GreenhousesRus Reviews 

I have been looking to improve my greenhouse (which I inhrited when I bought the property) for some time, with capping bars for glass. Father's day comming up. The capping bars are for sell on Greenhousus web site. I placed my order and payed for them. I recevied a thank you for your order, and it now being processed. I printed the order off to show the family. I received a message from a iphone.
Sorry be we can not supply the bar capping. On its own we only supply with greenhouse. So unfortunatey we will have to cancel your order.
On the Greenhouserus web site page (capping bars) it says nothing about only supplied with greenhouse.

Ordered a greenhouse in February, contacted the company several times by email with no reply, this rang alarm bells. I tried calling, managed to get through on a number of occasions. Andy had lots of good patter and excuses, promising to contact the manufacturer etc, after waiting 15 weeks I ordered with someone else, I'm really annoyed. I emailed them to tell them to cancel and got a reply straight away - amazing. AVOID THIS COMPANY AT ALL COSTS

I wrote a really negative review but have since deleted it. I have finally received my greenhouse although it was a month late. I was panicking because of the bad reviews which I hadn’t seen. The greenhouse is all there and looks great. The organisation of this company is rather poor mainly as they cannot communicate. It’s such a shame as if they could only employ a receptionist and be honest and realistic to time scales they could have a good business.

I was hoping to give this company the benefit of the doubt and leave a positive review. Ordered my staging 19th April, received it 20th May. It’s a long time but it is made to order so when it arrived (having read these reviews) I breathed a sigh of relief! Unfortunately when I came to assemble the staging some of the aluminium frame hadn’t been drilled (so I did this myself) and two supports were missing altogether. As expected the company has not responded, so will have to try and make the missing supports myself. Definitely avoid this company.

Giving a 1 star is being generous!!

DO NOT USE THIS COMPANY!!
POOR CUSTOMER SERVICE!
I ordered a greenhouse in Feb 2021 and was told by Amanda over the phone that delivery would be 6-8 weeks, which I was happy to wait for.
She told me they had the greenhouse in stock and they could maybe deliver sooner.

8 weeks later I hadn’t heard anything so I called and spoke to Andy who said they don’t have it in stock and to phone back In 3 weeks?!
3 weeks later I phoned back to be told that all the drivers were fully booked and to ring back in 2 weeks- I was assured delivery would happen then.
Well I phoned back on 10th May and was told drivers are all busy and to ring again in a weeks time. FORGET IT!
I sent a complaint e-mail and surprise surprise no response!!
Total waste of my time.
I really wished I had ordered from another more reliable company!

This company is like Fawlty Towers. Placed an order, never arrived. Phoned lots of times, no answer or means to leave message. Emailed a couple of times, one reply asking for order number, no further reply. I eventually managed to speak to Andy, he didn't seem to know how to use their computer system, gave him all the dimensions of the product ordered and his response was that he will make it straight away and have it delivered by the following Tuesday at the latest. Still no shelving and no contact from them. DO NOT ORDER FROM THIS COMPANY, they seem to be a shambles!!

Wish I had checked reviews first. !,
Ordered two sets of greenhouse staging costing approx 250 .00.for a birthday present.
Website indicated they were in stock, clearly a lie, over two weeks later got an email to say not available ( I presume they could not buy them in cheap enough from somewhere else and had no stock ) so my order was cancelled, so now left with no birthday gift.
Really these folk should not be running a business.

We purchased a greenhouse from greenhousesrus 2 years ago and we very pleased as we have moved we would like another. I accidentely ordered one looking for a delivery time so spoke to Andy who said the one wanted was 26 weeks delivery and to send an e-mail to cancel it and order another that he said would be the same price. I have sent several e-mails none have been answered, my husband then got an invoice for the greenhouse that I have cancelled, he replied saying it was cancelled and please confirm this but still no replies. Tried phoning but no answer and no machine to leave a message. Very bad service.

The product (3 tier staging with plastic trays) would get 5* review as I am very pleased with the product. The initial communication, or lack of it was poor. I realise the company is busy but just an automatic response to give a lead time on delivery would be welcome. After my third email (by then I had read lots of negative reviews) which mentioned poor reviews I received a phone call to say I could cancel the order or receive it next day! I chose to receive my order and I'm well pleased with the product. The communication is letting them down. Hence 3* review.

