How do i start.... Today i had to ring Gordons Chemist Head Office as we had sent a parcel to them in error worth £700.00. Peter who i spoke to went above & beyond for us He traced our parcel & c... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I was looking for a Joop fragrance and a search found this company selling it at half the price of Amazon. I hadn't heard of them before and was a little reluctant, but saw they had good Trustpilo... See more
Dealing with Gordon's Chemist,turned out to be a painless transaction,the item I bought was at the right price, delivered quick,and the company kept me in the picture with Emails.I will diffently use... See more
My Sarah Jessica Parker perfume set was a Christmas present for my wife and is beautiful. It arrived promptly and well packaged and even had some free skin care sachets in the package too. When I phon... See more
Company details
Written by the company
Gordons Chemists are Northern Ireland's leading independent pharmacy chain. We serve thousands of patients and customers every day on the high street, from more than 60 pharmacies across Northern Ireland and Scotland. We hope that you're satisfied with the service that you've received from us. If something wasn't right, we'd like you to tell us about it, because that will allow us to rectify it - both for you, and for the customer who'll place an order with us tomorrow. And if we did something well, we'd be delighted to hear about that too. Not to give ourselves a pat on the back, but to make sure that we can keep on doing what we do well. Thanks for your time.
Contact info
74 Scarva Road, BT32 3QD, Banbridge
- 02840 669000
- info@gordonsdirect.com
- www.gordonsdirect.com
4.6
Excellent
7K reviews
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Delivered really quick and kept updated…
Delivered really quick and kept updated from point of ordering to delivery
November 20, 2024
Unprompted review
Shocking employees all with an…
Shocking employees all with an attitude, rude, unprofessional and always saying how busy they are. Sorry that our health conditions are causing you all big issues! Everyone who works is busy…its called a job and without the customers there would be no job! #wakeup #manners #professionalism
November 11, 2024
Unprompted review
Reply from Gordons Chemists
Many thanks for taking the time to leave us this feedback. We're deeply sorry to learn that you've had a negative experience when visiting one of our stores, and we're keen to learn more about this.
We would be extremely grateful if you could send us some further details about your visit by emailing: info@gordonsdirect.com
We look forward to hearing from you, looking into this for you and hopefully learn from your experience.
Best wishes,
Gordons Chemists
Fair price, prompt delivery.
It's hard to find the toothpaste I purchased anywhere else. The price was fair, and delivery was prompt with good communications about the order and delivery. Would have been 5 stars if delivery was free.
October 14, 2024
Unprompted review
Really good company
Really good company. Fast delivery. Ordered to wrong address. Emailed them immediately. They corrected my mistake. Thank you!
October 5, 2024
Unprompted review
Excellent service …
Excellent service at a very reasonable price. Very happy with the product.
September 18, 2024
I ordered from Gordon’s for the first…
I ordered from Gordon’s for the first time on line. The product was a great price.
So easy to place my order and pay,excellent value too, arrived on time and well packaged.
September 3, 2024
Unprompted review
Don’t take £50 notes even though they…
Don’t take £50 notes even though they are legal tender
September 17, 2024
Unprompted review
uncertain that its genuine
Not convinced that the perfume I purchased is 100% genuine. I purchased two 90 ml of Classique by Jean Paul Gautier , My friends and family have commented that they can't smell my usual perfume , of which I have worn on and off for the last 20 years. I shall return the unopened one for a full refund
August 19, 2024
Reply from Gordons Chemists
Dear Sharon
Many thanks for your enquiry, and for your custom. We greatly appreciate that you have chosen to shop with us.
Please be assured that every item we sell is fully genuine and authentic, and has been sourced only from a Licenced Distributor.
The item you have purchased is an Eau de Toilette, which has less concentration than an Eau de Parfum; so this perhaps explains why you find the item you've received to be different to what you'd expected.
You can of course return any unopened item to us; please contact our Customer Services team at info@gordonsdirect.com to arrange this.
Best wishes
Gordons Direct
Poor staff experience
Went to Gordons Springhill to get Beconase Spray as recommended by my GP. He told me my current spray has no steroid so will not be effective against my sinus condition. I went to the pharmacy and after a while the staff who also consulted with the Pharmacist informed me that i need a prescription for Beconase Steroid spray. I came home and rang the doctor again who was a little surprised at the lack of knowledge of the Pharmacy and even a quick google search tells me that The active ingredient in Beconase is a corticosteroid / steroid. I suggest you train your staff.
September 7, 2024
Unprompted review
Reply from Gordons Chemists
Dear Michael,
Thank you for taking the time to send us this review.
We are so sorry to learn of your experience in the Springhill branch, this has been sent to our senior management to investigate. Would you mind providing us with your contact number please to info@gordons-chemists.com?
We hope to get this resolved, if you need anything else please do not hesitate to contact us.
Best wishes,
Charlotte
E-Commerce Assistant
amazing company to deal with .
amazing company to deal with .. excellent product, professional fast delivery. always go the extra mile
July 18, 2024
Free products are deliberately not delivered
Very bad online shop, they offer free products for ordering, these are then also included in the order confirmation. However, the free products are simply left out upon delivery. The free product is simply crossed out by hand on the delivery note
July 31, 2024
Unprompted review
Reply from Gordons Chemists
Many thanks for taking the time to leave this feedback.
Please note that your order was not eligible to receive this free gift. This gift was available only with the purchase of certain items, which you did not purchase. This was stated clearly on our website, and we apologise if you've missed this information, and for any disappointment caused.
Best wishes, and many thanks for your custom.
Great service!
I was trying to order the same product from ebay but they said they are not delivering to Northern Ireland like this is the other side of the world😤I found Gordons Chemist. Delivery was very fast and great product! Will definitely use it again😊
July 18, 2024
The items were ordered and arrived…
The items were ordered and arrived smoothly efficiently and quickly.
Have ordered a couple of times and Gordon's are very reliable. 😍
July 15, 2024
Unprompted review
Love the bargains on Gordon’s Chemist…
Love the bargains on Gordon’s Chemist website. Secure site. Well packaged and safe posting.
June 17, 2024
Great purchase!
June 17, 2024
Failed to sort complains out
May 23, 2024
Unprompted review
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.