time to review us.
It makes us smile when we see 5 stars selected so thank you very much for that.
Take care,
Go Outdoors Customer Care Team
Thanks Emily…
Emily was very helpful in supporting me and my inquisitive 4 year old in selecting some camping chairs, demonstrating the different models and pointing out the various offers to ensure i got best value for my money.
June 27, 2026
Unprompted review
Reply from GO Outdoors - York (Express)
Thanks so much for the 5 star review.
We're pleased you got the support you needed and for taking the time to review us here.
Best wishes,
Go Outdoors Customer Care Team
They fixed my head torch but gained a lot more
I came to this store to buy extra dry bags but also in the faint hope someone there could fix my head torch (or I’d have to buy another one. Despite this meaning one less sale, Stu was quickly working his magic having been called over by Emily. Success! Old head rider torch working but I did end up buying quite a few other things. Both Stu & Emily were professional, friendly & very knowledgeable- they exceeded my expectations & I’ve signed up for a members card as a direct result.
June 19, 2026
Unprompted review
Reply from GO Outdoors - York (Express)
Thanks for the great review.
Hopefully this 5 star experience will show everyone how hard we try to get it right.
Thanks again for taking the time to rate our store.
Go Outdoors Customer Care Team
Reply from GO Outdoors - York (Express)
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
A pleasant experience.…
The staff were very helpful answering all my questions and giving advice about the product I was buying.At no time was I under any pressure and was impressed by their efficiency.
May 29, 2026
Unprompted review
Reply from GO Outdoors - York (Express)
Hi,
Feedback on how to improve is important but it's also nice to see full marks. Thank you for the 5 star review.
Best Wishes
Go Outdoors Customer Care Team
Was served very nicely and bought a…
Was served very nicely and bought a Tibet 55 rucksack from you. But, I was told it wasn’t waterproof and you didn’t have the correct size in stock.
When about to buy one with the tag from the rucksack to give me the dimensions required, I was surprised to see the tag saying ‘Rain Cover Included’ on the front.
When I got home found that this was indeed the case hiding under a zip on the bottom of the pack.
May 9, 2026
Unprompted review
Reply from GO Outdoors - York (Express)
Thank you for leaving us a 4 star review.
It's great to read that we got it on point for you.
Best wishes,
Go Outdoors Customer Care Team
Reply from GO Outdoors - York (Express)
Hi,
5 star reviews are important to us and reviews like this help us establish that we're going in the right direction.
Thanks for shopping with us.
Kind Regards
Go Outdoors Customer Care Team
Visited Go Outdoors York today…
Visited Go Outdoors York today Wednesday 13 May. I was served by Daniel who was lovely. He helped me with boots. Jacket. Fleece and rucksack. All in all a very good experience
May 13, 2026
Unprompted review
Reply from GO Outdoors - York (Express)
Thank you for the 5 star review.
It's great to see your experience was a 5 star one. As always, we're grateful for you taking the time to write and leave this review for us.
Best wishes,
Go Outdoors Customer Care Team
Daniel was very attentive and helpful 👏
Daniel was very attentive and helpful 👏
April 24, 2026
Unprompted review
Reply from GO Outdoors - York (Express)
Hi,
Thanks for ticking 5 stars in your review.
It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.
Thanks again for your review,
Go Outdoors Customer Care Team
I visited York (express store) on…
I visited York (express store) on Saturday 2May 2026. Was served by Ben Lambert he got me exactly what I wanted in a pair of walking shoes I’m 73 and I sometimes struggle with bending to tie the laces nothing too much trouble for Ben he tied them for me so I could see if they fit ok.
I much prefer to go to this store rather the one at Van Guard Monks Cross as I know I am going to get a great service.
Thankyou again Ben and he had remembered I hadn’t been in the store for a while it’s nice to be remembered.
With kind Regards
Glynice Jennings
May 2, 2026
Unprompted review
Reply from GO Outdoors - York (Express)
HI,
Thank you for giving us a 5 star review.
We really hope that each and every experience you have with us is as good as this one.
Kind regards,
Go Outdoors Customer Care Team
Excellent service and great choice of…
Excellent service and great choice of stock
May 2, 2026
Unprompted review
Reply from GO Outdoors - York (Express)
Hi,
Thank you so much for giving us 5 stars.
We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.
Best wishes,
Go Outdoors Customer Care Team
Reply from GO Outdoors - York (Express)
Thanks for giving us 5 stars.
We're happy that you're happy and we appreciate you taking the time to leave us a review.
Best wishes,
Go Outdoors Customer Care Team
Top notch
Hello, went to the York go outdoors shop last week and it had a very good selection of tents which was surprising for a relatively small shop, service was quality too.
April 23, 2026
Unprompted review
Reply from GO Outdoors - York (Express)
Hi,
Your feedback is greatly appreciated, especially as it's 5 star feedback.
Thanks again for your review,
Go Outdoors Customer Care Team
Brilliant
Lovely staff that helped me with everything I needed. Brilliant
April 27, 2026
Unprompted review
Reply from GO Outdoors - York (Express)
Thanks for the 5*
It's great to see we're ticking all the right boxes for you. Thanks for visiting our store.
Kind regards,
Go Outdoors Customer Care Team
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