I ordered and sent direct transfer of £146, as order would not be processed before payment , on 31stMarch. I still hadn't received it by 2nd May so called them.After trying both numbers a few times I finally spoke to someone who told me that they were expecting my stuff to be delivered to them within the next few days and then sent on to me and I should receive everything by the 8th May.
It's now the 11 May, I have received nothing and can't get through to anyone on either phone number no matter how many times I try.
I am a pensioner and really can't afford to lose this amount of money. I still need the staging for my allotment!

Do not bother ordering anything from here, still waiting for greenhouse staging since 17th March, Customer service appalling, I have emailed to cancel my order as I cannot even get through to them on the phone now.

Shocking communication and customer service, the only contact i had from Amanda was to tell me the £ quoted for the greenhouse was incorrect as their webpage was 'playing up' i felt she should have offered a compromise eventually she did, then absolute silence!
I will never deal with greenhouses again and recommend nobody else does

Ordered some accessories for my greenhouse which were showing as in stock, had to pay by bank transfer (their preferred method of payment) which was unusual but as it was only £30 I wasn't overly concerned. A week goes by- No confirmation email, no contact, no dispatch email, nothing. Checked my order status-pending. So called them up, no answer I don't know how many times I called but about 10 times before I called the mobile number. I guess it was Andy who said after I enquired on my order "Oh you won't get them yet they're out of stock and they're coming from China" End of call!
Phoned again 2 days later but this time managed to cancel my order and get a refund back to my bank account which was actually quite quick. I really dislike companies that sell you out of stock products listed as in stock and then don't tell you, it's a bad way to run a business. Upped my rating from 1 to 2 stars for the quick refund.

Advertising pay later but did take full payment straight away. Never delivered or didn’t get any contact from the company. Had to get a refund through PayPal in the end.

Appalling customer service. Avoid this company. Our greenhouse arrived without instructions and all the extras that we paid for. 6 weeks later - many, many emails, phone calls and empty promises later we have still not received anything. Have asked for a refund but received no response. Apparently they are so busy taking new orders that they cannot fulfil the ones that they have partially fulfilled. If you have money to waste buy your greenhouse here - if you want an actual greenhouse with all the accessories that you've paid for go elsewhere.

Couldn't get much worse than Greenhouses R Us

Late delivery - no comms replying to emails.
No instructions supplied - luckily I worked it out on my own
Pieces missing - no comms replying to contact us form
Pieces broken - no comms and in fact answerphone days not to leave a message
If you are prepared to be ignored, take only a partial delivery, have an engineering degree to work out how to assemble and purchase a load of spare parts from ebay, then go for it, otherwise steer well clear of greenhouse R Us

Placed an order on 11.03.21 - heard nothing. Emailed on 28.03.21 told 4-5 days. Since then heard nothing and no response to request that they confirm a delivery date. I only ordered greenhouse staging not a complete greenhouse!

Ordered staging early in the year expecting it to come within a reasonable period of time. Weeks went by with no updates, emails ignored and phone unanswered. Managed to get a mobile number to speak to someone. Every week there was a different excuse. They tried to say glass takes weeks to come from China (when the product is made of metal and wood this is irrelevant). After multiple complaints I was told my order would be prioritised and delivered that week. It never came and there were no updates or reasons why given. I was told they had to stop taking orders on this item as they could not fufill them but when I went on their site I could still order the product (so many times they said things that were not true). I rang again and again and was then told well now it is going to take a few weeks more for your order. When I asked why I was told it was a national problem with supplies and everyone else was the same. On visiting a good garden forum online I saw recommendations for Greenhouses Direct. Placed an order with them - 3 weeks to deliver (so clearly not "the same problem everyone is having"). Greenhousesrus may have poor suppliers that mean they can't fulfil orders but others do not. On top of which, GD gave excellent customer service and were polite, informative and friendly. As far as greenhousesrus are concerned I could have forgiven the delay of months for the product had they been truthful and supportive with their customer service but this was also another area in which they are completely ineffective.

Ordered the Greenhouse 22nd Feb, delivered and erected by 24th March.
Assembled by Sam from GreenhousesRus who was professional and friendly. Very pleased with product and service

Ordered greenhouse in October had not arrived by February so contacted them and was told they would ring back. Nothing heard. Email sent 23 March, no response. Telephoned again on 26 March and was told would be another 25 weeks. Cancelled the order. Do not bother with this company.