GO Outdoors - York Reviews 

1,465
TrustScore 4.5 out of 5

4.7

Foss Bank, YO31 7JB York, GB


While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

My brother and sister-in-law are big camping lovers and recommended these to me, and I’m so glad they did. I bought them mainly for days at the beach, and they are honestly perfect. They’re incre... See more

Company replied

Rated 2 out of 5 stars

My experience was a 2 star, the product I have purchased was obviously up to market standard and im enjoying the use of my new sleeping bag very much. However the customer service was bellow par. A fl... See more

Company replied

Rated 5 out of 5 stars

We only recently discovered this great GO Outdoors shop. There’s a fantastic range of goods and brands available all under one roof in a nice and spacious shop plus easy parking outside. We needed h... See more

Company replied

Rated 5 out of 5 stars

Bethany at York is brilliant. I hate shopping being a septuagenarian male, but she was so patient, and knew her stock (clothing) so well, plus the other areas of stock. She reduced the options so that... See more

Company replied


Company details

  1. Camping Store
  2. Activewear Store
  3. Bicycle Store
  4. Climbing Club
  5. Horseback Riding Service
  6. Running Store

About GO Outdoors - York

Written by the company

Order Queries

If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.

Contact us via Customer Care

Go Outdoors Details

Written by the company

Members Card
The GO Outdoors Members Card costs £5 and lasts 12 months offering great discounts across thousands of products.

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

1K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.7

All reviews

(1,465)

35,134 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Most helpful Staff Ruva and Izzy

Most helpful Staff Ruva and Izzy! I noticed the reat difference in price on the 'Membership' label, and asked the first GO Outdoors Staff I saw. Izzy welcomed me with her smile (even though I was disturbing her conversations with someone else). And answered me directly. I immediately went, picked up my selected coat, and took to Ruva's check-out counter. Ruva could not have been more helpful in her information and swift care of me. So- in 20 minutes- I as in and out of Vangarde's 'Go Outdoors', with my selected coat, 'G. O.' Membership and saving £91.00! Wonderful! Thank you!! Shelagh

October 18, 2024
Unprompted review
GO Outdoors - York logo

Reply from GO Outdoors - York

Thanks for your review.

5 stars is important to us and your review helps acknowledge the effort the team are putting in.

Thanks again,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Elin served me today and was very…

Elin served me today and was very helpful and patient in renewing my membership, I will be using the store in future for all my angling and outdoor equipment. Many thanks.

October 16, 2024
Unprompted review
GO Outdoors - York logo

Reply from GO Outdoors - York

Hi,

Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.

Kind regards,
Go Outdoors Customer Care Team

Rated 1 out of 5 stars

Clueless staff

Clueless staff, crap layout, horrid muzak, boring run-of-the-mill stock, what a waste of time. Avoid like the plague.

September 24, 2024
Unprompted review
GO Outdoors - York logo

Reply from GO Outdoors - York

Hi,

Thanks for taking the time to review us. If you’d like to discuss the reasons for this review, please feel free to get in touch at gooutdoors.co.uk/customer-service

Thanks again for your time,
Go Outdoors Customer Care Team

Rated 1 out of 5 stars

No equestrian knowledge

Please, if you are attracted to the new Go Outdoors shop in Monk Cross and their equestrian section, do not! The girls working on the floor will entice you to buy expensive gear without explaining their return policy - awful customer experience after spending hundreds of pounds

September 17, 2024
Unprompted review
GO Outdoors - York logo

Reply from GO Outdoors - York

Hi,

Thanks for taking the time to review us. If you’d like to discuss the reasons for this review, please feel free to get in touch at gooutdoors.co.uk/customer-service

Thanks again for your time,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

All new spot on

All new spot on

September 4, 2024
GO Outdoors - York logo

Reply from GO Outdoors - York

Hi,

Thanks for taking the time to leave us a 5 star review. We appreciate it.

If we can help you with anything in the future, please don't hesitate to get in touch via our website's "Contact Us" page.

Kind regards,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Massive floor space

Massive floor space. I'm usually after fishing stuff but lots of other outdoor stuff to have a look at. Staff were friendly, helpful and courteous.

September 3, 2024
GO Outdoors - York logo

Reply from GO Outdoors - York

Thanks for the top marks.

We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.

Thanks again for reviewing us,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Great displays

Great displays
Great prices
Great range of goods

September 1, 2024
GO Outdoors - York logo

Reply from GO Outdoors - York

Thanks for your review.

5 stars is important to us and your review helps acknowledge the effort the team are putting in.

Thanks again,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Great customer service and very…

Great customer service and very friendly staff. The store is clean beautiful and big.

August 29, 2024
GO Outdoors - York logo

Reply from GO Outdoors - York

Thanks for the top marks.

We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.

Thanks again for reviewing us,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Friendly helpful staff

Friendly helpful staff, know their products. The store is well laid out with plenty of space and has a good range of products.

