Visited the express store again this weekend and as always the staff were incredible. I was struggling to find a good waterproof winter coat in other stores and although it seemed quite busy the staff... See more
Company replied
Location
Switch locationMarket Street 4-6, YO1 8ST York, England, GB
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Go Outdoors in York was the third shop I'd tried to buy a pair of walking sandals. My husband and I had decided to look round York's shops on Bank Holiday Monday. As soon as we entered Go Outdoors, as... See more
Company replied
I spent nearly £300, Emily helped me with every step, if there was clothes I was after but not my size, she would go check the back which helped, I was able to use my Armed forces discount as well whi... See more
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The staff at the York store were difficult to commincate with. I went to collect some orders that I had placed online. I asked one assistant when enteres where to go for collections. She simply said a... See more
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Company details
About GO Outdoors - York (Express)
Written by the company
Order Queries
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
Go Outdoors Details
Written by the company
- Members Card
- The GO Outdoors Members Card costs £5 and lasts 12 months offering great discounts across thousands of products.
Contact info
Market Street 4-6, YO1 8ST, York, England, United Kingdom
4.7
Excellent
130 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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Daniel was very attentive and helpful 👏
Daniel was very attentive and helpful 👏
April 24, 2026
Unprompted review
Reply from GO Outdoors - York (Express)
Hi,
Thanks for ticking 5 stars in your review.
It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.
Thanks again for your review,
Go Outdoors Customer Care Team
I visited York (express store) on…
I visited York (express store) on Saturday 2May 2026. Was served by Ben Lambert he got me exactly what I wanted in a pair of walking shoes I’m 73 and I sometimes struggle with bending to tie the laces nothing too much trouble for Ben he tied them for me so I could see if they fit ok.
I much prefer to go to this store rather the one at Van Guard Monks Cross as I know I am going to get a great service.
Thankyou again Ben and he had remembered I hadn’t been in the store for a while it’s nice to be remembered.
With kind Regards
Glynice Jennings
May 2, 2026
Unprompted review
Reply from GO Outdoors - York (Express)
HI,
Thank you for giving us a 5 star review.
We really hope that each and every experience you have with us is as good as this one.
Kind regards,
Go Outdoors Customer Care Team
Excellent service and great choice of…
Excellent service and great choice of stock
May 2, 2026
Unprompted review
Reply from GO Outdoors - York (Express)
Hi,
Thank you so much for giving us 5 stars.
We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.
Best wishes,
Go Outdoors Customer Care Team
Reply from GO Outdoors - York (Express)
Thanks for giving us 5 stars.
We're happy that you're happy and we appreciate you taking the time to leave us a review.
Best wishes,
Go Outdoors Customer Care Team
Top notch
Hello, went to the York go outdoors shop last week and it had a very good selection of tents which was surprising for a relatively small shop, service was quality too.
April 23, 2026
Unprompted review
Reply from GO Outdoors - York (Express)
Hi,
Your feedback is greatly appreciated, especially as it's 5 star feedback.
Thanks again for your review,
Go Outdoors Customer Care Team
Brilliant
Lovely staff that helped me with everything I needed. Brilliant
April 27, 2026
Unprompted review
Reply from GO Outdoors - York (Express)
Thanks for the 5*
It's great to see we're ticking all the right boxes for you. Thanks for visiting our store.
Kind regards,
Go Outdoors Customer Care Team
A star!
Excellent and helpful service by staff member Kiara in assesing various sizes and fits for some walking boots
April 30, 2026
Unprompted review
Reply from GO Outdoors - York (Express)
Hi,
Thank you so much for giving us 5 stars.
We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.
Best wishes,
Go Outdoors Customer Care Team
Sleeping bag advice
I went in to get some further advice on sleeping bags and the store staff was absolutely fantastic! Clear, professional, and helpful with assisting my decisions on getting the right sleeping bags for my upcoming adventures.
I would highly recommend this store and their highly knowledgeable staff.
April 16, 2026
Unprompted review
Reply from GO Outdoors - York (Express)
Thanks for the great review.
Hopefully this 5 star experience will show everyone how hard we try to get it right.
Thanks again for taking the time to rate our store.
Go Outdoors Customer Care Team
Reply from GO Outdoors - York (Express)
Hello,
Thanks for giving us the maximum score.
Although we're always trying to better the service that we offer, it's great to see that you gave us top marks.
Thanks again for the review,
Go Outdoors Customer Care Team
Stuw was brilliant
Stuw was brilliant. I needed walking sandals or shoes. He guided me through the range, helped me choose, try on etc. Got the discount code and explained returns policy etc.
Great service from all the staff.
