My brother and sister-in-law are big camping lovers and recommended these to me, and I’m so glad they did. I bought them mainly for days at the beach, and they are honestly perfect. They’re incre... See more
Company replied
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See what reviewers are saying
My experience was a 2 star, the product I have purchased was obviously up to market standard and im enjoying the use of my new sleeping bag very much. However the customer service was bellow par. A fl... See more
Company replied
We only recently discovered this great GO Outdoors shop. There’s a fantastic range of goods and brands available all under one roof in a nice and spacious shop plus easy parking outside. We needed h... See more
Company replied
Bethany at York is brilliant. I hate shopping being a septuagenarian male, but she was so patient, and knew her stock (clothing) so well, plus the other areas of stock. She reduced the options so that... See more
Company replied
Company details
About GO Outdoors - York
Written by the company
Order Queries
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
Go Outdoors Details
Written by the company
- Members Card
- The GO Outdoors Members Card costs £5 and lasts 12 months offering great discounts across thousands of products.
Contact info
Foss Bank, YO31 7JB, York, United Kingdom
- 01904 230696
4.7
Excellent
1K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
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See how their reviews and ratings are sourced, scored, and moderated.
Order and collection from York store
I ordered and collected a dry robe from the York store . It’s was a really easy process and thank you to Delphii who was friendly and so helpful .
July 24, 2024
Unprompted review
Reply from GO Outdoors - York
Many thanks for taking the time to review us.
It makes us smile when we see 5 stars selected so thank you very much for that.
Take care,
Go Outdoors Customer Care Team
Staff were all very helpful but Phillip…
Staff were all very helpful but Phillip especially so. Went above and beyond to help us and provided excellent customer service.
July 26, 2024
Unprompted review
Reply from GO Outdoors - York
Hi,
It's wonderful that our team was able to turn your experience into a 5 star experience, it's lovely when customers let us know we're getting it right for them.
Thanks again for the review,
Go Outdoors Customer Care Team
Good customer service …
I was served today by Delphi and other members of staff.
They were all friendly and helpful.
Thanks
July 24, 2024
Unprompted review
Reply from GO Outdoors - York
Hi,
Many thanks for taking some time to give us a 5 star review.
We really hope that all your future experiences with us are just as good.
Thanks again,
Go Outdoors Customer Care Team
Nice store with very helpful personal
Nice store with very helpful personal
July 24, 2024
Unprompted review
Reply from GO Outdoors - York
Hi,
It's a real team effort to make sure everyone gets the right level of service whether you shop with us in store or online. We're happy to see you gave us 5* and hope that we can maintain that level of expectation.
Thanks again for your review,
Go Outdoors Customer Care Team
Good service
Good quick, helpful service & renewal of membership from Phillip today
July 24, 2024
Unprompted review
Reply from GO Outdoors - York
Hi,
Many thanks for taking some time to give us a 5 star review.
We really hope that all your future experiences with us are just as good.
Thanks again,
Go Outdoors Customer Care Team
Really Friendly staff,Reva was very…
Really Friendly staff,Reva was very helpful as the till said one price but I’d seen it cheaper on the racks, asked someone to check, confirmed the cheaper price and rang that through, so thanks to all concerned.
July 23, 2024
Unprompted review
Reply from GO Outdoors - York
Thanks for your review.
5 stars is important to us and your review helps acknowledge the effort the team are putting in.
Thanks again,
Go Outdoors Customer Care Team
Great staff, good kit for all budgets
Polite, helpful, cheerful, and friendly. Nothing was any bother.
Always the first place I think of when getting new kit.
July 23, 2024
Unprompted review
Reply from GO Outdoors - York
Thanks for the review.
We're grateful you felt it worthy of 5 stars.
Thanks again for shopping with us.
Best wishes,
Go Outdoors Customer Care Team
Great store in York and amazing staff.
Having been to Go Outdoors several times this past few weeks to buy family camping equipment and clothes, I was impressed at the amazing value. The £5 to become a member pays for itself 10X with the huge discounts in York.
I would like to give a huge shout out to Phillip in the York store and hope this review makes its way to him for his professional and polite service. A great employee and no doubt huge asset to the store.
Thank you.
July 21, 2024
Unprompted review
Reply from GO Outdoors - York
Thanks for the great review.
Hopefully this 5 star experience will show everyone how hard we try to get it right.
Thanks again for taking the time to rate our store.
