Green Garden Paving Reviews 86

TrustScore 5 out of 5

4.9

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Rated 5 out of 5 stars

From the first contact and estimate, the preparation and laying the asphalt to the final cleanup everything was done to my complete satisfaction. All details that concerned me were discussed even t... See more

Rated 5 out of 5 stars

the lady on the phone was very knowledgeable and helpful when I called today...I described to her what I needed to do and what my balcony set-up was like and she advised on the material I'd need for... See more

Rated 5 out of 5 stars

Although I have only (so far) ordered samples from Green Garden Paving, they have communicated and performed superbly well. My samples arrived fast, clearly labelled and well packed. I would have no... See more

Rated 5 out of 5 stars

It is rare to find a company who cares about their customers these days. I ordered a paving sample at 4pm on Friday and received it at 11am on Saturday, what a service. Following receipt of th... See more

Company replied

Company details

  1. Garden Center

Information provided by various external sources

Green Garden Paving sells high quality modular metric and calibrated natural sandstone and limestone paving at great prices.


Contact info

4.9

Excellent

TrustScore 5 out of 5

86 reviews

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Rated 4 out of 5 stars

Excellent Customer service and first class product

I was very pleased with the product as Green Garden Paving was much cheaper than I had found the product anywhere else and it was the exact same quality as any others I had looked it. Order was processed and delivery made within stated timescales. There was an issue with some broken slabs and Green Garden paving rectified this immedietely and I was very happy with the outcome. Would definetely recommend them

May 14, 2013
Unprompted review
Rated 5 out of 5 stars

Good, fast service.

We ordered some stepping stones which were delivered within two days. Very informative as to when to expect delivery.

May 2, 2013
Unprompted review
Rated 3 out of 5 stars

Disappointing, no stock!

Green Garden Paving were very good in sending the sample of Saxon Swirl sandstone, but they did not have any stock until the end of May, while we are ready to lay our patio now.

Sent from my iPad

April 12, 2013
Unprompted review
Green Garden Paving logo

Reply from Green Garden Paving

Thanks for your feedback. The patio packs of Saxon Swirl sandstone have been very popular which is why we are unfortunately out of stock and awaiting the May shipment. However, a member of our sales team will be in contact with you and will try to work with you to see if we can fulfill your requirements sooner by putting together a pack for you made up from the loose stone that we do have in stock.

We hope that we can help you out to ensure you get a great patio! Thanks again for your feedback.

Rated 3 out of 5 stars

Product pages not informative enough, meaning I incurred a £50 return charges for a product ordered my mistake

I arrived at the specific product page for 'Amazon Riven Slate 600x300' via a Google search for 'Slate Paving'. The products were comparable in cost to other suppliers, except GreenGardenPaving didn't charge delivery, so I thought that the price represented a good deal.

When the products arrived however, they were 10mm thick slate tiles, not 25mm pavers as required, and so I was left with no option but to return the product and incur a £45 + VAT charge.

I'll hold my hands up.. I accept that I should have probably rung to ask for more product information. I also accept that the company T&C's state that returns are at the customers expense. But, on a website called GreenGarden*PAVING* I think it was fair for me to assume that I was buying PAVING not TILING.

The product page could (should) have listed the product as Amazon Slate *Tiles*, or better yet, provided additional information (as most of their competitors do) regarding the thickness of the product.

As I say, I'll except that I should have made more enquiries before I purchased, but still, incurring a £50+ charge to return a purchase made in error was a bit of a stinger and could have easily been avoided if the product page carried some very simple additional information.

February 26, 2013
Unprompted review
Green Garden Paving logo

Reply from Green Garden Paving

Good morning,

Thank you for your feedback. Yes, according to our policies, the customer is responsible for the shipping of any returns. However, we are going to have a look at our product pages and see what we can do to make them more informative and detailed so that future customers know exactly what they are purchasing. Once again, we appreciate your review and your feedback.

Thank you!

Rated 5 out of 5 stars

a water tight company

the goods were ordered one afternoon and delivered the following day, the goods were as described although were repacked by TNT because they had been dropped by them and the tins damaged, I put no blame on Green Garden Paving completely out of their control, do not hesitate in using them.

September 20, 2012
Unprompted review
Rated 4 out of 5 stars

Competitive pricing, good customer service and speedy delivery

I wanted some advice before buying and, although the first person that answered the phone didn't seem up to the task, when I called back the next day I got someone that knew what he was talking about and was very helpful. I would certainly advise calling rather than just relying on the website, which I discovered was saying an item was out of stock when it was not. One of the items I ordered wasn't delivered but the matter was resolved speedily.

August 8, 2012
Unprompted review
Green Garden Paving logo

Reply from Green Garden Paving

Thank you for your review Sara. We try our best to ensure that everything is to standard and are glad to here that the delivery was resolved quickly!

Rated 3 out of 5 stars

Service is good but the website is hard work

These guys had the second best price for what I wanted but the best priced company's website kept dropping out when I tried to pay. Turns out this is a sister company and I had to pay more for the same thing from the same people.

The website is hard work, takes ages to make it understand you want an invoice to one address and delivery somewhere different.
But, the stuff arrived on time and was just what I needed, so overall I would use them again.

February 15, 2012
Unprompted review
Rated 5 out of 5 stars

Very good service

We are looking to carry out an extension to our patio and currently looking for paving slabs to match. I've request two types of samples from Green Garden Paving which have arrived in quick time and at no cost to me. Great service.

February 14, 2012
Unprompted review
Rated 5 out of 5 stars

Faultless service - would recommend.

Although I have only (so far) ordered samples from Green Garden Paving, they have communicated and performed superbly well. My samples arrived fast, clearly labelled and well packed. I would have no reservations in recommending this supplier based on my experience so far, and hope to use them again in the future if their products meet my plans.

January 17, 2012
Unprompted review
Rated 5 out of 5 stars

Very good prices and fast delivery

The minipacks of Terram stabilisation/weed control fabric are not easily available so I was pleased to find them at Green Garden Paving - and at a very competitive price. Delivery was fast and efficient. I already know the product from previous use so I will be happy with it - just pleased that GGP sell it at a good price.

November 24, 2011
Unprompted review
Rated 5 out of 5 stars

Excellent product at competetive price

The black limestone paving has lived up to our expectations well. Our builder likes it as it is calibrated and we like it as the product is excellent and the price very competetive.

Delivery was quick and arranged well via the carrier.

November 22, 2011
Unprompted review

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