i'm based in Northern Ireland and the gentleman who works in store took 3 or 4 calls from answering my questions and giving me advice. I knew what handles I liked buy didn't know what all i needed in... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
had a fantastic experience with Grace & Glory! I kept asking questions via their online chat and they answered immediately every time—whether it was about the fittings or advice on how to fit them. Th... See more
Company replied
The picture shelves we bought were beautiful, even better than the photos, really high quality and very sturdy. The website was set up to provide beautiful things and has succeeded with bells on. The... See more
Company replied
Beautiful, high quality products that arrived quickly. I was a little worried about when the items would be delivered as I was going on holiday and didn't want to miss them. But I received a very quic... See more
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Company details
Written by the company
Grace & Glory Home Ltd is an online interiors shop, stocking a beautiful collection of architectural hardware, lighting and fresh, functional homewares and accessories.
Contact info
18 & 19 Waterside, Chivenor Business Park, EX31 4AY, Barnstaple, United Kingdom
- 01271 370095
- enquiries@graceandgloryhome.co.uk
- www.graceandgloryhome.co.uk
4.6
Excellent
1K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Quality product at a good price
Quality product at a good price, securely packaged, quickly and reliably delivered.
December 23, 2024
Reply from Grace & Glory Home
Hello there. Thank you very much for leaving us this great review, we really appreciate you taking the time to do this for us. Best wishes Team G&G.
Kept the last Companion Set for me and…
Kept the last Companion Set for me and then despatched it in time for Christmas. Thank you.
December 20, 2024
Reply from Grace & Glory Home
Hi there, thank you Heather for taking the time to leave us this fabulous review. We really appreciate it. Team G&G.
Good product great delivery service
Stocked the knob resembling the ones on other furniture we had. Sold them individually so we could order the correct number. It was available in 3 sizes so found a very good match. Arrived on schedule beautifully and securely packaged
December 9, 2024
Reply from Grace & Glory Home
Hi Eunice. Thank you so much for leaving us this lovely review. We really appreciate you taking the time to do this. And what a fabulous review! Again thank you! Team G&G.
Reply from Grace & Glory Home
Hello. Thank so much for leaving us such a lovely review, we really appreciate it. Kind regards Team G&G.
Reply from Grace & Glory Home
Hi Janiene. Thank you so much for leaving us this lovely review. We really appreciate your comments. Best wishes, Team G&G.
Beautifully made coat rack
We purchased a black coat rack for the wall. It is made beautifully and looks very modern in black iron. Very pleased with it.
November 29, 2024
Reply from Grace & Glory Home
Hi Diane. Thank you so much for taking the time to leave us this review. We're so pleased to hear you're happy with the coat rack. Many thanks for letting us know. Best wishes team G&G
Excellent product but the customer…
Excellent product but the customer service was even better. You can feel the weight and quality of the product and I was really happy with both the buying process and the regular updates regarding delivery. The doorknob I ordered arrived promptly and I good time. When the item was delivered there was unfortunately a blemish on it but as soon as I contacted customer service it was rectified and a replacement sent. I will definitely use G&G again and would recommend them as love their products and am a super happy customer.
November 27, 2024
Reply from Grace & Glory Home
Wow thank you so much for your kind comments, we're so delighted to hear them. We really appreciate you taking the time to leave us this lovely review and look forward to welcoming you back as a customer again. With best wishes, team G&G.
Fast service
Fast service, had a slight problem with the online purchase but rang the next day, love the door knobs they are so stylish thanks
November 22, 2024
Reply from Grace & Glory Home
Hi Paul, thank you so much for taking the time to leave us this review. We really appreciate it and we're delighted to hear you love the door knobs. Thank you ! Kind regards G&G.
Good advice over the phone
Good advice over the phone. Well-made and attractive product.
November 22, 2024
Reply from Grace & Glory Home
Hi Steve, thank you so much for leaving us this review, we really appreciate you taking the time to do this. Thank you for the feedback on the product. Best wishes team G&G.
Handles are gorgeous
Handles are gorgeous. One set of handles arrived and were not quite the right colour. The company were fantastic, they changed them immediately using express delivery and collected the old ones from our door. Superb service and swift emails. Thank you.