September 1, 2024
GO Outdoors - York logo

Reply from GO Outdoors - York

Hi,

Thanks for choosing to shop with us but more importantly, thanks for the 5* review. It's great to see your experience earned us top marks.

Thanks again for your time,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Nice open environment and items easy to…

Nice open environment and items easy to find and friendly staff

September 1, 2024
GO Outdoors - York logo

Reply from GO Outdoors - York

Thanks for giving us 5 stars and for taking the time to leave us your review, It's really appreciated.

Thanks again for shopping with us,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Trevor and IzzyTre.were excellent today at…

Trevor and Izzy.were excellent today at the new Vanguard Branch at York. They got me sorted out quickly with an issue I had and I left the store with what I needed, no hassles.
Thanks

August 26, 2024
Unprompted review
GO Outdoors - York logo

Reply from GO Outdoors - York

Thanks for the 5 star review.

We hope your next experience with us is as good as this one.

Thanks again
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Buying from Go Outdoors was well worth…

Buying from Go Outdoors was well worth it financially. The membership was more than worth it for the savings I made. I will be back I am sure.

August 17, 2024
GO Outdoors - York logo

Reply from GO Outdoors - York

Hi,

Thanks for taking the time to leave us a 5 star review. We appreciate it.

If we can help you with anything in the future, please don't hesitate to get in touch via our website's "Contact Us" page.

Kind regards,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

The new Go Outdoors York Vangarde store…

The new Go Outdoors York Vangarde store is absolutely amazing. It's sooo nice to see things laid out well, spacious and just a gorgeous new store.

August 23, 2024
Unprompted review
GO Outdoors - York logo

Reply from GO Outdoors - York

Hi,

Thank you for the wonderful feedback and giving us a 5 star review, we hope to see you back shopping with us again very soon.

All the best,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Sam the shoe man

The newly opened store in York is fantastic, absolutely huge and a pleasure to wander around, I think we were exploring for about three hours. All staff members we came across were quick to ask if we needed any help and we're pleasant and friendly.

Sam in the shoe department was really outstanding. My wife has difficulty finding shoes to fit and has always been shy about asking about foot scanning tech in other shops, having been fobbed off many times in the past by assistants who couldn't care less.

Sam was really approachable and we had her feet scanned and analysed with the scanner and pressure plate with no fuss. He found a suitable pair in no time and then spent more time with us listening to my wifes issues and fine tuning the shoes such as with different ways to tie the laces that really went a long way in helping her.

Really nice guy and really knew his stuff.

Can't wait to go back!

August 23, 2024
Unprompted review
GO Outdoors - York logo

Reply from GO Outdoors - York

Thanks for giving us the maximum 5 stars.

We genuinely hope you're next experience with us is as fantastic as this one was.

Kind regards,
Go Outdoors Customer Care Team

Rated 1 out of 5 stars

Bit of a con?

The impression was given at the York store that there was 30% off everything as it was closing down, when it was actually the usual 'discount' for being a 'member' that only serves to bring prices in line with other outdoor stores. A clear deception to lure people in, not good.

August 22, 2024
GO Outdoors - York logo

Reply from GO Outdoors - York

Hi,

Thanks for taking the time to review us. If you’d like to discuss the reasons for this review, please feel free to get in touch at gooutdoors.co.uk/customer-service

Thanks again for your time,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Staff polite and helpful.

Staff polite and helpful.

August 20, 2024
GO Outdoors - York logo

Reply from GO Outdoors - York

Thanks for the review.

We're grateful you felt it worthy of 5 stars.

Thanks again for shopping with us.

Best wishes,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Carry on the good work when you move to…

Carry on the good work when you move to vanguard!!! Thanks and good luck 🤞

August 17, 2024
GO Outdoors - York logo

Reply from GO Outdoors - York

Hi,

Many thanks for taking some time to give us a 5 star review.

We really hope that all your future experiences with us are just as good.

Thanks again,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

First stop for outdoor kit

First stop for outdoor kit. Helpful, friendly and knowledgeable staff and competitive prices.

August 15, 2024
GO Outdoors - York logo

Reply from GO Outdoors - York

Thanks for your review.

5 stars is important to us and your review helps acknowledge the effort the team are putting in.

Thanks again,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Fantastic service from Ruva

Fantastic service from Ruva! Very helpful, patient and service with a smile! Please times this review be three - Ruva has been very pleasant every time she has served me at the till:)

July 31, 2024
Unprompted review
GO Outdoors - York logo

Reply from GO Outdoors - York

Thanks for giving us the maximum 5 stars.

We genuinely hope you're next experience with us is as fantastic as this one was.

Kind regards,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

New customer

Great value, excellent quality friendly and knowledgeable staff.

August 9, 2024
GO Outdoors - York logo

Reply from GO Outdoors - York

Hello,

Many thanks for rating us so highly.

We hope that you find our choice of products and service great value.

Thanks again for the 5 stars,
Go Outdoors Customer Care Team

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look