Gowland white have recently sold two of our properties, whilst purchasing another. The whole team at the Stockton branch were fantastic to deal with, Demi was our day to day contact, Demi linked in... See more
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We've finally sold our house!! Despite many curveballs, a long chain, difficult circumstances and the law in England offering no certainty for sellers, Clare Smith at Yarm branch made it happen!! We w... See more
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The sales team were fantastic, especially Demi Wanless. So helpful, guiding us through the purchase of a property and happy to assist with queries at any time. We were kept updated at every stage of t... See more
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From start to finish we were looked after from beautiful photos and selling our house so quickly .Absolutley first class staff through out our sale and we were up to date with everything Thankyou so... See more
Company details
Written by the company
Gowland White are Chartered Surveyors and award winning estate agents in Yarm and Stockton on Tees, specialising in residential property sales and lettings services. Established since 1988.
Contact info
Bishop Street 17, TS18 1SY, Stockton-on-Tees, United Kingdom
- www.gowlandwhite.co.uk
4.8
Excellent
192 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 2 weeks
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Our house was on the market for over a year, but still they didn’t know basic information about our property when showing potential buyers round. That’s when they even showed them around, most of the time we had to do it ourselves as they “were too busy”.
The icing on the cake? When we came to take our house off the market with them, they charged us £120 for the privilege despite our house being on the market for over a year. When we took out our contract with them, they failed to mention this which I’m told is now illegal but we’ve already paid the money.
Absolute joke.
March 23, 2021
Unprompted review
Solid Service
Stockton Branch - Great service getting my property on the market. Everyone was friendly and professional and kept me updated at all times. They facilitated all viewings because the property was empty and I was fully aware of what was going on at all times. Event when things went quiet I got regular updates with progress and support. Tanya was lovely!
After the sale was agreed, they did go silent and progress reports would have been appreciated however, when I contacted them they were happy to help.
An all round solid service.
March 11, 2021
Unprompted review
Awful customer service, Yarm branch.
Awful customer service.
They did find a buyer for our property, but the process from arranging viewings & throughout the sale process was very poor.
I made reasonable requests for information, which were flatly refused but then subsequently that same information was provided to me...merely because I persisted. To be obstinate and refuse in the first instance was simply unreasonable.
If only they had provided what I asked for the first time, we perhaps would be at two stars or more...but their internal communication was terrible. Staff members were often left without basic information & at times I knew more than they did about viewings or the sale process. The Yarm branch manager wasn’t on top of the sale information & often provided conflicting and confusing information; this adds further to the poor review.
It felt as though everything had to go through one person, the manager, before it could be communicated to us.
As a result, it was a genuine shambles throughout.
December 26, 2018
Unprompted review
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