November 20, 2024
Reply from Grace & Glory Home
Hi Gail. Thank you so much for your kind words and taking the time to leave us this lovely review. We really appreciate it. Best wishes Team G&G
Ordered a coat rack
Ordered a coat rack - standard screws don’t work on it. I ask them about it - i first get an email the rack doesn’t come with screws. Fine. I ask for recommendation. No answer, 1 week in. Won’t order again
Update: I wouldn’t normally do this but given their answer, I feel compelled to. They indeed emailed me back after posting the review, asking me to remove it.
The reason given for the delay answering (note the answer was a few hours after the review was posted… pure chance, of course….) was that the person answering the emails had an emergency. Fine, that happens… but then couldn’t someone else have answered? All in all, it remains 2 stars, verging on 1.
November 20, 2024
Unprompted review
Reply from Grace & Glory Home
Hi there. Thank you for taking the time to leave this review. To confirm, we have emailed you privately regarding this too. It's standard practice that some products don't come with fixings, particularly heavy ones such as the Sturdy Coat Rack. As explained, this is because fixings have to be chosen according to the surface this product is being fitted to. Kind regards, G&G.
Good quick service and replies to…
Good quick service and replies to email.
We needed to change size of door pull so sent the original one back to Grace &Glory, reordered new size which arrived quickly however haven’t as yet heard anything of reimbursement for returned door pull.
November 15, 2024
Reply from Grace & Glory Home
Hi Jan. Thank you so much for leaving us this lovely review, we really appreciate you taking the time to do this. Best wishes Team G&G.
Reply from Grace & Glory Home
Hi John. Thank you so much for taking the time to leave us this fabulous review. We were very happy to see your comments! Very best wishes, Team G&G
Beautiful products
Fast delivery, beautiful products. I am delighted with my purchases and can’t wait to get them on my door!
November 13, 2024
Reply from Grace & Glory Home
Hi Charlotte. Thank you so much for leaving us this fabulous review. We hope the products you chose look lovely when fitted, we'd love to see some pics. Once again, thank you, we really appreciate you taking the time to do this. Best wishes, Team G&G.
Ordered over 3 weeks ago and still no…
Ordered over 3 weeks ago and still no product 🤷♀️
November 11, 2024
Reply from Grace & Glory Home
Hi Donna. We're sorry to read your comments. I have investigated and I can see that we have replied to you in full by email, but to clarify your parcel was despatched and then unfortunately was lost in transit by Royal Mail. It's standard practice that businesses are not informed of missing parcels so the first we knew was when you contacted us. I hope you will agree we did our utmost to help and when it still could not be found, we sent out a replacement. We therefore feel so disappointed to have received this review and feel it is a very unfair reflection on all that we did to rectify the situation. Team G&G.
Definitely 5* for Grace and Glory
Definitely 5* for Grace and Glory. Easy ordering process, the item I ordered arrived within a few days, excellent quality. I would highly recommend this company.
November 5, 2024
Reply from Grace & Glory Home
Hi Stephanie. Thank you so very much for leaving us this lovely review. Great comments, so lovely to hear your thoughts on the quality of the product, the easy ordering process and quick delivery. Very best wishes Team G&G.
Lovely product.
November 5, 2024
Reply from Grace & Glory Home
Thank you so much for leaving us this review, we're really pleased you were happy with the product. Best wishes Team G&G.
Outstanding customer service.
From the very first moment I contacted this great company I knew I’d chosen the right company. They were helpful, friendly and polite throughout and I would highly recommend them for their first class products, very fair pricing, attention to detail for customers and prompt delivery. I have nothing but praise for this amazing company who put customers at the heart of all they do. A truly outstanding customer experience. Thank you.
October 29, 2024
Reply from Grace & Glory Home
Hi Sally. Wow! What a fabulous review, we're so, so grateful that you've taken the time to write this review for us. It was a pleasure for us here in the office to read! Your comments are very kind and the feedback really useful to us. Very best wishes Team G&G
Nice to deal with real peopl
Had issues ordering online. Resolved and fixed with a person, not an automated bot. Arrived swiftly and well packed
October 24, 2024
Reply from Grace & Glory Home
Hello Michelle. Thank you so much, we appreciate you taking the time to leave us this review. We're thankful of the feedback and we agree, there's nothing more annoying than a BOT ! Best wishes, Team G&G
Reply from Grace & Glory Home
Hi Lee. Thank you so much for taking the time to leave us this really lovely review. We really appreciate your kind comments and are thankful for supporting our small business. Best wishes Team G&G
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