Gordon Rigg Garden, Home & Leisure Reviews 882

Reply from Gordon Rigg Garden, Home & Leisure

Apr 10, 2024

Thank you for your feedback. We are sorry to hear that the volume of the music instore negatively impacted your shopping experience with us. I have passed your feedback on to management for them to look in to and address. We hope that this has not deterred you from visiting us again in the future.

Reply from Gordon Rigg Garden, Home & Leisure

Mar 11, 2024

We are sorry to hear that you have a negative experience when purchasing a piece of garden furniture from us. Unfortunately we have had a glitch within our system which has caused the delivery charges on our website to become incorrect on larger items which is why a member of our staff asked you not to order the egg chair which you ordered until the issue was resolved when you contacted us via phone before placing the order. Our web developers are currently working to resolve this and we are hoping that this issue will be resolved within the next 24 hours. Unfortunately due to the size of the piece of furniture which you ordered, it can only be delivered on a pallet which costs us over £100 which is why we gave you the option of paying the correct delivery costs or a full refund. Here at Gordon Riggs we pride ourselves on providing excellent customer service and we are disappointed to hear that you feel we fell below these high standards.

Reply from Gordon Rigg Garden, Home & Leisure

Mar 11, 2024

Thank you for your feedback. We are sorry to hear that you were disappointed with you recent purchase from us. I have passed your feedback on to our web sales team to ensure that customer notes are not missed in the future.

Reply from Gordon Rigg Garden, Home & Leisure

Updated Apr 10, 2024

Thank you for your feedback. Unfortunately like every business in todays climate we have had to increase our prices slightly due to the increased cost of utilities, wages, rates etc. We do however regularly conduct market research and have found ourselves to be competitive when compared to other similar establishments. With regards to the different prices of the cakes we offer, it depends where the cakes are sourced from as our prices are determined by the price of our supplier as well as the different running costs of each eatery. As the food in the farm shop is a take away item and so does not incur the same costs as our café and tea room we are able to offer the scones at a lower price to what we charge in our café and tea room. With regards to the sizes of the cakes, this is determined by the supplier once again. Each cake we buy specifies the amount of pieces it is to be cut in to. I hope this clarifies everything for you. Thank you

We are sorry to hear that you were disappointed with the response you received. I did try to go through each of the points you raised to explain why our prices differ depending on whether you visit the tea room, café or farm shop as well as addressing the portion sizes of the cakes.

One reason for the difference in the price of the cakes between the café and tea room could be the supplier we buy our cakes from. Our tea room does use a different supplier for some items to what our café uses and if the cakes in the tea room cost us more then we of course have to charge more for them. Another reason is that our tea room incurs higher running costs and so this also is reflected in the prices.

With regards to the size of the cakes, we do buy in cakes which tell us the portions included per cake, I will however pass you feedback on to the café and tea room manager to look in to.

We appreciate your feedback and welcome the opportunity to improve wherever possible. We do hope that this has not deterred you from visiting us again in the future as we truly value each and every customer. Customer satisfaction is of the utmost importance. However, in order to be here serving our local community for another 79 years we must be sustainable as a business while remaining competitive.