Gordons Chemists Reviews 6,502

TrustScore 4.5 out of 5

4.6

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See what reviewers are saying

Rated 5 out of 5 stars

How do i start.... Today i had to ring Gordons Chemist Head Office as we had sent a parcel to them in error worth £700.00. Peter who i spoke to went above & beyond for us He traced our parcel & c... See more

Rated 5 out of 5 stars

I was looking for a Joop fragrance and a search found this company selling it at half the price of Amazon. I hadn't heard of them before and was a little reluctant, but saw they had good Trustpilo... See more

Rated 5 out of 5 stars

Dealing with Gordon's Chemist,turned out to be a painless transaction,the item I bought was at the right price, delivered quick,and the company kept me in the picture with Emails.I will diffently use... See more

Rated 5 out of 5 stars

My Sarah Jessica Parker perfume set was a Christmas present for my wife and is beautiful. It arrived promptly and well packaged and even had some free skin care sachets in the package too. When I phon... See more

Company details

  1. Perfume Store
  2. Cosmetics Store
  3. Hair Product Store
  4. Toiletries Store

Written by the company

Gordons Chemists are Northern Ireland's leading independent pharmacy chain. We serve thousands of patients and customers every day on the high street, from more than 60 pharmacies across Northern Ireland and Scotland. We hope that you're satisfied with the service that you've received from us. If something wasn't right, we'd like you to tell us about it, because that will allow us to rectify it - both for you, and for the customer who'll place an order with us tomorrow. And if we did something well, we'd be delighted to hear about that too. Not to give ourselves a pat on the back, but to make sure that we can keep on doing what we do well. Thanks for your time.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

7K reviews

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Replied to 100% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

Amazing

Could not find my Nivea body cream anywhere in the UK and then I stumbled across Gordon’s. And they did not disappoint, ordered Friday and my parcel arrived on Wednesday. I will definitely be ordering again very soon.

July 9, 2025
Unprompted review
Rated 1 out of 5 stars

Went to Gordons Pharmacy Longstone St…

Went to Gordons Pharmacy Longstone St Lisburn to get passport photos for my baby daughter (5 months) as they advertised online they provided baby passport photos. Was told by a member of staff that they only did baby passport photos - from age 2 years ! Would be useful if they stated that on their website.
Had to go into centre of Lisburn, carrying baby in car seat - to Snappy Snaps who provided an excellent service. Will be going to Snappy Snaps in future !

May 13, 2025
Unprompted review
Gordons Chemists logo

Reply from Gordons Chemists

Hi Desmond,

Please accept our apologies for any inconvenience caused.

Unfortunately we aren't able to offer a Passport Photograph service to children who are unable to stand/sit unaided.

Best wishes,
Gordons Chemists

Rated 5 out of 5 stars

Items double-checked by dispatch.

Very pleased with the speed and efficiency of order dispatch. You can tell it’s done properly, items ticked off invoice sheet in blue pen, then red pen ticks ie it’s checked properly, not just randomly hoofed in the box. I’ve emailed to thank them, and will certainly shop with them again.

April 28, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent service from start to finish

Excellent service from start to finish. Needing a top up on my perfume and usually pop into the Gordons Chemist in Belfast but hadn't any time. Went online and ordered on Saturday, came home from work on Monday and was pleasantly surprised that my delivery was waiting for me.
Reasonably priced, quick delivery and secure payment facilities through the website. Ideal for my needs.

March 29, 2025
Unprompted review
Rated 5 out of 5 stars

Staff are excellent in gordons…

Staff are excellent in gordons milngavie.always have a smile.know you by name and ask how you are.pharmacists are very nice along with dispensers.susan was always helpful when I was looking buy something.best chemist to go into in milngavie.thorougy recommend them.

January 6, 2025
Unprompted review
Rated 3 out of 5 stars

Spillage during transit

First off items were delivered in good time ,and only one issue stops me giving more stars .Problem was quite obvious when box was handed to me by neighbour as dpd courier left it at next house up rather than my own,but real issue was i lost most of 2 bottles of the loreal shower gel ,remaining 4 were fine ,but 3 quarters of the 2 bottles had the caps off,i believe the 6 bottles should have been put in the narrow box they ship in ,which alone would have prevented this loss,the caps are easy to pop off and even some sellotape could have been placed as a precaution.
Ive since bought another 6 from amazon which did ship in original manufacturer narrow box which was then placed in larger box with another item ,and no spillage.Prevention better than cure.Thanks

December 5, 2024
Unprompted review
Gordons Chemists logo

Reply from Gordons Chemists

Many thanks for taking the time to provide us with this feedback. We're deeply sorry to hear of the issues you've experienced with your order.

Please contact our Customer Services team to provide us with your order details, and we'll be able to resolve this for you.

Best wishes, and thanks again for taking the time to review our service.

Rated 5 out of 5 stars

I was looking for a Joop fragrance and…

I was looking for a Joop fragrance and a search found this company selling it at half the price of Amazon. I hadn't heard of them before and was a little reluctant, but saw they had good Trustpilot reviews so took the gamble.

Goods turned up within a few days exactly as described!

Highly recommended and certified legit by me!

December 9, 2024
Unprompted review

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