Go Outdoors Customer Care Team
Nice change of staff
Sally was lovely on the tills, I cannot remember the name of the young man on the shoes area but, was very patient with my particulars on what walking boots I needed and liked and, Phillip was very friendly
July 16, 2024
Unprompted review
Reply from GO Outdoors - York
Hi,
Thanks for taking the time to leave us a 4 star review. We appreciate it.
If we can help you with anything in the future, please don't hesitate to get in touch via our website's "Contact Us" page.
Kind regards,
Go Outdoors Customer Care Team
York Go Outdoors
Helpful staff, everything for your outdoor adventures at great prices using your Go Outdoors membership card.
July 13, 2024
Reply from GO Outdoors - York
Thanks for your review.
5 stars is important to us and your review helps acknowledge the effort the team are putting in.
Thanks again,
Go Outdoors Customer Care Team
Lovely service
Lovely, friendly customer service from Sally, can’t wait to see the new store at vanguard, will be so much nicer experience when you’re not boiling hot like with the current Fossbank store
July 15, 2024
Unprompted review
Reply from GO Outdoors - York
Thank you for the 5 star review.
It's great to see your experience was a 5 star one. As always, we're grateful for you taking the time to write and leave this review for us.
Best wishes,
Go Outdoors Customer Care Team
Great Range
Called in to look at the range of tents in store. No pushy staff, very knowledgeable, and went out there way to answer any questions. Thanks to Philip for helping.
Lots of stock available Vorth a visit.
July 6, 2024
Unprompted review
Reply from GO Outdoors - York
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
Friendly staff and good prices
July 18, 2024
Unprompted review
Reply from GO Outdoors - York
Thanks for your review.
5 stars is important to us and your review helps acknowledge the effort the team are putting in.
Thanks again,
Go Outdoors Customer Care Team
Love shopping at gooutdoors York
Love shopping at gooutdoors York very friendly and helpful staff miles better than my local on in sunderland always wait till I'm down my caravan just outside of York.
July 10, 2024
Reply from GO Outdoors - York
We love to hear your feedback to help us establish we're doing things right and so we fully appreciate the 5* star review.
Thanks for shopping with us and we hope to see you again soon.
Kind Regards
Go Outdoors Customer Care Team
Really helpful staff.
July 16, 2024
Reply from GO Outdoors - York
Many thanks for taking the time to review us.
It makes us smile when we see 5 stars selected so thank you very much for that.
Take care,
Go Outdoors Customer Care Team
Thanks Sally for your help
Thanks Sally for your help, you were so kind !
July 16, 2024
Unprompted review
Reply from GO Outdoors - York
Hello,
Thank you so much for selecting 5 stars in your review, we really appreciate the acknowledgement and we hope that all your future experiences with us are just as good.
Kind regards,
Go Outdoors Customer Care Team
Delightful experience
I tend not to write reviews but after my visit to the York store today I decided to make an exception.
I was assisted in store by Bethany who couldn't have been more helpful. She was, and I'm sure still is, so enthusiastic, helpful and she made a simple process of buying a pair of trousers (and shorts) a pleasure.
I extended my thoughts to the manager as I left, but I wanted to also put them in writing.
Thank you Bethany - well done.
July 16, 2024
Unprompted review
Reply from GO Outdoors - York
Thank you for the 5 star review.
It's great to see your experience was a 5 star one. As always, we're grateful for you taking the time to write and leave this review for us.
Best wishes,
Go Outdoors Customer Care Team
Reply from GO Outdoors - York
Hi,
Thank you for the wonderful feedback and giving us a 5 star review, we hope to see you back shopping with us again very soon.
All the best,
Go Outdoors Customer Care Team
Sally was just so personable you can’t…
Sally was just so personable you can’t help but like her, coupled with quick and attentive service, what more could you ask for? Top quality service.
July 16, 2024
Unprompted review
Reply from GO Outdoors - York
Hello,
Thanks for giving us the maximum score.
Although we're always trying to better the service that we offer, it's great to see that you gave us top marks.
Thanks again for the review,
Go Outdoors Customer Care Team
Ralph was super helpful with our gas…
Ralph was super helpful with our gas questions! Thanks!
July 16, 2024
Unprompted review
Reply from GO Outdoors - York
Hello,
Thank you so much for selecting 5 stars in your review, we really appreciate the acknowledgement and we hope that all your future experiences with us are just as good.
Kind regards,
Go Outdoors Customer Care Team
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