The garden centre is large with a great stock of plants, garden accessories and pots. The garden centre has a nice restaurant with an outside seating area, however, the prices in the restaurant are... See more
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Another very enjoyable visit to Gordon Riggs Todmorden. A long drive for us from Southport but so very pleasant to arrive there. The Garden Cafe lunch,as always , was superb, all the staff are plea... See more
Great Garden store that supports the local community well. The plants are good quality. However I bought a pair of town and country gardening gloves for £14.99 from them recently and they fell apert a... See more
We've been looking for a garden trough for a while and finally found one online at Gordon Rigg , Rochdale , it was easy to order and pay for. We had a lovely lunch in the cafe, followed by a stroll... See more
Company details
About Gordon Rigg Garden, Home & Leisure
Information provided by various external sources
Gordon Rigg Garden Centre, Todmorden, is one of the largest Garden Centres in the North West, enjoying over 60,000sq. ft. of retail space and was voted best Garden Centre in the North, 2nd best in the UK by Which? Magazine!
Gordon Rigg Garden Centre has a proud, long history, inspiring gardeners since 1945 and remains a family owned and run business offering an exceptional and diverse range of garden and home products at fantastic prices!
Contact info
Rochdale Road, Walsden, OL14 7TJ, Todmorden, United Kingdom
- 01706813374
- info@gordonrigg.com
- www.gordonrigg.com
4.1
Great
882 reviews
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Out of stock
Can’t really rate as the item I ordered was out of stock. I payed for it but then got an email saying it was out of stock. Why it was available to order when obviously none left 🤷♀️
December 21, 2023
Reply from Gordon Rigg Garden, Home & Leisure
We are very sorry for any disappointment and inconvenience that has been caused. Unfortunately there was an error on our system with regards to the quantity of the item which you ordered from us which meant that it was showing as in stock when it wasn't. As a company our EPOS team are working hard to ensure that this doesn't happen and this is definitely a priority for us going forward. Once again please accept our sincere apologies, we hope that this has not deterred you from shopping with us again in the future.
The original voucher didn't arrive…
The original voucher didn't arrive although 70 quid was debited 2 days later. I was advised that this was at the time G Rigg had a new computer system. It wasn't great as my gift turned up late.
The voucher arrived 3 days before Christmas but I had already given up all hope by then and bought my daughter something else!
When I visit Rochdale we always usually go to GR but I feel very disappointed. Your staff are lovely though even though they cannot resolve issues. I wasn't able to quote an order number as I never had one. Your staff did manage to trace it on the previous system.
November 13, 2023
Reply from Gordon Rigg Garden, Home & Leisure
We are very sorry to hear that you had a negative experience when shopping with us online. We have recently had a new website developed which will make shopping with us online even easier for customers and is now linked to our EPOS system however when we moved over to the new site we did lose previous customer order details from the old site. When you placed an order with us we will still on the old site and your order was fulfilled straight away however by the time you got in touch with us to say that you had not received your order we had moved over to the new site and were no longer able to access your order details. Unfortunately we have no control over the delivery service once we have sent a voucher out via Royal Mail 1st class post. We did however manage to track down your original gift voucher on our EPOS system and re issued you with a new one straight away. We are disappointed to hear that the issue was not resolved to your complete satisfaction and would love to hear what we could have done better. If you could spare the time we would greatly appreciate further feedback if you could email us at sales@gordonrigg.com to let us know what we could have done better. We hope that this has not deterred you from shopping with us again in the future.
Great service great experience
December 13, 2023
Fab customer service
Fab customer service - item ordered online but broken in the post 🥲 but this was quickly and easily dealt with - thank you 🙏🏻
December 13, 2023
The vouchers are really useful as a gift, but order form needs clarifying.
The vouchers are really useful as a gift to my friend in Walsden. Unfortunately, I was rather confused on the order form where to add her address for delivery. I did add these details and explain in an 'other comments box, but put my own address as the person paying. This meant that I had to post the voucher on after if reached my house and she only just got it in time. Could this service be clarified on the order form, please?
December 14, 2023
Reply from Gordon Rigg Garden, Home & Leisure
We are sorry to hear that you had difficulty when placing an order with us online. At the checkout stage it asks for billing details, just under this section there is a box that can be ticked which says deliver to a different address. Once this box is ticked you can then enter a second address. This then provides us with the delivery address so we can send the order to the desired location. We hope this clarifies things however if you place an order with us in the future and have any difficulty at all please do not hesitate to give us a call on 01706 813374 and we can help guide you through the process. Thank you for your custom.
Ordering was easy and order arrived…Vouchers
Ordering was easy and order arrived promptly.
December 11, 2023
Easy online experience. Helpful staff.
Easy online experience and item was delivered promptly. Lady I spoke to on the phone was extremely helpful and found out the information I needed to know prior to ordering.
December 11, 2023
We come for a day out often
We come for a day out often, we came a fortnight ago my sister brought some star for her Christmas window and they look great, so I was sending for some for myself and her daughter wanted some as well so I ended ordering 2 lots.they came within about 4days and now look great in my window.
December 8, 2023
Another very successful craft day with Phil and the team.
Another very successful craft day with Phil, making wreaths with new friends.
Plenty of foliage and decorations to add to our creations.
Lots of fun and a great lunch in the cafe.
December 13, 2023
Easy to buy online and super fast…
Easy to buy online and super fast delivery with great communication
December 5, 2023
The website was easy to use to buy…
The website was easy to use to buy things and they came very quickly
December 4, 2023
Great service
Use click and collect. Smooth process and lovely staff on arrival. Young gentleman also offered to carry my tree to my car
December 4, 2023
Lovely garden centre
Lovely garden centre, healthy plants and somewhere nice to have a coffee and something to eat
November 29, 2023
First visit
Visited your store today and really enjoyed the experience. Beautiful store-very festive. Unfortunately the one thing that spoiled my experience was going to pay for my items. The girl on the till was not welcoming at all. No dialect - no offer of wrapping the Christmas tree baubles ….found her quite rude I’m afraid. Perhaps retraining in customer service would be useful.
December 3, 2023
Unprompted review
Excellent service
November 24, 2023
I got gift vouchers.Sent in the post…
I got gift vouchers.Sent in the post really quick.
November 10, 2023
Easy to do what I wanted.
November 11, 2023
Only needed a gift card for a friend
Only needed a gift card for a friend, but the online process was straightforward and direct.
Card was delivered to us by Royal Mail within a couple of days.
October 24, 2023
Easy online ordering & speedy delivery.
Easy online ordering & speedy delivery.
The website said delivery would be within 7 working days depending on volume of calls to be made .
Although I gave instruction to leave the delivery on the drive
It would have been better had we recieved a text message on the day with an approximate time as the car may have been blocked in.
Great service though & a great garden centre.
Lovely food too.
October 23, 2023
Great customer service
Reacted quickly to my question and despatched item quickly and efficiently
October 20, 2023
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