GO Outdoors - York (Express) Reviews 

131
TrustScore 4.5 out of 5

4.7

Market Street 4-6, YO1 8ST York, England, GB


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See what reviewers are saying

Rated 5 out of 5 stars

Visited the express store again this weekend and as always the staff were incredible. I was struggling to find a good waterproof winter coat in other stores and although it seemed quite busy the staff... See more

Company replied

Rated 5 out of 5 stars

I spent nearly £300, Emily helped me with every step, if there was clothes I was after but not my size, she would go check the back which helped, I was able to use my Armed forces discount as well whi... See more

Company replied

Rated 5 out of 5 stars

Go Outdoors in York was the third shop I'd tried to buy a pair of walking sandals. My husband and I had decided to look round York's shops on Bank Holiday Monday. As soon as we entered Go Outdoors, as... See more

Company replied

Rated 2 out of 5 stars

The staff at the York store were difficult to commincate with. I went to collect some orders that I had placed online. I asked one assistant when enteres where to go for collections. She simply said a... See more

Company replied


Company details

  1. Camping Store
  2. Activewear Store
  3. Bicycle Store
  4. Climbing Club
  5. Horseback Riding Service
  6. Running Store

About GO Outdoors - York (Express)

Written by the company

Order Queries

If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.

Contact us via Customer Care

Go Outdoors Details

Written by the company

Members Card
The GO Outdoors Members Card costs £5 and lasts 12 months offering great discounts across thousands of products.

Contact info

  • Market Street 4-6, YO1 8ST, York, England, United Kingdom

4.7

Excellent

TrustScore 4.5 out of 5

131 reviews

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1-star

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4.7

All reviews

(131)

35,714 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars
GO Outdoors - York (Express) logo

Reply from GO Outdoors - York (Express)

Hi,

Thanks for ticking 5 stars in your review.

It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.

Thanks again for your review,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Fantastic staff and great products

The staff were friendly and helpful and the product was the good quality I've come to expect from Go Outdoors.

March 26, 2025
GO Outdoors - York (Express) logo

Reply from GO Outdoors - York (Express)

Thanks for giving us the maximum 5 stars.

We genuinely hope you're next experience with us is as fantastic as this one was.

Kind regards,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Yvonne 🌟🌟🌟🌟🌟

Called in the york express store to collect my online order , Yvonne was very knowledgeable and her customer service is first class🌟this store is a great find well laid out lots of stock and a great team of experienced colleagues.
I will definitely be back and will recommend to everyone thanks Yvonne
you are 🌟🌟🌟🌟🌟

April 1, 2025
Unprompted review
GO Outdoors - York (Express) logo

Reply from GO Outdoors - York (Express)

Hi,

We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.

Kind regards,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Help full…

Stu was very polite and helpful as were the rest of the staff

March 20, 2025
Unprompted review
GO Outdoors - York (Express) logo

Reply from GO Outdoors - York (Express)

Thanks for the review.

We're grateful you felt it worthy of 5 stars.

Thanks again for shopping with us.

Best wishes,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Experts and great service

Served by Emily, a lovely and friendly person who was super helpful finding the right walking shoes for me. Very happy.

March 26, 2025
Unprompted review
GO Outdoors - York (Express) logo

Reply from GO Outdoors - York (Express)

Thanks for giving us 5 stars.

We're happy that you're happy and we appreciate you taking the time to leave us a review.

Best wishes,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

I chanced upon the store in York centre…

I chanced upon the store in York centre and was very pleased to find all that I needed was available and at very good prices. Staff were very helpful too.

March 18, 2025
GO Outdoors - York (Express) logo

Reply from GO Outdoors - York (Express)

Thanks for your review.

5 stars is important to us and your review helps acknowledge the effort the team are putting in.

Thanks again,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Good choice of walking boots

Good choice of walking boots. Kiara was very helpful and polite whilst I was trying on a selection.

March 15, 2025
Unprompted review
GO Outdoors - York (Express) logo

Reply from GO Outdoors - York (Express)

Thanks for the review.

We're grateful you felt it worthy of 5 stars.

Thanks again for shopping with us.

Best wishes,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Happy customer.I have recently bought…

Happy customer.I have recently bought walking shoes from your York shop the staff were very helpful and pleasant.Walking shoes nice quality and reasonable price.A nice friendly environment.

March 6, 2025
GO Outdoors - York (Express) logo

Reply from GO Outdoors - York (Express)

Thanks for giving us 5 stars.

