GreenhousesRus Reviews 

Absolute waste of space. Ordered some staging 5 or 6 weeks ago. Odd that the payment went out quickly. No answer to emails and their phone system doesn't allow you to leave a message... it is never answered. occasionally you may get someone to answer on the mobile number. But that only results in empty promises. In reply to the user who is going to cancel their order... best of luck as you can't get hold of them to cancel or get your money back... I am going to try small claikms court.

They were very helpful at the advice/order stage and the product was very competitively priced. We ordered it expecting delays due to the current industry problems because of Covid but it actually turned up earlier than predicted which was a bonus. We paid for the installation service which was done efficiently and well by Sam. Very happy

Excellent customer service and product. . I rang several companies in late January and most were not going to be able to deliver until the summer and were very expensive. Greenhousesrus talked me through their products and recommended a greenhouse that was not only considerably cheaper than a number of similar ones offered by other companies, it was also delivered and expertly fitted in March, a month earlier than publicised. It looks great and is very sturdy and I could not be more pleased with it!

Like the previous reviewers my experience with this company has been nothing short of appalling. I placed my order in February with an expected 7 day delivery, they took card details through Sagepay and confirmed via email that my order was being processed, since then, nothing. I have chased 3 times via email and messaging on their website but they have not responded. My patience has run out and I will be cancelling my order.

Purchase integrated staging for my greenhouse in January. Chased by phone after 4 weeks (I allowed a lot of time as I know demand for all greenhouse items is high) and was told I would have to wait several days before they could give me feedback. Smelling a rat I called the greenhouse supplier direct and they said there was no record of the order. Emailed GreenhousesRus asking for an update and never got a reply. Very disappointed as lead times are high and they sent an invoice and took card details, and never contacted me even when I have called and phoned them. I now have to find alternative supplier and start the order process again (with associated lead times now longer as demand only goes up during spring). They still have my card details and I have no idea if they will take payment at some point as they won't respond to my communications.

Please Contact Me

Ordered and paid for some staging two weeks ago and not heard anything. Have left several messages and emails and heard nothing back. Resorting to Trust Pilot for contact

We had a fairly good experience with GreenhousesRus, up until the greenhouse was delivered. Andy told us he'd given us extra of the bar capping we'd ordered, but a few days later (when we finally came to put it on) we found we actually didn't have enough, by a long way. I emailed Andy but didn't hear anything back. I managed to get him on the phone and he said he'd contacted the company and they would send direct to us. But weeks later the issue wasn't resolved and we couldn't get hold of him anymore. Eventually I resolved our problem by contacting the manufacturer directly (they had never heard from him) and they sent the bar capping to me. So what had been a pretty good experience initially with GreenhousesRus ended really badly. There's no excuse for such poor customer service, especially when you're spending so much, and we definitely wouldn't recommend them now.

I can appreciate lockdown is difficult and my delivery of Birdlip arrived very timely. However when I ordered my greenhouse they offered a FREE waterbutt and shelving unit (the only reason I ordered with the company). When I queried why this hadnt been delivered they claimed the offer didnt exist and this was a Winter 2020 offer. Checked the website and its miraculously disappeared! Very disappointed and feel completely ripped off. Beware they make offers and dont stick to them.

Ordered shelving 1330 monday and it was delivered tuesday. Excellent service. Cant fault the company

Placed order and received invoice for greenhouse and free base. Phoned up to discuss delivering times as previous reviews aren't good. Also wished to clarify why there were 2 prices for what seemed the same product( my invoice was cheaper one). Owner answered the phone and had trouble finding the order. When eventually he did find it, it had the wrong glass, the more expensive price of the 2 and no free base. This completely disagreed with the invoice received. He denied the two prices, even though I have it on the invoice and directed him to it on the website. It may have been a sales tactic or evidence of a disorganised company. As per other reviews I took the latter view. Prob alright if getting it built by them otherwise for the size of the investment I don't think the risk was worth it. As suggested by other reviewers feels like a small company taking on too much, I cancelled the order.

