My brother and sister-in-law are big camping lovers and recommended these to me, and I’m so glad they did. I bought them mainly for days at the beach, and they are honestly perfect. They’re incre... See more
Company replied
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See what reviewers are saying
My experience was a 2 star, the product I have purchased was obviously up to market standard and im enjoying the use of my new sleeping bag very much. However the customer service was bellow par. A fl... See more
Company replied
We only recently discovered this great GO Outdoors shop. There’s a fantastic range of goods and brands available all under one roof in a nice and spacious shop plus easy parking outside. We needed h... See more
Company replied
Bethany at York is brilliant. I hate shopping being a septuagenarian male, but she was so patient, and knew her stock (clothing) so well, plus the other areas of stock. She reduced the options so that... See more
Company replied
Company details
About GO Outdoors - York
Written by the company
Order Queries
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
Go Outdoors Details
Written by the company
- Members Card
- The GO Outdoors Members Card costs £5 and lasts 12 months offering great discounts across thousands of products.
Contact info
Foss Bank, YO31 7JB, York, United Kingdom
- 01904 230696
4.7
Excellent
1K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
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See how their reviews and ratings are sourced, scored, and moderated.
Store Pick Up
I was served by Sally who was training an assistant but was very helpful and explained everything in detail. I had ordered some shoes online, the communication by text about my order was excellent and the shoes were waiting for me as planned.
I will be using Go Outdoors York again.
July 15, 2024
Unprompted review
Reply from GO Outdoors - York
Hi,
Thank you so much for giving us 5 stars.
We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.
Best wishes,
Go Outdoors Customer Care Team
Great customer service
Robin on the footwear department offered great customer service, and was very knowledgable.
July 15, 2024
Unprompted review
Reply from GO Outdoors - York
Hello,
Thanks for giving us the maximum score.
Although we're always trying to better the service that we offer, it's great to see that you gave us top marks.
Thanks again for the review,
Go Outdoors Customer Care Team
Delphi was very helpful and polite
Delphi was very helpful when dealing with out click and collect order but also dealing with a refund. She was overall very polite and helpful!
July 14, 2024
Unprompted review
Reply from GO Outdoors - York
Thanks for the review.
We're grateful you felt it worthy of 5 stars.
Thanks again for shopping with us.
Best wishes,
Go Outdoors Customer Care Team
The staff member Sam was amazing…
The staff member Sam was amazing helping with us on Friday when we came in and bought our tent. He was very helpful and took the time to tell us all the important information and answer all our questions
July 12, 2024
Unprompted review
Reply from GO Outdoors - York
Hi,
Thank you for the wonderful feedback and giving us a 5 star review, we hope to see you back shopping with us again very soon.
All the best,
Go Outdoors Customer Care Team
niles from the footwear department…
niles from the footwear department sorted our walking boots for us plus give us advice to check for waterproof ,mal was brilliant at the checkout ,it was a long wait at the checkout but they tried there best
July 14, 2024
Unprompted review
Reply from GO Outdoors - York
Hi,
Thanks for taking the time to leave us a 4 star review. We appreciate it.
If we can help you with anything in the future, please don't hesitate to get in touch via our website's "Contact Us" page.
Kind regards,
Go Outdoors Customer Care Team
Your Sales assistant Sue
Your Sales assistant Sue, was so helpful and knowledgeable. I felt un hurried and confident that I have made a wise purchase. I will certainly choose Go Outdoors again, in spite of your planned relocation
July 14, 2024
Unprompted review
Reply from GO Outdoors - York
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
Great service from Phillip today
Great service from Phillip today. Great 30% deals too. Looking forward to visiting the new store soon.
July 13, 2024
Unprompted review
Reply from GO Outdoors - York
Hi,
It's a real team effort to make sure everyone gets the right level of service whether you shop with us in store or online. We're happy to see you gave us 5* and hope that we can maintain that level of expectation.
Thanks again for your review,
Go Outdoors Customer Care Team
A very good experience
Susan was very helpful when we needed advice on buying some hiking clothing, she helped guide us towards the right products.
July 12, 2024
Unprompted review
Reply from GO Outdoors - York
Hi,
Thanks for choosing to shop with us but more importantly, thanks for the 5* review. It's great to see your experience earned us top marks.
Thanks again for your time,
Go Outdoors Customer Care Team
Great technical knowledge
We were served today by Sue and received excellent advice about lightweight waterproofs.
