Grasscity.com Reviews 6,526

TrustScore 4 out of 5

4.0

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Review summary

Based on reviews, created with AI

Reviewers had a great experience with this company. Customers consistently praise the excellent quality of the products, often noting that items exceed their expectations. Many people highlight the great prices and wide selection available, making it a go-to for their needs. The delivery service is frequently described as fast, timely, and efficient, with items arriving well-packaged and in perfect condition. However, some customers have expressed dissatisfaction with the ordering and shipping process. Issues include incomplete orders, lack of tracking information or shipping notifications, and significant delays in delivery. A few people also mentioned receiving incorrect items or experiencing problems with customer support regarding faulty products.

What people talk about most

Product

Reviewers express ambiguous feedback about products. Many customers praise the wide selection, great prices,... See more

Order

Consumers have mixed experiences with their orders. While some report fast shipping, with items arriving on... See more

Price

Reviewers highlight positive aspects of price. Many customers praise the great and reasonable prices, noting... See more

Delivery service

Clients share positive opinions on delivery service. Many customers praise the fast shipping times, with... See more

Quality

Customers consistently note positive experiences with quality. Many reviewers praise the high quality of... See more

Based on these reviews

Rated 4 out of 5 stars

Previously a 1 star review. These guys have made things right with me and have communicated the shipping issues well. I've now received my entire order and I will admit that the quality of these produ... See more

Company replied

Rated 5 out of 5 stars

Made my first purchase from Grasscity recently and was very pleased with the entire experience. Simple online checkout process and amazingly low prices as a Grasscity member especially. The products I... See more

Rated 5 out of 5 stars

Great prices, fast shipping and totally satisfied with my purchases! Bought the G-pen Dash which came packaged nicely and arrived quickly and also a grinder, dab mat, and rolling tray and couldn’t be... See more


Company details

  1. Vaporizer Store
  2. Tobacco Shop

Written by the company

World's Best Online Headshop - World Wide Shipping from our warehouses in Las Vegas (USA) , Amsterdam (Europe) and Calgary (Canada)


Contact info

4.0

Great

TrustScore 4 out of 5

7K reviews

5-star
4-star
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1-star

Replied to 60% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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Rated 5 out of 5 stars

Are you experienced?

Are you experienced? have you ever been experienced...Well, I have.. I've been ordering pipes,bongs,dab rigz,bubblers from grasscity/glasscity for years. Never, not one time was I left with any level of disappointment, no negative waves, or that bad taste in your mouth.. Great selection of high end glass from top quality company's at great prices.... What else is there, you got nothin to lose.. I say thanks, keep up good work! Thnkz Casey S

April 19, 2025
Unprompted review
Rated 4 out of 5 stars

Previously a 1 star review...

Previously a 1 star review. These guys have made things right with me and have communicated the shipping issues well. I've now received my entire order and I will admit that the quality of these products for exceed my expectations. I would order again.

April 28, 2025
Unprompted review
Grasscity.com logo

Reply from Grasscity.com

The Straight Tube Colored Glass Bong is still in transit and has an expected delivery date for Monday, the 5th. We will have the customer care team reach out to you regarding the other item that was marked delivered.

Warm regards, Grasscity Aftercare

Rated 1 out of 5 stars

Terrible customer service that will not back product or returns

I have had nothing but issued with my puffco peak pro 3dxl from 3 days after I bought it from Grasscity. Instead of just replacing or refunding me anything they have decided to do nothing to help me despite my case being escalated to 2 different departments that were supposed to fix my issue over the courseof a month. Full of nothing but lies and customer service is just reading from a script to get you to shut up. Do no order from this site if there is anyway you need to rely on support for anything! Also Puffco as a company decided that they wanted me to go through a whole warranty return process on my 3 day old device. This way they get to swap it out for a refurbished model. Uummmm noooo way man. Just replace the faulty device. I have been fighting with both company's over something so simple and logical for over a month now with NO ONE TRYING TO HELP ME! I would leave negative stars if I could. Wish I never bought this here at all!

March 18, 2025
Unprompted review
Grasscity.com logo

Reply from Grasscity.com

Hi Jeff

We have reached out to Puffco on your behalf and hope to hear back from them soon. We're sorry this has been such a disappointing experience for you, but all warranty claims need to go through the manufacturer, Puffco.

Warm regards, Grasscity Aftercare

Rated 1 out of 5 stars

they used to be great but now they are…

they used to be great but now they are greedy and mark things up past their worth to try and sell their scam subscription to get the normal price

April 19, 2025
Unprompted review
Grasscity.com logo

Reply from Grasscity.com

Hey, did you know we also have a free membership? If you sign up for the free Cabana Club membership, you will have access to our awesome member prices every day! ✌️

Warm regards, Grasscity Aftercare

Rated 5 out of 5 stars

There's a buttload of pipes on a Google search

There a ton of glass pipes in a Google search. This one was a low price for the description, but wow. It said thick glass, but this thing is heavy duty! I was surprised and I'd bet some of the more expensive ones aren't nearly as nice! Thanks

April 3, 2025
Unprompted review
Rated 5 out of 5 stars

Great packaging …

I have received my first order packaged well and quickly. I just made another order and joined the elite club for the free shipping and other freebies, plus great prices on pieces.

April 4, 2025
Unprompted review

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