Yep these guys are the business . Great advice , great service and great product from enquiry to delivery every thing was spot on ! 😁👍. The delivery wasn’t the easiest for them as we live at th... See more
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Very happy with the TimberTech Sea Salt Grey Easyclean edge purchase. Good quality decking - looks great, is sturdy (performed well in the heat wave) and fastenings are good. Good services from Greens... See more
Ordered easy clean future deck silver birch capped composite decking after seeing how good my parents looked. So pleased with it, it looks amazing. Delivery was quick baring in mind Covid. Would recom... See more
Great customer service, kept us informed through out the ordering process, even though our requirements changed (product and amounts) and provided accurate delivery information. Product itself... See more
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Company details
Written by the company
Greensquares is the leading authority on low-maintenance outdoor living. Our range of high-quality products - including composite decking, porcelain paving, and contemporary garden rooms - will help you to get more from your garden.
Contact info
4 Hadfield Court, Hadfield Road , CF11 8AQ, Cardiff, United Kingdom
- 029 2080 3756
- info@greensquares.co.uk
- www.greensquares.co.uk
4.4
Excellent
220 reviews
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Product excellent, Sales Team great… After Sales absolutely awful!
I ordered £2500 worth of Timbertech decking and fixings. Sales Team were great, very knowledgable and quick to respond to my queries and provide advice.
Sadly, some of the order arrived damaged (not the end of the world as these things happen). Despite notifying the company on the day of delivery, further emails to customer support went ignored and it eventually took 2 months to receive a replacement. When fitting, I notified that some of the boards were wider than others. I notified the company who acknowledged my email, promising they would look into the matter ASAP. I haven’t heard back in over 10 days and my chase up email ignored. The Sales Team are very good but unfortunately the company is let down by a poor customer support team and after sales service. This has tainted my overall customer experience otherwise it would be a 5/5 review.
This is a real shame as the product is excellent quality and looks great. I have held off leaving a review hoping the issue would be resolved but sadly this is the case.
June 11, 2024
Unprompted review
Reply from Greensquares
Hi Joe.
Thank you for your feedback. We're delighted to hear that you found our sales team knowledgeable and responsive, and that you're pleased with the quality of our product. However, we sincerely apologise for the issues you've faced with damaged items and the delay in receiving replacements. Your experience with our customer support team is not reflective of our standards, and we are taking immediate steps to address these concerns. Please contact us directly so we can resolve this matter promptly. Thank you for bringing this to our attention and for your patience.
Kind Regards,
The Greensquares Team.
Brilliant company!!
I cannot recommend Ruslan and Greensquares enough. From start to finish Ruslan provided me with all the info I needed. I visited his premises to look at the composite decking that I eventually purchased. There was no hard sell with Ruslan, just professional advice given in a very courteous manner. I have recommend him to family and friends and the end result of my project was simply brilliant. The product I purchased was Aged Oak/ weather deck. You don't have to look any further for fantastic, prompt customer service... If I could more than 15 stars I would.. Thank you.
April 30, 2024
Unprompted review
Reply from Greensquares
Hi Jeanette.
Thank you for your positive feedback. We're delighted to hear that Ruslan was fantastic as always. We're also very glad to hear that the end result of your composite decking project was brilliant. Thank you for choosing Greensquares!
Kind Regards,
The Greensquares Team.
Great service!
We ordered a Timbertech balcony system and Melissa helped us through the whole process and was excellent and went above and beyond the level of service expected (and have experienced elsewhere during our house build). I would certainly use them again.
March 6, 2024
Unprompted review
Reply from Greensquares
Hi Glen.
Thank you for your positive feedback. We're thrilled to hear that Melissa was excellent as always and went above and beyond for you. We're also very glad to hear that you would use us again. We look forward to serving you again in the future. Thank you for choosing Greensquares!
Kind Regards,
The Greensquares Team.
Exceptional support from Melissa Roberts
Excellent support though out the ordering process
Installation advice and support
Constant feed back
March 28, 2024
Reply from Greensquares
Hi Howellfabrications.
Thank you for your positive feedback. We're delighted to hear that your advice and support from Melissa was excellent as always. Thank you for choosing DeckPlus!
Kind Regards,
The DeckPlus Team.
Reply from Greensquares
Hi Warren.
Thank you for your positive feedback. We're very pleased to hear that our customer service was excellent for you. Thank you for choosing DeckPlus!