Excellent company. Needed to chase delivery a few times but worth the wait. When it was delivered it was seamless and pleasant we then rang back to arrange assembly - Sam came 2 weeks later and was fantastic large greenhouse fully assembled in 2 days. Would not hesitate to recommend. Diane & Gary (Bolton)

As first timers with greenhouses, Andy gave us excellent advice and service. We spent a lot less than we had intended and got the perfect greenhouse and staging to suit our home and garden. Sam fitted it on a Saturday to accommodate our work and family commitments. He was friendly, knowledgeable and professional. We have already recommended them both to friends and family. Could not be happier.
Gary and Jan

Absolute shambles of a company, their customer service is totally nonexistent! Ordered a greenhouse and staging back in July and was quoted approximately 6 weeks for delivery. By the end of August I hadn’t heard from them, so emailed asking for an update but got no response. Sent another 3 emails over the first half of September, still no response. Tried calling them and it goes to voicemail, where they have the audacity to have a recorded message saying not to leave a message, but to email instead! Even posted on their Facebook page since the public nature of Facebook posts often means you’re more likely to get a reply, but nope, still nothing. I eventually logged a dispute with PayPal, the company didn’t bother responding to that either so PayPal closed in my favour and are issuing a refund, unfortunately it’s now too late to get a greenhouse from anywhere else and half my plants are going to die over winter. Definitely wouldn’t recommend this company to anyone, ever, and would give them no stars if I could!

I wouldn't even rate 1 star. The only good reviews seem to installed greenhouses as opposed to diy. Ordered my greenhouse back in April. Last email I had responded to thanked me for my patience. Well after 16 weeks my patience had run out and I cancelled. They couldn't even be bothered to reply. Wish I had seen the reviews first. Would have ordered elsewhere and probably would have a lovely greenhouse by now.

Thankfully I read the reviews before attempting to chase up a quote I'd requested 4 days ago. I did mange to speak to Andy on the phone but he asked me to send an email outlining my requirements, I have had no response. I've decided not to pursue the enquiry any further.
I gather that this is a small family run business so may be struggling to respond to customers. I have seen this so many times that businesses are willing to lose thousands of pounds worth of sales, plus their reputation for the sake oc employing an additional person to manage the admin side. Sorry, I'll be giving my £1100+ to someone else.

I ordered my greenhouse in the middle of June and was told by Andy that there was a delay in getting the greenhouses. I rang Andy when I returned from my holiday and later in the week, I received a phone call asking if my greenhouse could be dropped off on the Friday of that week and installed on the Saturday. My Sandon Simplicity 4' x 6' greenhouse was installed perfectly in the corner of my garden, despite it being a tight fit. Sam was polite and worked hard to get the work done. He made sure I was happy with everything before he left. I feel that this company gave me a good service and the delay was not their fault. I am very happy with the service and the product.

I bought a Simplicity Shugborough greenhouse from Andy at GreenhousesRus last month. I am delighted with it and the service I received. Yes it took longer to arrive than originally stated but that was due to a delay by the glass manufacturer; and no, Andy doesn’t always answer the phone. But this is a small family business seeing an unprecedented demand for greenhouses, not a massive online store. I was given excellent advice when I first called to ask about a greenhouse, and because of that I now have the perfect one for my needs. Andy’s son Sam delivered the greenhouse and installed it even though I live in Scotland. Sam was absolutely brilliant, he put the greenhouse up quickly, professionally and without any mess or fuss whilst observing social distancing as I was shielding - I cant fault him or the job he did in any way. I didn’t pay for the greenhouse until the day it was delivered. So for anyone reading these reviews and thinking this is some sort of dodgy company out to take your money and not deliver the goods - it really isn’t. It’s a small business doing its very best in difficult times. I now have a great greenhouse, professionally installed and at a good price. All by really knowledgeable genuinely nice people. I wouldn’t hesitate to recommend them.

Absolutely shambolic. Do not deal with this company.

Unfortunately like all the other reviews we have had shocking service from this company! Ordered a greenhouse on 12th April 2020 with the order stating it would take 6-8 weeks for delivery. On 17th April we were told that transport would be in touch regarding delivery. That was the last time we heard from the company! No contact from the transport company, no contact from GreenhousesRus explaining why there was a delay. No answer when we attempted to call the company, simply an answer machine message saying you couldn’t leave a voicemail but they answered all their emails daily! Tried to email multiple times, no reply! Attempted to contact the mobile number provided but “voicemail full” and no answer!! We have never received our greenhouse or any correspondence from GreenhousesRus! I will certainly never recommend this company to anyone! Absolutely shocking customer service. Avoid at all costs!!!!

DO NOT buy anything from these people. They take your money and do not send you the items.