The garden centre is large with a great stock of plants, garden accessories and pots. The garden centre has a nice restaurant with an outside seating area, however, the prices in the restaurant are... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Another very enjoyable visit to Gordon Riggs Todmorden. A long drive for us from Southport but so very pleasant to arrive there. The Garden Cafe lunch,as always , was superb, all the staff are plea... See more
Great Garden store that supports the local community well. The plants are good quality. However I bought a pair of town and country gardening gloves for £14.99 from them recently and they fell apert a... See more
We've been looking for a garden trough for a while and finally found one online at Gordon Rigg , Rochdale , it was easy to order and pay for. We had a lovely lunch in the cafe, followed by a stroll... See more
Company details
About Gordon Rigg Garden, Home & Leisure
Information provided by various external sources
Gordon Rigg Garden Centre, Todmorden, is one of the largest Garden Centres in the North West, enjoying over 60,000sq. ft. of retail space and was voted best Garden Centre in the North, 2nd best in the UK by Which? Magazine!
Gordon Rigg Garden Centre has a proud, long history, inspiring gardeners since 1945 and remains a family owned and run business offering an exceptional and diverse range of garden and home products at fantastic prices!
Contact info
Rochdale Road, Walsden, OL14 7TJ, Todmorden, United Kingdom
- 01706813374
- info@gordonrigg.com
- www.gordonrigg.com
4.1
Great
882 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
the gift card was delivered in time for…
the gift card was delivered in time for my son and daughter-in-laws silver wedding
February 7, 2024
Easy to use to book a workshop
February 14, 2024
Excellent service as usual.
Excellent service as usual. First rate service. Great company used them for years.
February 6, 2024
Pleased to find a specific seed potato…
Pleased to find a specific seed potato which others don't stock. Arrived in good time, thanks😁
January 29, 2024
Gift Voucher
Ordered a gift voucher to be delivered , Friday lunchtime. Delivered by midday Monday and cheaper than Royal Mail first class. Excellent !!! Recipient was delighted !!!
January 26, 2024
Card
Disappointed in that the gift card was posted 2nd class and the envelope was split down both sides
Luckily the card was between the order form and had not fallen out
January 30, 2024
Reply from Gordon Rigg Garden, Home & Leisure
We are sorry to hear that your gift card arrived to you in such a condition. Your gift card should have been sent via 1st class post and we are going to check with the post office why they sent it 2nd class and remind them that all the envelopes that we drop off with them are to be sent 1st class. We will also look at our envelopes to double check the quality. We haven't had this issue before but it certainly should not have arrived split down both sides. Please accept our sincere apologies. We are very glad to hear that the gift card itself had not fallen out and so made its way to you safely. If it had of fallen out however we would of course have issued you with a replacement. We hope that this experience has not deterred you from shopping with us in the future. Thank you for your feedback.
Very prompt and effi client service
January 29, 2024
It’s jus across the road it sells…
It’s jus across the road it sells everything food good plants home wear It’s lovely presented cafe and restaurant very friendly I love it ❤️
January 25, 2024
Lovely friendly atmosphere.
January 16, 2024
Todmorden branch
Todmorden branch.
I have been visiting this store for 30 - 40 years or more. Generally helpful staff throughout these years. The last several years i have felt an undercurrent of less enthusiasm from the staff. Barely a smile or interaction from them as you pass around the store. Yesterday 22nd jan, 2024. My partner and myself was browsing some left over Christmas articles and we had decided to pick a few stuff up on the way out after our shopping of plants. Unfortunately the product we wanted was no longer on display but the women was still packing up. My partner asked if they was still available. ‘No they’re packed away and we don’t know where they are’ cut a dry. No, I’ll just nip and look or anything from the woman. Disappointing attitude to be honest. The garden centre has excelled in its displays over the last years, with what looks like a massive financial investment, and it’s a credit to the company. Maybe it’s time to bring the staff up to scratch to, within their customer services interaction.
January 22, 2024
Unprompted review
Reply from Gordon Rigg Garden, Home & Leisure
We are sorry to hear that you had a negative experience when visiting our Todmorden branch. I have passed your feedback on to management to look in to and address. Here at Gordon Riggs excellent customer service is of the utmost importance as we truly value each and ever customer and we are sorry to hear that we fell below this high standard in your experience. We would like to thank you for your feedback. We welcome the opportunity to improve wherever possible and hope that this has not deterred you from visiting us again in the future.
Excellent service. Highly recommended.
Excellent product and service. Highly recommended.
January 4, 2024
Nice helpful person on the phone gave…
Nice helpful person on the phone gave me the information I needed so daughter got her birthday gift on time. Thank you 😊
January 9, 2024
Thanks for my snowmen lantern
Thanks for my snowmen lantern, fast delivery. Highly recommend
January 3, 2024
Ordered gift card to be delivered by…
Ordered gift card to be delivered by Gordon Riggs on the 22 of December
Gordon Riggs with no communication with me changed the delivery method to Royal Mail on the 23rd
Still no voucher on the 6 th of January delivery address only 20 mins from the Rochdale store
December 22, 2023
Reply from Gordon Rigg Garden, Home & Leisure
Please accept our sincere apologies, the delivery method required was clearly over looked as we do usually send vouchers out via Royal Mail first class post however going forward we are committed to being more vigilant with regards to the delivery method selected by a customer for vouchers. I can however see that we posted your voucher out the same day it was purchased and we are very sorry to hear that it had not been received as of the 6th January. I have issued a refund for all delivery costs paid. Please email us at sales@gordonrigg.com if the gift card has still not been received by the beginning of next week and we will re issue a new gift card. We are very sorry for any disappointment and inconvenience that has been caused and we hope that this has not deterred you from shopping with us again in the future.
Had an issue purchasing items on line…
Had an issue purchasing items on line and the lovely lady in the store dealt with it promptly and very friendly too. Great experience would shop with GR again thanks 👍👍
December 27, 2023
Helpful and quick service
I rang up to enquire if the voucher can be used in the restaurant. Very helpful man. Can be used throughout which is great. Quick delivery in time for Christmas. Very pleased with the service
December 18, 2023
We have always found you great to deal…
We have always found you great to deal with both inshore and on line thankyou
December 15, 2023
I’ve not received the vouchers.
December 20, 2023
Reply from Gordon Rigg Garden, Home & Leisure
We are sorry to hear that you did not receive your gift card in time for Christmas. I can see that you placed the order with us on the 19th December and we posted it our to you via Royal Mail 1st class post on the 20th December. We hope that the voucher has since been received however if it hasn't please let us know via email at sales@gordonrigg.com so we can re issue a new one for you. We are sorry for any disappointment and inconvenience that has been caused and we hope that this has not deterred you from shopping with us again in the future.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.