We're happy that you're happy and we appreciate you taking the time to leave us a review.

Best wishes,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Super Service

Entered the store and found the store assistants very polite and willing to help. Very informative and Yvonne was particularly helpful with some very good advice

March 4, 2025
Unprompted review
GO Outdoors - York (Express) logo

Reply from GO Outdoors - York (Express)

Hi,

Thanks for treating us to 5 stars, we're really pleased that your experience earned us top marks.

Kind regards,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Useful store in town centre

Nice store with everything in it I needed.
Reasonable priced.
Helpful & friendly staff
Thank you Emily for your help & advise

March 1, 2025
Unprompted review
GO Outdoors - York (Express) logo

Reply from GO Outdoors - York (Express)

Thanks for your review.

5 stars is important to us and your review helps acknowledge the effort the team are putting in.

Thanks again,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Express outlet of the GO outdoors in…

Express outlet of the GO outdoors in the city, essential items for camping and outdoor activities. It is convenient to have an outlet in the city as it can be a traffic nightmare getting in to their flagship store. Membership option is helpful for keeping tab of interests. Very helpful staff, Emily was particularly knowledgeable in the area we were looking for . Highly recommended

March 1, 2025
Unprompted review
GO Outdoors - York (Express) logo

Reply from GO Outdoors - York (Express)

Hi,

We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.

Kind regards,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Fuss free advice on walking boots!

Appreciated the low-key, non-pressurising advice and help from Stu today. Thanks very much!

February 21, 2025
Unprompted review
GO Outdoors - York (Express) logo

Reply from GO Outdoors - York (Express)

Hi,

Thanks for giving us 5 stars. It's really appreciated that you took time out of your day to review us.

Thanks again for shopping with us,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Yvonne was really helpful

Yvonne was really helpful; I was buying a sleeping bag and new rucksack for a homeless guy and she understood the situation perfectly.
Thanks Yvonne

February 21, 2025
Unprompted review
GO Outdoors - York (Express) logo

Reply from GO Outdoors - York (Express)

Hi,

Thank you so much for the positive review.

We're really pleased to see that you gave us 5 stars and hope you choose to shop with us again in the near future.

All the best
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Very good experience

Very good experience, Yvonne was really helpful

February 20, 2025
Unprompted review
GO Outdoors - York (Express) logo

Reply from GO Outdoors - York (Express)

Many thanks for taking the time to review us.

It makes us smile when we see 5 stars selected so thank you very much for that.

Take care,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Very helpful staff

Very helpful staff

February 19, 2025
Unprompted review
GO Outdoors - York (Express) logo

Reply from GO Outdoors - York (Express)

Hi,

Thank you for giving us 5 stars.

It's really helpful seeing our colleagues get a mention too so thanks for that.

Kind regards,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Helpful staff with good customer service skills

Yvonne was very helpful finding my discount account when I had forgotten my card. I also saw her handle a very rude customer with patience when he threatened her with a complaint to Trading Standards for 'mis-pricing' an item he wanted to buy (he had simply misread discount price). Yvonne is not responsible for the Go Outdoors pricing policy. I wish people would understand that individual members of staff are not responsible for company policies and stop being abusive to individual members of staff.

February 18, 2025
Unprompted review
GO Outdoors - York (Express) logo

Reply from GO Outdoors - York (Express)

Thanks for your review.

5 stars is important to us and your review helps acknowledge the effort the team are putting in.

Thanks again,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

I went to the Go outdoors in the city…

I went to the Go outdoors in the city centre which used to be owned by Millets. The staff are very friendly and informative as I was buying walking shoes for my husband. Got a great deal by signing up with their membership card which even with the £5 sign up fee I still.saved £15 of the shoes.
I must admit I'm glad they have a smaller shop like this too as sometimes the bigger shops even though they are jam packed full useful stuff, it's just nice to go into somewhere that you know has more of the everyday stuff at hand.

February 14, 2025
Rated 5 out of 5 stars

Berghaus Jacket…

I visited the York branch and purchased a Berghaus jacket and zip in fleece. They were good quality and comfortable. The staff were friendly and took time to ensure what I purchased was suitable for my requirements.

February 14, 2025
Rated 5 out of 5 stars

Helpful and knowledgeable staff

Ashley was extremely helpful and knowledgeable.
As I am of short stature and a novice planning a walking holiday, she gave me excellent advice and helped me to find a suitable backpack that would be a comfortable fit and big enough for my needs.
Thank you Ashley.

February 14, 2025
Unprompted review

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