Grapevine Estate Agents Reviews 

346
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 45 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being professional, helpful, and friendly, often going above and beyond to assist. Many highlight the excellent service, describing it as efficient, smooth, and stress-free, significantly easing property transactions. Reviewers frequently commend the clear, timely, and proactive communication, ensuring they are well-informed and supported throughout the process. People consistently highlight the team's professionalism and dedication, noting their ability to handle complex situations and provide reliable advice. Many customers express strong recommendations, indicating they would readily use the company's services again for future property needs. This reflects a highly positive and trustworthy experience for most users.

What people talk about most

Staff

Reviewers mention positive feedback about staff, consistently praising the team for their professionalism,... See more

Service

Customers had positive experiences with service, consistently praising the professionalism and efficiency of... See more

Customer service

Consumers consistently report positive experiences with customer service, highlighting their professionalism,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Scott was amazing from the very start — he gave an honest valuation and kept up great communication throughout the entire viewing process. I’d tried a couple of other agents before without much succes... See more

Company replied

Rated 5 out of 5 stars

I cannot recommend Grapevine highly enough! Oliver and Adam were brilliant throughout. Their advice was always honest and helpful. We had some challenges with the house we were buying and were concern... See more

Company replied

Rated 5 out of 5 stars

We have bought, let and sold via Grapevine and couldnt say better things about the team. They often went above and beyond to help us, were always fair, honest and transparent in their interactions wit... See more

Company replied

Rated 5 out of 5 stars

Scott was recommended to us by a trusted friend, and we are very happy that we chose Scott to help us sell our house. He definitely knew what he was doing, and following his plan our house was sold... See more


Company details

  1. Real Estate Agents

Written by the company

At Grapevine, we bring a fresh, stylish, and artistic approach to marketing your property. Directors Oliver Bush, Adam Shaw, and Scott Marlin offer clients a personal, face-to-face service with creative marketing, all while providing good value for money. They promise to personally handle all aspects of selling or letting your property from start to finish. Adam, Oliver, and Scott have a combined experience of over 60 years in the estate agency business, covering the Greater Reading area. For the past 18 years, Adam and Oliver have focused primarily on Twyford and the surrounding Berkshire villages, while Scott has specialized in Reading and its surrounding areas for 25 years. Our extensive expertise in such a large area means that no matter where you are within approximately 10 miles of Reading, we can comprehensively assist you. Grapevine believes in offering fair fees, which include FREE professional photography as standard for all properties, giving clients an affordable alternative when selling or letting their property. Grapevine is also a member of the Property Ombudsman Scheme, adhering to a code of practice for Residential Sales and Lettings.


Contact info

4.9

Excellent

TrustScore 5 out of 5

346 reviews

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No recent history of asking for reviews

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4.9

All reviews

(346)

47 reviews in the last 12 months

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Rated 5 out of 5 stars

Outstanding experience..

Outstanding experience... Great communication... First rate from listing to completion. We were so impressed with the service... No hesitation in recommending them. At every decision point we were given the best advice.

September 12, 2024
Unprompted review
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Reply from Grapevine Estate Agents

WOW. thank you John, glad we reached a positive conclusion!

Rated 5 out of 5 stars

Ollie and his team are wonderful

Ollie and his team are wonderfully knowledgeable about the local market and responsive to all our questions and needs. Great job selling our home in Woodley

November 9, 2023
Unprompted review
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Reply from Grapevine Estate Agents

Hi Paul thanks for taking the time to do this. Hope all is well in the USA

Rated 5 out of 5 stars

Outstanding service

Outstanding service ! Negotiated our successful sale with ease and professionalism but also went outside their remit and helped us negotiate our connected purchase. Took all the stress away from us. Highly recommended!

December 4, 2023
Unprompted review
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Reply from Grapevine Estate Agents

Hi Gill & Richard. Many thanks for this and hope you are not missing Twyford

Rated 5 out of 5 stars

Grapevine

Oliver, Adam and team did a first class job from the first instruction to the day of completion. They were always available to assist and did their best to make to process as smooth as possible.

December 18, 2023
Unprompted review
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Reply from Grapevine Estate Agents

Hi Simon. We are pleased you thought it went through smoothly

Rated 5 out of 5 stars

I cannot speak highly enough of the…

I cannot speak highly enough of the exceptional service provided by Olly, Adam, Holly and Sally at Grapevine. From the moment I engaged their services, I knew I was in good hands.

Grapevine demonstrated an unparalleled level of expertise in the housing market, showcasing a profound understanding of both the industry and the specific needs of their clients. Their dedication to achieving the best possible outcome was evident in every step of the process.

What truly set Grapevine apart was their unwavering commitment to client satisfaction. They patiently listened to my requirements, offering invaluable guidance and insight to ensure I made informed decisions throughout the selling process. Their proactive approach, attention to detail, and timely communication made the entire experience remarkably stress-free.

Furthermore, Grapevine exhibited an impressive network and resourcefulness, going above and beyond to showcase my property in its best light, attracting potential buyers swiftly and effectively. I sold my property within a week and above asking price.

Their professionalism, integrity, and genuine passion for their work were evident in every interaction, instilling a sense of trust and confidence that I really appreciated.

I wholeheartedly recommend Grapevine to anyone seeking a dedicated, knowledgeable, and results-driven estate agents. They are truly exceptional in their field and a true asset to anyone navigating the housing market.

