GRANGE MOTORS Reviews 

A totally unparalleled experience all round dealing with Grange Jaguar Brentwood. Bought my first Jaguar from here back in April. Since then, I’ve had various things that needed sorting. This is where Grange Jaguar really showed me their true colours. Huge shout out to Bill in service, Lee the service manager and Dan the sales manager. Without question, anything I needed sorting got sorted immediately. I’ve bought from many car dealerships and I’ve never experienced such a high level of customer service. Without question, I would buy from here again and will continue to recommend them. A premium car with an exceptionally premium customer experience.

Purchased a 2023 Lamborghini Tecnica last week, the most terrible hand over, the ppf was all damaged and the car wasn't even washed that well! I had better service when purchasing my Ford transits from Ford!

Will definatley be moving dealerships as this is not the first time we have received disappointing service from Grange!

Super disappointing for a dealership that is selling such luxury cars!!!

Grange were great when I bought my car but post sales service is atrocious, with each experience worse than the last..

Unlike other dealerships they don’t wash your car when they’ve had it in - and whilst some of the team are quite friendly, others are obnoxious.

This week I had the misfortune to take my car in for a recall. The update took longer than they said it would - and no one apologised for the inconvenience.

I’ve been having trouble with getting connected drive to update and despite paying for a new licence, have no map. Jaguar UK is slow and inefficient so I thought I’d ask Grange to look at this - whilst they had my car. …They didn’t. When I asked for an update I was fobbed over to a salesperson who made it quite clear that he didn’t want to deal with me - suggesting that I ask Jaguar UK for a refund, and use Apple CarPlay instead. I’m now without a updated map and am out of pocket - great!

They’re useless. …And take forever to answer the phone.

I’ll be going to another dealership when the time comes to renew.

Bought an evo rwd 6 weeks ago, had it for ten minutes before it went wrong, they’ve had it back for the last 5 weeks trying to find the fault, I finally got it back 5 days ago, still has the fault and I find out the Pandora immobiliser and the tracker have been disconnected while at the garage, so my car has been on my driveway uninsured !!!
The aftersales team are possibly the worst there is, my dream car purchase has been ruined by these incompetent people. AVOID AVOID AVOID

I asked about the condition of the Evoque I was buying and was told it was a used car and I should travel to London and look for myself, I was buying the car online, I picked the car up from Edinburgh and there
was none of the promised fuel, however this was replaced. I then noticed there was no handbook and was told hand books were not issued any more ! and to phone Edinburgh and ask for the one from my trade in car. I noticed recently the compressor for the tyre repair kit was missing and the sealant was out of date
and have reported this and await the outcome if any.
I noticed that the car appeared to have front end damage and the paint had not been matched correctly. When the car was put back together various items of trim were fitted incorrectly. A request for no. plates was ignored. Kevin the salesman, must have thought I was dim if he thought I believed the line about the handbook ! I made a big error in not inspecting the car before buying. YOU CANNOT TRUST CAR DEALERS. BUYER BEWARE I THINK I WAS TAKEN FOR A MUG WHEN I THOUGHT I WAS DEALING WITH HONEST PEOPLE.

Terrible experience from Grange Aston Martin Welwyn. Paid for 2 year extended warranty in October 2021 and they have still not sent me the warranty document hoping if they ignore it will go away. Fraud. Avoid the dealership.

Apparently I was dealing with the 'Service Department'. My Evoque developed a fault in January, and eager to get my car fully operational again, I booked the car into Grange Swindon as they were able to look at it soonest out of all the dealers in my region. Unfortunately they called me the day before to advise me that they did not have the parts and re-booked me for June!
I was told that the work would take 2 days. I dropped the car first thing on the Tuesday morning, so should have been ready by the end of Wednesday. As I was away, I told them they could have it longer and I would collect it on the Friday morning.
I could tell from the App that nobody started working on it until 4.00 on Thursday, and after chasing a couple of times, was informed that the car wouldn't be ready until 5.00 on the Friday. As this was very inconvenient, I asked to speak to someone in authority. This person was very rude in their tone of voice, to the extent that I had to tell him that if he didn't change the way he was speaking, I would hand up. I will now have to take time out of my weekend to collect the car.
NEVER will I use Grange again. I can find a dealing just as rude and unhelpful much closer to home, if I ever wanted to repeat the experience.

Tom was great overseeing the run up to the booking , and Lewis the service advisor kept me up to speed on progress , fully cleaned the car to a high standard as well . Thanks Chaps

Thank you so much to Hugh Amzi, Simon Williams and the whole team. Nothing but an exemplary service. Hugh made me feel totally at ease throughout the whole purchasing process, gave me great insight and knowledge and he is a friendly and professional person to deal with. He and the team are a huge credit to Aston Martin, and you now have a customer for life in me. I look forward to my next acquisition and will highly recommend to people. Thanks again guys!

First class service as ever and even better service manager dropped the £600 main service bill due to servicing car on previous wrong date can’t thank you enough bargain of the day

Bought a vehicle here in November and the vehicle failed its mot within the so called warranty period however the warranty does not cover if the vehicle mot expires and have been given the cold shoulder altogether by this outfit totally unprofessional for a so called established dealer.

Bought my daughter her first car this morning, the car was as described and at a reasonable price. Tony was superb throughout he’s a man of his word and a lovely fella.

I would like to thank Jack for both customer satisfaction and sharing his knowledge in the cars he is selling. We popped into the Grange car showroom one rainy Sunday morning, just to look at some cars for size, but came out of there knowing what model would suit us and why. I am now a proud owner of a new Jaguar car.

Kevin was exceptional. He made the effort to listen to what we needed. He tried his best to make the price as competitive for us as possible as this was a big purchase for us. He was the reason we decided to pursue the vehicle purchase. I had heard negative feedback about sales staff at Land Rover - the Woodford branch especially. So was already worried about having a bad experience. Kevin changed that perception. Thank you for everything.

I purchased a car from Hatfield grange
With Antonio amazing service really friendly will always buy my cars from him in future couldn’t recommend more !!

I found few problems with the car I bought from you and I am not seeming to be getting anywhere to sort it!!
It's been too long now waiting.

From Start to finish, excellence. James Wood as the sales person I dealt with could not have been more helpful. seriously. excellent. Car makes competitor cars pedestrian.

We brought a new car from Grange Barnet in September 2022. It did not have the correct upholstery, no blacked rear windows or the seat covers we had paid extra for. We left the showroom with assurances that the blackened windows and seat covers would be dealt with the following week. It took me two weeks to get any response from Grange, and that was only after Land Rover Customer Service had contacted them. Five weeks later, the promised action to fit the seat covers and blacken the windows has still not been carried out! Now having to go to the main complaints department for Grange Motors. I don't have much hope that they will deal with this. They have taken my money for the seat covers and not supplied them, the car is not to the specification I ordered, how they are dealing with this is to not respond to my phone calls or reply to emails. Avoid this company, there are other land rover dealerships.

After keeping me waiting for 20 minutes the sales rep couldn’t have done more to make me feel like he had no interest in selling me a car. Seemed to do as little as he could to help with a few queries I had. Won’t be going back to Grange Barnet.

Although a relatively cheap used car I cannot fault the care and attention shown buy the dealership, Mathew sales team manager, but in particular Jack who concluded the sale to me. Initially i reserved the car, was called back very swiftly and overall a great confidence giving experience. Everything was attended to properly and it is good to see a young man with respect and politeness. So much so that my son is now looking to buy from them.Well done Jack and the team. Greg Sharp