Greenandeasy Reviews 

591
TrustScore 4.5 out of 5

4.5

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Rated 3 out of 5 stars

came to claim on my 5 year warranty as the washing machine i have bought is broken and the website is down and seems to have gone out of business

Rated 5 out of 5 stars

Ordered large woodshed from Green & Easy. Communication was excellent throughout....was phoned and told the log store maybe a while longer than notified on website as it was nearly Xmas....no prob... See more

Rated 5 out of 5 stars

Very helpful and although others traders on line may have the same item within a few pounds I felt that green &easy had a certain integrity I could trust on line if thing went wrong. Personal contac... See more

Rated 5 out of 5 stars

I bought a saw horse from this company for my husband, which was efficiently and promptly delivered. As the item won't be opened until Christmas Day and I don't know one end of a saw horse from the... See more

Company details

  1. Events & Entertainment

Information provided by various external sources

Eco-friendly products including heatkeeper radiator panels, lawnmowers, shredders, log stores , Gorenje retro and Liebherr fridges and fridge freezers and gas tumble dryers


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

591 reviews

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4.5

All reviews

(591)

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Rated 5 out of 5 stars

Easy access to comprehensive product information, simple purchasing process, and prompt efficient delivery was first-class.

We recently purchased a Liebherr Biofresh refrigerator and a Liebherr freezer from Green & Easy, and can give the highest recommendation to their service. Product information was excellent, pricing was extremely competitive, and delivery was flawless. We were contacted by Sprint, their courier, the day after we placed the order to confirm time of delivery, were given a 2-hour window the day before delivery, and were advised by phone by the driver of the precise delivery time in advance. First class service. The Liebherr products fully meet our expectations.

August 11, 2013
Unprompted review
Rated 5 out of 5 stars

Prompt, Efficient, Reliable - Simply the Best!

I ordered 3 sets of outdoor Christmas lights from this great little company. They arrived the following day, and were perfect. They were easily the most competitively priced and eco-friendly I found on the internet. The lights look amazing in my garden - I will be leaving them up all year round.
Customer service - top-notch.
Range of goods - brilliant.
Quality of goods - excellent.
I may well be buying more sets of these, as they would make excellent Christmas presents.

August 10, 2013
Unprompted review
Rated 5 out of 5 stars

Customer service at it's best!

On ordering via the internet we experienced technical difficulties (probably due to our extremely slow connection) and were unsure if our order had gone through. I phoned the following morning, the phone was answered within a few rings - and not by a machine! My order was confimed within seconds and a promised call back regarding payment was returned in under five minutes. Excellent service!
Our freezer was delivered quickly and efficiently - but unfortunately arrived damaged - no damage on packaging so probably occurred prior to despatch from manufacturer. This again was sorted out really quickly and efficiently by Green and easy and a replacement arrived 48 hours later direct from the manufacturer.
I would certainly order from this company again - if only they were all this efficient, friendly and helpful.

August 6, 2013
Unprompted review
Rated 1 out of 5 stars

Did not have stock advertised !!!

They did not have stock advertised on the site

July 29, 2013
Unprompted review
Greenandeasy logo

Reply from Greenandeasy

This poor customer is absolutely right - we didn't have the large chicken netting in stock! These nets were shipped directly from the manufacturer rather than stock because our own courier is unable to ship that particular size of consignment. Sadly the manufacturer didn't tell us when they decided to discontinue the large-size net which is why it was still inadvertently advertised on our website. Once the problem was discovered we spoke to Mr Cook within an hour of the order being placed to apologise in person, and his card was not charged for the transaction. We send apologies again to Mr Cook and appreciate his ordering from us in the first instance.

Rated 4 out of 5 stars

Forest Log store

We have no problem with your company's service. You have been really good. However, Forest are not so good. The first item we ordered, a herb planter, I phoned Forest to rearrange delivery. Despite this, the item arrived on the original day, when no one was at home. They left it at the door and luckily it was ok. We are still awaiting the log store which we ordered recently. It was supposed to arrive last Wed. At lunchtime we had a call to say that the driver couldn't find our post code. That was because he had GL, not DL on his sheet. He was in London, we're in Durham. We were later told that we would need to wait for a full lorry load of products to come to Gateshead, after which the log store would be delivered to us. As yet we do not know when we are likely to receive it.

July 28, 2013
Unprompted review
Greenandeasy logo

Reply from Greenandeasy

Mr Miles - we are so sorry to hear this and will call you now to help put this right. Thank you for coming back to buy from us, we do appreciate your business.

Rated 5 out of 5 stars

Unrivalled service !

It has been a pleasure dealing with this company right from the beginning of my enquiry and subsequent order up to keeping me informed on each stage of delivery of my new freezer. Everybody I spoke to was very friendly & polite but the icing on the cake was that I had ordered on a Tuesday and would have liked delivery that week as I was off work but the earliest delivery would have been for the following Monday. However, I then received a call on the Wednesday to say that the courier who was to have made my delivery had damaged some items at the warehouse which included mine BUT not to worry ! Green and Easy had then arranged to have a replacement to be delivered to me direct from the manufacturer for the Friday ! Now that is great customer service in my book!

I would recommend this company without hesitation for customer service and competitive prices.

July 28, 2013
Unprompted review
Rated 5 out of 5 stars

Great service!

I have been worried a bit ordering an expensive appliance from an Internet source I have never heard about but I decided to risk and good I did! Whole transaction was smooth and easy, from ordering to delivery, which was fast and I was called to confirm it, and later just before the delivery. I also saved a lot compared with high street shop and there was additional £50 promotion :)
I would recommend them to anyone and surely, will remember next time I am shopping.

July 21, 2013
Unprompted review
Rated 5 out of 5 stars

Excellent Buying Experience!

I found Green and Easy through Google search and phoned to find out if the item I wanted was in stock. The customer service agent was very courteous, helpful and phoned me back as she said she would.
I am very pleased with my purchase and I have no hesitation in recommending Green and Easy.

July 18, 2013
Unprompted review
Rated 5 out of 5 stars

Exceptional customer service for an internet company

Green and Easy offered the best price for my appliance and had an easily useable website. For various reasons I needed to call them twice regarding delivery. They have an alternative to a premium rate number so that's one good thing. Both times they answered the phone immediately, so that's another good thing. On one occasion they didn't immediately know the answer to my question and promised to call back, which they did within the time they'd given. So that's a third good thing. Finally, the delivery itself was at the arranged time and, although it's not directly Green and Easy's staff, the delivery drivers were unusually helpful. So that's a fourth good thing.

I'd recommend them highly and use them again.

July 5, 2013
Unprompted review
Rated 5 out of 5 stars

Cushty

I ordered over the phone, David was most helpful. He rang me back to arrange a convenient day for delivery ( to suit me ! ) Yay
First class service - and the Log Splitter is making life a lot easier.

July 5, 2013
Unprompted review
Rated 5 out of 5 stars

Good price, swift postage.

Silverlight Canterbury Solar Wall Lights, purchased 2 of these and was better than expected lit up the area very well for solar lights. Easy to fit.

June 23, 2013
Unprompted review
Rated 5 out of 5 stars

Brilliant

I swas very surprised at how smooth it all went and particularly impressed with being kept informed all the way along
The men delivering were so polite and helpful
Thank you

June 17, 2013
Unprompted review
Rated 5 out of 5 stars

Best price, good comms

Hi, Green & Easy had the item we wanted at the best price and delivered within the week. The delivery people kept us up to date with when they were coming and turned up on time.

June 15, 2013
Unprompted review

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