GreenhousesRus Reviews 

This is simply a poor poor excuse for a company, although we eventually got our greenhouse it was 3 months late after asking and asking and asking. Poor to no communication from owners and when you do get through they’re quite unhelpful especially the man. They never reply to emails either.
When our greenhouse did arrive there were broken panes of glass - we had to source our own replacements !!
We were also supposed to receive an automatic window opener - that has never appeared even after being promised it twice - I gave up.
Won’t be using them again !!!

We placed an order on 29th May with the website stating delivery within 28 days. Nearly 8 weeks later, with no communication that wasn't prompted by my chasing, the order was cancelled by Andy. At no point did we receive an explanation as to the delays or an estimated arrival time, if there ever was going to be one.
I decided to highlight the apparent lack of customer service noted in other reviews here to the company. I received an abrupt response denying their bad customer service but still giving no explanation or apology. Overall a very disappointing and time wasting experience.

It seems to enable to write a review you have to give them a star, personally they don't deserve this accolade. I have to agree with the majority of reviewers on here customer service is non-existent, phone calls and emails not answered. I ordered a 8x5' greenhouse on 19th April after talking to the distribution manager and was promised a 3 week delivery date. I spoke to him again in May and was told to contact him after the bank holiday, at that point he told me there was a little delay and would contact me by phone when the delivery would be made. That was the last communication I had with the company, it is now 14th July. This order is actually holding up a building project of a house extension, so I am less than impressed with their so called service.
It seems to me that reviewers that responded in a positive experience had their orders delivered and erected, mine was to be a DIY project.
Conclusion steer clear of this company.

I have to agree with the other poor reviews here. No customer service and no communication. I ordered staging in March and still haven't received. They do not reply to emails or provide accurate information. I have requested a refund, this has not been done. Terrible all round.

This is the first time I have felt it necessary to write a bad review for any supplier! I understand with the current Covid 19 situation, that deliveries can be delayed, but total lack of customer care is inexcusable. I ordered some greenhouse staging on 23 April and it arrived 24th June. I was not kept informed of the delay despite a number of emails and phone calls - the emails were not responded to without reminders. In fact, they were not honest when I did get a response. I received an email dated 9th June stating "This will despatched tomorrow". Nothing arrived! I emailed 22nd June and received an email on 23rd June "We will be despatching this order today, to be with you in the next couple of days." Goods did arrive on 24th June. If you do order from them, expect nothing in return!

Unfortunately I can only echo other comments regarding customer service, to be fair my greenhouse arrived more or less on time however that was 4 weeks ago and the staging i paid for at the same time still hasn't arrived.....with no confirmed date as to when or if I will receive it.

Some of the reviews have been very critical, my experience was very positive throughout. I was after a new greenhouse and made contact with a number of companies for advice. Andy at GreenhousesRus was by far the most helpful he knew his product steered me in the right direction for type, size and budget. The final result was a first class product delivered on the planned day, the delivery driver Sam was so helpful and accommodating gave advice on erection with nothing to much trouble. My Simplicity greenhouse is now up and running and is way above our expectations.

I don't like leaving bad reviews. I understand the current situation can impact on delivery times etc but it should not impact on customer service. I ordered a green house on 20th April 2020. Before placing the order, I contacted the company to ask what delivery times were in the current situation and was told 4-6 weeks. Its almost 7 weeks now and I've heard nothing. I've emailed three times and called twice to leave messages. I have had no contact at all. I fully acknowledge difficulties during the Covid-19 outbreak, but would expect top notch customer services as most people are currently working from home with more time to respond to emails etc. Not sure where to go from here...

My experience with this company was a good one. This was my first greenhouse and I was given good and sound advice about the product which best suited my requirements and budget during my initial enquiries and I went with that advice. The installer was a young man called Sam. Despite a long journey from Nottingham to the Northamptonshire boarder he arrived early and was on time. This young man was polite, well mannered, unassuming and obliging and he and his mate worked very hard all day in very hot conditions to erect the greenhouse. He obviously knew what he was about and he and his colleague's efforts confirmed my right decision not to attempt to install the greenhouse by myself. Sam was a great ambassador for his father's company and although he only installed it yesterday (02/06/20) I am very satisfied with my greenhouse and Sam said that it should outlast me.