Thanks
April 10, 2026
Unprompted review
Reply from GO Outdoors - York (Express)
Thanks for the 5*
It's great to see we're ticking all the right boxes for you. Thanks for visiting our store.
Kind regards,
Go Outdoors Customer Care Team
Daniel (York city centre) was very…
Daniel (York city centre) was very helpful and supportive
April 11, 2026
Unprompted review
Reply from GO Outdoors - York (Express)
Thanks so much for the 5 star review.
We're pleased you got the support you needed and for taking the time to review us here.
Best wishes,
Go Outdoors Customer Care Team
Daniel made our experience
Daniel made our experience! He welcomed us from the moment we came in and matched our humour greatly! He could have a laugh with us and was a friendly face! He also gave us a lot of tips on the shoes we bought, he knew what he was talking about and helped us come to a decision swiftly! thank you daniel!
April 2, 2026
Unprompted review
Reply from GO Outdoors - York (Express)
Thank you for the 5 star review.
It's great to see your experience was a 5 star one. As always, we're grateful for you taking the time to write and leave this review for us.
Best wishes,
Go Outdoors Customer Care Team
Good quality and service
I went in to look for a fleece waterproof trousers and shoe clips for a trip to Finland in the autumn
As it’s spring now not all these items were available but the member of staff who helped me went into the store room and located everything I needed All good quality and with the membership card i saved over £30
March 25, 2026
Unprompted review
Reply from GO Outdoors - York (Express)
Hi,
Many thanks for taking some time to give us a 5 star review.
We really hope that all your future experiences with us are just as good.
Thanks again,
Go Outdoors Customer Care Team
I had to chase up to see if a delivery…
I had to chase up to see if a delivery had arrived at the store as a notification had not arrived.
Second time this has occurred.
March 16, 2026
Reply from GO Outdoors - York (Express)
Hi,
Thanks for taking the time to review us. If you’d like to discuss the reasons for this review, please feel free to get in touch at gooutdoors.co.uk/customer-service
Thanks again for your time,
Go Outdoors Customer Care Team
Superb customer service
We were looking for a really good pair of walking boots for Gold DofE. Emily couldn’t have been more helpful, bringing several types to try. To be truthful, because her service was so good, I was happy to buy the boots in store, even though I could have got them cheaper elsewhere.
March 22, 2026
Unprompted review
Reply from GO Outdoors - York (Express)
Thanks for giving us a 5 star review.
It's a real team effort to make sure everyone gets the right level of service and we hope that we can maintain that level of expectation.
Kind Regards
Go Outdoors Customer Care Team
Stu was very helpful in store
Stu was very helpful in store. My discount card ran out, so Stu renewed first. Very clean and well laid out store, easy access.
March 16, 2026
Unprompted review
Reply from GO Outdoors - York (Express)
Thanks for giving us 5 stars and for taking the time to leave us your review, It's really appreciated.
Thanks again for shopping with us,
Go Outdoors Customer Care Team
Quality Service
The saff member Emily provided excellent customer service very polite and friendly with no pressure at all with the 2 products that we bought because the price was very competitive . COULD NOT FAULT THE SHOP AND STAFF AT ALL
March 13, 2026
Unprompted review
Reply from GO Outdoors - York (Express)
Thanks for the review.
We're grateful you felt it worthy of 5 stars.
Thanks again for shopping with us.
Best wishes,
Go Outdoors Customer Care Team
Thank you
Many thanks to all the staff, they were very friendly and found perfect waterproof gloves for me.
March 10, 2026
Unprompted review
Reply from GO Outdoors - York (Express)
Hi,
Thank you so much for the positive review.
We're really pleased to see that you gave us 5 stars and hope you choose to shop with us again in the near future.
All the best
Go Outdoors Customer Care Team
Very helpful staff
Very helpful staff, especially Kiara. Found the shoes I was looking for!
March 7, 2026
Unprompted review
Reply from GO Outdoors - York (Express)
Thank you for reviewing our store.
Getting full marks on a review is a real buzz for our team so long may it continue.
Thanks again,
Go Outdoors Customer Care Team
Outstanding professional guidance and service
The small mighty shop with a wonderful big heart. I went in needing some replacement boots for my other hiking boots that I use for work and it had to have specific abilities to make the day's use comfortable and durable and Stuart and his fantastic colleague have given very powerful advice on making sure I chose the right product for my needs. Stuart and his team were also happy and positive which is so important in today's sad times. I look forward to doing further business with this store and team in the future.
February 4, 2026
Unprompted review
Reply from GO Outdoors - York (Express)
Thanks for the great review.
Hopefully this 5 star experience will show everyone how hard we try to get it right.
Thanks again for taking the time to rate our store.
Go Outdoors Customer Care Team
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