July 12, 2024
Unprompted review
Reply from GO Outdoors - York
Hello,
Thanks for the 5* review. We're pleased you were able to get the help and support needed. We hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
Great range of products at a good price…
Great range of products at a good price and excellent customer service beyond the call of duty
July 10, 2024
Reply from GO Outdoors - York
Hi,
It's wonderful that our team was able to turn your experience into a 5 star experience, it's lovely when customers let us know we're getting it right for them.
Thanks again for the review,
Go Outdoors Customer Care Team
Reply from GO Outdoors - York
Hi,
Thanks for taking the time to leave us a 4 star review. We appreciate it.
If we can help you with anything in the future, please don't hesitate to get in touch via our website's "Contact Us" page.
Kind regards,
Go Outdoors Customer Care Team
Wonderful service from start to finish…
Wonderful service from start to finish work with lots of team members pulling together to get my order sorted out.
Big thanks to Andrea for going the extra mile and Ruva and April for being patient at the checkout.
Highly recommended and looking forward to seeing the new store Very soon
Thanks, Mr Watson.
July 11, 2024
Unprompted review
Reply from GO Outdoors - York
Hi,
Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.
Kind regards,
Go Outdoors Customer Care Team
Absolutely shocking
Absolutely shocking. Partner bought some expensive boots for Kenya. They lasted two days and fell apart. He tried to email the company to get a refund or a new pair of boots and heard nothing back for 3 weeks so I called they said unfortunately they need to be sent off to be inspected however he’s in Kenya for the next three months now without any boots. Costumer services were not helpful at all
July 11, 2024
Unprompted review
Reply from GO Outdoors - York
Hi,
Thanks for taking the time to review us. If you’d like to discuss the reasons for this review, please feel free to get in touch at gooutdoors.co.uk/customer-service
Thanks again for your time,
Go Outdoors Customer Care Team
Very helpful employee
Very helpful employee, chris, when I was needing assistance in changing over a campingaz cylinder
July 8, 2024
Unprompted review
Reply from GO Outdoors - York
Hi,
Thanks for ticking 5 stars in your review.
It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.
Thanks again for your review,
Go Outdoors Customer Care Team
Fixed my bike nicely
Came in with some bike issues and Thomas sorted me out wonderfully. Showed me exactly what was wrong and how to fix it, lovely service and really went out of his way to help. Always appreciated.
July 9, 2024
Unprompted review
Reply from GO Outdoors - York
Hi,
Thanks for giving us 5 stars. It's really appreciated that you took time out of your day to review us.
Thanks again for shopping with us,
Go Outdoors Customer Care Team
Friendly staff
Thank you to Ruva and the rest of the staff for serving us today. You were all very friendly and helpful.
July 9, 2024
Unprompted review
Reply from GO Outdoors - York
Thanks for the top marks.
We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.
Thanks again for reviewing us,
Go Outdoors Customer Care Team
Great advice from Robin in store 👍🏻
I received some great advice from Robin on what to purchase for a return to fishing after many years. Very knowledgeable and personable he really helped me find what I was looking for at reasonable prices so that I can take my lad fishing when we go on holiday.
Many thanks 👍🏻
July 8, 2024
Unprompted review
Reply from GO Outdoors - York
Thanks for your review.
5 stars is important to us and your review helps acknowledge the effort the team are putting in.
Thanks again,
Go Outdoors Customer Care Team
I am a 78 year old man who has trouble…
I am a 78 year old man who has trouble with the TV remote never mind the simple things like buying a awning support strap the young man Chris wad very helpful and patience with me.as I.am party deaf a credit to the company ps also helping with the store card a big saving
July 5, 2024
Unprompted review
Reply from GO Outdoors - York
Thanks so much for the 5 star review.
We're pleased you got the support you needed and for taking the time to review us here.
Best wishes,
Go Outdoors Customer Care Team
Hiking Shoes
Assisted by the very knowledgeable Sam, my wife and I tried a variety of sturdy hiking shoes for a forthcoming walking holiday. The store had all of the leading shoe manufacturers to choose from and try. We've bought so much outdoor kit from GO Outdoors York over the years. Looking forward to their move to new bigger premises later this year.
July 5, 2024
Unprompted review
Reply from GO Outdoors - York
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
Great service
After a phone call to check on stock i popped in to pick up, and, as always, got excellent, helpful service with a smile !
July 3, 2024
Unprompted review
Reply from GO Outdoors - York
Hi,
Thank you so much for giving us 5 stars.
We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.
Best wishes,
Go Outdoors Customer Care Team
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