How do i start.... Today i had to ring Gordons Chemist Head Office as we had sent a parcel to them in error worth £700.00. Peter who i spoke to went above & beyond for us He traced our parcel & c... See more
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See what reviewers are saying
I was looking for a Joop fragrance and a search found this company selling it at half the price of Amazon. I hadn't heard of them before and was a little reluctant, but saw they had good Trustpilo... See more
Dealing with Gordon's Chemist,turned out to be a painless transaction,the item I bought was at the right price, delivered quick,and the company kept me in the picture with Emails.I will diffently use... See more
My Sarah Jessica Parker perfume set was a Christmas present for my wife and is beautiful. It arrived promptly and well packaged and even had some free skin care sachets in the package too. When I phon... See more
Company details
Written by the company
Gordons Chemists are Northern Ireland's leading independent pharmacy chain. We serve thousands of patients and customers every day on the high street, from more than 60 pharmacies across Northern Ireland and Scotland. We hope that you're satisfied with the service that you've received from us. If something wasn't right, we'd like you to tell us about it, because that will allow us to rectify it - both for you, and for the customer who'll place an order with us tomorrow. And if we did something well, we'd be delighted to hear about that too. Not to give ourselves a pat on the back, but to make sure that we can keep on doing what we do well. Thanks for your time.
Contact info
74 Scarva Road, BT32 3QD, Banbridge
- 02840 669000
- info@gordonsdirect.com
- www.gordonsdirect.com
Replied to 100% of negative reviews
Typically replies within 1 week
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5* Service
Competative price with prompt delivery.. Very Happy and would highly recommend.. 5* service.. Thank you Gordons
Can't fault anything.
Can't fault anything in the whole process.
The price is very competitive and the products well packaged and arrive promptly.
Will use again.
I bought an electric razer from Gordons…
I bought an electric razer from Gordons in December 2023. I opened the box and did not like it/ Immediately packaged it again and sent it back for a refund £40. A little time later I received a terse reply from Gordons saying that the object in question was damaged and refused a refund. There razor in question was returned in its original packing

Reply from Gordons Chemists
Supplied item required
Supplied item required, Fast delivery communication excellent thanks
Profit before Care !
I have used Gordons Chemist in Stranraer to process my prescriptions for as long as I can remember. Recently due to having arthritic pain in my hands I was prescribed Diclofenac Diethylammonium Gel 1.6% as I can’t stomach the anti inflammatory tablets normally prescribed, having previously had cancer & having chemotherapy I suffer with acid reflux and can’t be given a higher dosage as it can disguise symptoms of cancer. I was always given the brand Voltarol which worked well and did not cause irritation. The last 3 prescriptions they processed for me included a generic form of the cream which broke my skin and I had to discontinue use. I explained this several times to both counter staff & a pharmacist but they refused to give me Voltarol . I have no objection to the generic brands of drugs , but if they disagree with a person surely this should be considered when issuing items. It would appear to me that profit comes before health with this pharmacy as Boots are more than happy to give me Voltarol as I spoke to the pharmacist in there, explained my symptoms when using the cheap version Gordons were giving me & I received it no problem from them. 10/10 to Boots Chemist 🌟
Received a reply from the above over 5 days ago requesting my telephone number so they could chat to me about my issue, still waiting on that call, perhaps it was just an automated response and they’re not actually interested ?

Reply from Gordons Chemists
Brilliant new site ive found
Brilliant new site ive found
Great prices and very quick delivery
Easy to use site.
How do i start....
How do i start....
Today i had to ring Gordons Chemist Head Office as we had sent a parcel to them in error worth £700.00.
Peter who i spoke to went above & beyond for us
He traced our parcel & confirmed they had got it & organised a re-delivery to the correct address.
We have never encountered such professional help from any type of Company before. He/they were just amazing 100%.
Thank you Gordons Chemist
Great aftersales Treatmeant
I have never dealt with a company as helpfull as Gordons and so professional in everything they did for me over the past 7 days.
I thought this kind of after sales treatment was a thing of the past.
A credit to be proud of such great personel service.
Keep it up i will look to deal with you in the future.
Regards.
Richard
Easy ordering process.
I had searched on line for Garnier deodorant and found them on the Gordon Chemistweb sight at a very reasonable price.
It was an easy process to order them and I was very pleased with my purchase.
Trustpilot has asked me........
......for a review. It doesn't tell me what for, and I can't remember, but I received it very quickly, and everything has been fine, so five stars for quick and efficient.
Got my order quickly and no hassle
Happy customer
I made an online purchase and something was missing from my item.
A quick call and it was resolved without any issues.
I wish all customer service was so easy to deal with.
Thank you 😊
My Sarah Jessica Parker perfume set was…
My Sarah Jessica Parker perfume set was a Christmas present for my wife and is beautiful. It arrived promptly and well packaged and even had some free skin care sachets in the package too. When I phoned with a query on my delivery the staff could not have been more friendly and helpful , oh an the perfume smells amazing by the way 😁
I ordered perfume for my bf was worried…
I ordered perfume for my bf was worried about delivery and negative comments, but my experience was good, they were always answering and helping and I got my parcel on time. I would recommend
Highly recommended
Product as described, fast delivery, great communication. I would use it again. Thank you
Well packed up and really strong box…
Well packed up and really strong box used, products all arrived safe and sound.
Really fast delivery
Quick efficient service
Got my orders pretty quickly, efficient service, fair price too. Would recommend Gordon's Chemist
Easy ordering and competitive pricing.
Easy to order and a very competitive price. Delivery was on time just as promised. Will use Gordon's again.
Easy to read web page and order.
Easy to read web page and order.
I would certainly order again.
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