August 31, 2023
Unprompted review
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Reply from Grapevine Estate Agents

Hi Ben.

This is a stunning review and thanks for taking the time to do this.

We hope all is well with you and the family

Rated 5 out of 5 stars

The whole team were great

The whole team were great, Alex, Oliver, Holly and Sally all played their part, and were available throughout to keep my mind at ease. I cannot thank them enough.

July 18, 2023
Unprompted review
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Reply from Grapevine Estate Agents

Thanks Ben and hope all is well with Alison and the family

Rated 5 out of 5 stars

Excellent

Friendly, approachable, professional, and incredibly helpful.

We have had great experiences both buying and letting through Grapevine, and would look no further in the future.

A great team, and we’re lucky to have them in Twyford.

July 3, 2023
Unprompted review
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Reply from Grapevine Estate Agents

Hi Martin you have always been a pleasure to deal with if we are honest

Rated 5 out of 5 stars

Fantastic Experience

Lengthy, complicated house sale that was managed brilliantly by Oliver, his assistant Adam and all the team at Grapevine. I would recommend this agency above all others in the area.

July 20, 2023
Unprompted review
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Reply from Grapevine Estate Agents

Hi James. You have been a pleasure to deal with over the news

Rated 5 out of 5 stars

Ollie and Adam were very helpful.

Ollie and Adam were very helpful walking me through my house purchase. Ollie made me aware of a new property up for sale that fit my requirements after an offer I made on a previous property fell through. This enabled me to put in an offer before the property was even listed and we achieved a 3 month completion before my mortgage offer expired. Adam was also incredibly helpful, working with solicitors on both sides to ensure completion happened at the set deadline. I can highly recommend Grapevine.

October 27, 2023
Unprompted review
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Reply from Grapevine Estate Agents

Hi Edward. Thanks for doing this and if you need us in the future we would be happy to help

Rated 5 out of 5 stars

Hoorah!

I cannot recommend Grapevine highly enough. Incredible support and assistance and nothing was too much trouble. They helped a complex process run effortlessly….way beyond the normal ‘standard’ service you expect to get from estate agent. Grapevine actually CARE about their clients and it really shows! Thank you thank you thank you from Katie, Roger and the doggies

November 3, 2023
Unprompted review
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Reply from Grapevine Estate Agents

Hi Katie, hope you, Roger and the doggies are happy

Rated 5 out of 5 stars

Really helpful

Really helpful, friendly staff. I would highly recommend using Grapevine for purchases, sales, or lettings.

October 20, 2023
Unprompted review
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Reply from Grapevine Estate Agents

Hi Becky. Thanks for doing this and hope all is well with the family

Rated 5 out of 5 stars

When selling our property in Twyford

When selling our property in Twyford, we were recommended to use Grapevine Estate Agents by another local estate agent (who did not cover our area) to use Oliver and team. We were not disappointed!
Throughout the sale they were attentive, responsive (sometimes going above and beyond at crucial stages), realistic and honest.
We would recommend them!
Thank you

June 30, 2023
Unprompted review
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Reply from Grapevine Estate Agents

Thanks Robert, we were happy to help

Rated 5 out of 5 stars

Listening to you, realistic, responsive and pleasant to deal with

The team (we've dealt with Oliver, Adam, Holly and Sally) at Grapevine Twyford has just helped us to sell our apartment in Hurst.
We can only recommend these guys because, every time we spoke to them, we felt like they were actually listening to what we were asking/asking for.
They helped us to get the property price right (maximising our value but being realistic at the same time). I also very much appreciated that they were very responsive, and that I always got a prompt reply to every email I sent.
I would wholeheartedly recommend Grapevine!

July 1, 2023
Unprompted review
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Reply from Grapevine Estate Agents

We wholeheartedly appreciate your kind words and taking the time to do this

Rated 5 out of 5 stars

Great service

Oliver and Adam were fantastic estate agents throughout the purchasing of our new home. Great communication and very professional.

October 12, 2023
Unprompted review
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Reply from Grapevine Estate Agents

Hi Matt. Many thanks for doing this

Rated 5 out of 5 stars

Superb experience

We recently sold our house through Grapevine, and were really impressed with the professionalism, service and communication from them. Any questions we had they were always there to answer, and they did everything they could to help us find a new larger home in the village. I've only good things to say about them, and they'll be the first people we call if we decide to move again!

September 30, 2023
Unprompted review
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Reply from Grapevine Estate Agents

Thanks Simon. Great review

Rated 5 out of 5 stars

The team were great and went over and…

The team were great and went over and above the call when we were selling from overseas. Many thanks for all your help guys to get the sale across the line.

October 31, 2023
Unprompted review
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Reply from Grapevine Estate Agents

Another great review from a great client

Rated 5 out of 5 stars

Highly recommend Grapevine

Highly recommend Grapevine for the service provided. After many years renting our property we have had excellent service from Sally, Holly and team from start of the process to the ongoing management of the property.

October 31, 2023
Unprompted review
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Reply from Grapevine Estate Agents

Thanks Brendan.

Rated 5 out of 5 stars

Our experience with Grapevine has been superb.

Our experience with Grapevine has been superb throughout. They re-let an existing property on our behalf and from providing initial advice on renovation through marketing to engaging with a new tenant they have been faultless.

At every stage the attention to detail, their approachability and evident professionalism have shone through. We would unreservedly recommend them to others who are letting property in the area.

September 14, 2023
Unprompted review

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