Do not buy from this company, ordered a greenhouse 6 weeks ago, never reply to emails, absolutely crap customer service.

Didn't receive a green house.

Ordered my greenhouse on 6th April, and had it confirmed that if ordered straight away it would still be a 4 week delivery. Money taken from bank immediately and no further communication to date, emails and phone calls remain unanswered. I appreciate the present situation can delay delivery but this does not excuse bad customer service.

OMG I wish I’d seen these reviews before I ordered my staging. Still no sign and I ordered 17th April. Can’t get through on the phone. About to try email but judging from these reviews that might be a waste of time. Never again!

I have to disagree with other reviewers who perhaps could be kinder to a small family business trying to remain operational through challenging times. Ordered a Simplicity 6 x 8 greenhouse with staging, water butts, guttering and auto opener mid April, had friendly and prompt communication with Mandy who was very knowledgeable on the product for a first time greenhouse purchaser like myself. I did ring for an update on installation and delivery date but was aware I needed to be patient due to the current situation. Andy rang me with an update and kept me informed on when to expect the greenhouse. Payment was not taken until greenhouse installation itself. Delivered to Bath with social distancing on Friday 22nd May and installed the same day by Sam. Sam went over and above to ensure my base I had prepared was perfect and was friendly, super tidy and professional. All installed with social distancing. Very impressed with the service and the greenhouse which looks fantastic and has already stood up to gale force winds without any issues. Thrilled with my new greenhouse and can’t wait to start growing. Thank-you, would definitely recommend if you want a professional friendly service.

Placed an order for some greenhouse staging on 18th April. Received an automated acknowledgement and then - silence.

Called the following week and left two messages without reply. Managed to get hold of someone at GRU on the third attempt and was told that this would be fulfilled 'probably in the next week'

Called again the following week having again heard nothing and was again told the order would be fulfilled the following week.

Two weeks later and again, no communication and no staging. Order cancelled today.

Do not use this business.

I’m afraid that I had the same experience as another customer - ordered and paid for greenhouse shelving and six weeks later still no sign of it. I know things are difficult at the moment, but poor communication and lack of information is really not very helpful!

However, refund was processed quickly (once I requested it).

Such a shame - the shelving looked good!

DO NOT use this company, tried to purchase some greenhouse staging recently ( you would think a simple transaction) have taken monies immediately through PayPal . Nothing on their site suggesting any delays because of covid.Weeks later no staging and no correspondence from them. Have tried to email them mostly no response,have given them lots of opportunity to converse with me but they do not want too.Have now had to ask PayPal to intervene to have monies returned. Do yourself a favour DO NOT use this company, they do not care about the customer or obviously their reputation, mad of them for an Internet company

I had an 8 x6 delivered and erected yesterday by this company.
Very nice young man put it up in very cold weather arrived at 9 am
finished at 2pm . Rubbish bagged and left no mess. So far do good.
Wouldn't hesitate to recommend. Anyone is welcome to come and view mine. Green finish ........love it.

I ordered my 6x8 Hercules Trafalgar from this company and I was not disappointed! Prompt delivery, friendly and professional service. I am very happy with my greenhouse and would recommend to anyone interested in their products, thank you!

I have given 2* because the delivery was quick. On service I would give minus 5*. If you decide to order from this company I suggest that you use a Credit Card, then at least you stand some chance of getting your money back.
I ordered a Simplicity Sandon 2ft x 4ft, Greenhouse which was delivered within a few days.
On erection we found that the 'Anchor' pack which we had ordered and paid for was missing. I rang the mobile number, which was answered but as the man was out he asked me to email and he would get them sent out in the post. This I did to the email address on the invoice. One week later still had not heard anything so rang again, this time I was told I had used the wrong email address, so I sent email to the info@greenhousesrus address. Nothing. Since then I have been texting; emailing and ringing daily. All to no avail. I am now having to contacting my Credit Card company for a refund.

Someone had better speak up for GreenhousesRus. Mine was delivered and erected on time without any fuss at all. I don't like giving five stars but this experience certainly earned it. Frank Barnes