Greatmats.com Corporation Reviews 9,757

TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 511 reviews, reviewers overwhelmingly had a great experience with this company, frequently praising the high quality of the products and the ease of the ordering process. Customers consistently highlight the excellent customer service, noting helpful agents who provide thorough information and support throughout the purchasing journey. Many also appreciate the fast and timely delivery service, with products often arriving quickly and as expected, contributing to a smooth overall experience. However, some people mentioned issues with delivery companies, including delays and miscommunications regarding shipping schedules. A few other people also felt that the product colors did not match the online pictures, and in some cases, the dimensions or connections of the mats were not as anticipated.

What people talk about most

Product

Users describe positive interactions with product, frequently praising its quality, ease of installation, and... See more

Quality

Consumers find quality to be positive, with many reviewers praising the materials as well-constructed and... See more

Delivery service

People report positive experiences with delivery service, often highlighting fast shipping and timely... See more

Order

Customers had positive experiences with the ordering process, finding it simple and easy to use, especially... See more

Customer service

Reviewers mention positive feedback about customer service, with many praising the excellent, friendly, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I have received my mats and the edging. The material looks well constructed and the dimensions are as advertised. I have not put them in place yet because I’m waiting for my renovations to be c... See more

Rated 5 out of 5 stars

The tiles are absolutely perfect! They created an amazing dance floor (over carpet) in our livingroom. We ordered them by phone Monday. They were extremely helpful in helping us get exactly what we... See more

Rated 5 out of 5 stars

This Greatmats floor tile was exactly what I needed. The quality is excellent, and the color and finish matched perfectly with the desk I purchased—it looks like it was designed to go together. Instal... See more

Rated 5 out of 5 stars

Amazing customer service who helped guide me through my order process. The match were wonderful and do not have any of the awful rubber smell. Smells that a lot of other companies have issues with.


Company details

  1. Flooring Store

Written by the company

Greatmats is a premier e-commerce retailer of quality flooring and mats for specialty uses, including fitness and athletic centers, martial arts studios, dance studios, dog training facilities, equestrian centers, home gyms, residential basements, rooftop decks, public and school playgrounds. Our experienced representatives are able to help you select the best products for your project when you need assistance. Founded in 1999 to provide unique flooring solutions for specialty uses, we believe that by serving our customers with integrity, we will have a long-lasting and successful company that will benefit our customers, employees, and community. Greatmats also focuses on sustainability by providing products manufactured from recycled material when possible, reducing waste by sourcing durable and long-lasting products, and using renewable energy at our headquarters. Explore our Buyer's Guide with thousands of resources for unique flooring ideas, project inspiration, how-to guides, and video tutorials. With our floor visualizer and planner, you can plan your room layout and visualize what the space will look like. Greatmats has accumulated over 15,000 reviews and an A+ rating with the Better Business Bureau, attesting to our commitment to excellent customer service and superior products. You can trust and expect Greatmats to provide great service and products.

Written by the company


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

10K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 95% of negative reviews

Typically replies within 48 hours

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Rated 3 out of 5 stars

The price went up $4,000 since we got…

The price went up $4,000 since we got our quote last year. Delivery was delayed several times, but not a problem for our timing. However, delivery was a fiasco when it finally got here, trying to coordinate delivery and having to take it off the truck ourselves.

February 1, 2026
Greatmats.com Corporation logo

Reply from Greatmats.com Corporation

We are sorry for any frustration this customer has felt. While reviewing this, we found that between the quote from 9/24 and the current order there was a difference of approximately $2400. $1780 of that was due to additional material being added to the order. It was also explained to the customer and noted on the order that it would be their responsibility to unload the material.

Rated 5 out of 5 stars

Amazing customer service who helped…

Amazing customer service who helped guide me through my order process. The match were wonderful and do not have any of the awful rubber smell. Smells that a lot of other companies have issues with.

January 22, 2026
Rated 5 out of 5 stars

Look great

Look great, good quality, and fast shipping. Will definitely buy from them again.

December 20, 2025
Rated 5 out of 5 stars

Great product and best price per square…

Great product and best price per square foot I found. Shipped ahead of schedule. I was impressed by the courteousness of the driver, who moved the pallet up my driveway (something I was not looking forward to) and all the way into my garage.

January 26, 2026

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