Doug was brilliant. He was very generous with his time helping us obtain the parts we needed to repair our gas fire. No sales pressure to buy a new fire, just expert advice and a genuine desire to he... See more
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Product fine but useless admin/delivery sent wrong items on multiple occasions. It took 4 weeks to finally get clip/cap needed. Delayed my stove project by a month. Hopeless admin and warehouse staff... See more
Nothing short of BRILLIANT service!!!!!! I ordered two replacement fire cheeks yesterday at 12.30pm explaining I had a very tight deadline to complete installation. They did not have them in... See more
Recently had our first electric fireplace fitted with Grate Ideas. Doug was very helpful throughout the whole process from start to finish keeping us informed and up to date. Workmanship was very good... See more
Company details
Information provided by various external sources
Grate Fireplace Accessories is your one stop shop for finding affordable, top quality and stylish fireside accessories for your fire. We have a huge range of durable products to choose from available in many different designs, styles, sizes and finishes suiting both the modern and traditional home. With such an extensive range of fireplace accessories in stock you can be sure to find what you're looking for.
Contact info
Unit 30, Goyt Mill, Upper Hibbert Lane, SK6 7HX, Marple, United Kingdom
- 0161 408 1431
- sales@gratefireplaceaccessories.co.uk
- www.gratefireplaceaccessories.co.uk
4.5
Excellent
5K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
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Very helpful they had exactly the tiles…
Very helpful they had exactly the tiles I was searching for, I double checked by bringing a tile with me to compare and even though they didn't have a show room they where happy to check in the warehouse they had the right tiles and carried them to the car for me.
July 18, 2021
Excellent customer service
Unfortunately I ordered a fire burner which was too small. The customer service was excellent and I returned and was given a full refund promptly.
They also gave me advice on ordering suitable bespoke burner which was very good value.
I would recommend this company
July 18, 2021
We love our high quality fire grate
We love our high quality fire grate. It sits perfectly in our new fireplace.
July 17, 2021
Good service
Ordered 2 new door glass panes , and gaskets,for my villager stove. They arrived promptly and very well packaged. Very pleased with my purchase and would definitely use this company again.
July 16, 2021
The order arrived as expected.
The order arrived in good time and as expected, and as scheduled on the website. The part was what I needed and has now been fitted. All round good service.
July 15, 2021
Excellent service and product would…
Excellent service and product would definitely recommend them
July 14, 2021
Good quality product
A great product that fitted brilliantly. The item was delivered within a specified time frame. All in all l would recommend this Company for fire surrounds.
July 13, 2021
Great service from GRATE FIREPLACE
Efficient, helpful and friendly service. Huge range of good products, delivered as promised.
July 13, 2021
Great company
The delivery was fast and my purchase was well packaged.
I bought a fireplace fender and it is lovely. Really great quality and it looks really expensive. Great value for money too.
July 12, 2021
This spray paint is really good and…
This spray paint is really good and easy to use, the finished product is fab exactly what I wanted
July 11, 2021
Arrived on time and well packed
Arrived on time and well packed. Have used the fan twice and have found it quiet and very efficient. We are burning less wood and enjoying a warmer room. Recommend.
July 11, 2021
Fireplace fret
Grate Fireplace Accessories were friendly, efficient and sent the fret we ordered very well packaged
The fret itself is solid but elegant and attractive
July 7, 2021
Found correct part for my stove
Found correct part for my stove, delivery super quick. All fitted within a few days. Brilliant guys, thank you.
Tim
July 7, 2021
Unprompted review
Excellent service and support
Excellent service and support - Fire Grate was very well packaged and delivered the next day - would recommend this site
July 6, 2021
Very helpful on the telephone
Very helpful on the telephone. Order arrived in a timely fashion. Goods were exactly what I ordered. Can't fault this business.
July 4, 2021
Prompt response to order good products…
Prompt response to order good products very pleased
July 3, 2021
Excellent and prompt service
July 3, 2021
Good transaction
Knowledgeable staff taking the order, phoned me back on a technical point, fire components arrived on a pallet in the week stated. Very pleased.
July 3, 2021
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