Kind Regards,
The DeckPlus Team.
Reception we received in store was very…
Reception we received in store was very friendly and informative. No pressure whatsoever. Great choice to choose from and fantastic prices. Ordering was easy plus we were kept informed of when the delivery would be made and what time it would be there. Definitely recommend
November 18, 2023
Unprompted review
Reply from Greensquares
Hi Fernley.
Thank you for your positive feedback. We're delighted to hear that you received a friendly and informative service from us. We're also glad to hear you enjoyed the choice of our products and our prices. Thank you for choosing Greensquares!
Kind Regards,
The Greensquares Team.
The sales executive Russ was…
The sales executive Russ was exceptionally professional and helpful at all times. He was also extremely efficient and polite. A joy to do business with.
February 21, 2024
Reply from Greensquares
Hi Gillian.
Thank you for your positive feedback. We're delighted to hear that Rus was fantastic as always. Thank you for choosing DeckPlus!
Kind Regards,
The DeckPlus Team.
Friendly staff and very efficient.
Friendly staff and very efficient.. competitive prices also. Will continue to use them as much as possible. Gav
February 15, 2024
Unprompted review
Reply from Greensquares
Hi Gavin.
Thank you for your positive feedback. We're pleased to hear that our staff have been friendly and efficient as always. We're also very glad to hear that you're happy with our competitive prices and will continue to work with us. Thank you for choosing Greensquares!
Kind Regards,
The Greensquares Team.
Timbertech Driftwood composite deck…
Timbertech Driftwood composite deck boards were great to work with, fantastic quality giving our customer a quality finished product with a long warranty!
Will use again for sure, Greensquares great as usual!!!
February 16, 2024
Unprompted review
Reply from Greensquares
Hi MPA Property Maintenance.
Thank you for your positive feedback. We're delighted to hear that you are happy with our deck boards and that our service was great as usual. Thank you for choosing Greensquares!
Kind Regards,
The Greensquares Team.
Communication was excellent and all…
Communication was excellent and all team members very helpful
February 8, 2024
Reply from Greensquares
Hi Chris.
Thank you for your positive feedback. We're delighted to hear that our communication was excellent and that all our team members were helpful as always. Thank you for choosing DeckPlus!
Kind Regards,
The DeckPlus Team.
An amazing company
An amazing company to use for your garden. There knowledge and understanding for your requirement are exactly what you need when creating a project.
February 22, 2024
Unprompted review
Reply from Greensquares
Hi Louis.
Thank you for your positive feedback. We're pleased to hear that you are satisfied with our knowledge and understanding. Thank you for choosing Greensquares!
Kind Regards,
The Greensquares Team.
Working with Greensquares was a…
Working with Greensquares was a fantastic experience. Their use of quality materials resulted in a stunning final product that exceeded my expectations. The team was professional, responsive, and a pleasure to work with. Highly recommended!
February 20, 2024
Unprompted review
Reply from Greensquares
Hi Krasimir.
Thank you for your positive feedback. We're thrilled to hear that working with us has been a fantastic experience for you. We're also very glad to hear you're happy with our products, professionalism and service. Thank you for choosing Greensquares!
Kind Regards,
The Greensquares Team.
I use Greensquares for all of my…
I use Greensquares for all of my porcelain tiles.
Top quality products and brilliant speedy service.
Highly recommend
February 8, 2024
Unprompted review
Reply from Greensquares
Hi Sam.
Thank you for your positive feedback. We're delighted to hear that you are happy with the quality of our products and our speedy service. Thank you for choosing Greensquares!
Kind Regards,
The Greensquares Team.
Great Company
We have worked with green square a few years now.
The prduct ios good and the service is brilliant
February 19, 2024
Unprompted review
Reply from Greensquares
Hi Richard.
Thank you for your positive feedback. We're pleased to hear that you have been happy with our products and service for the few years we've worked together. Thank you for choosing Greensquares!
Kind Regards,
The Greensquares Team.
iGarden Vision have been purchasing…
iGarden Vision have been purchasing and installing porcelain tiles from GreenSquares for the past 5 years, and our experience has been excellent.
February 16, 2024
Unprompted review
Reply from Greensquares
Hi iGarden Vision.
Thank you for your positive feedback. We're pleased to hear that your experience with us over the past 5 years has always been excellent. Thank you for choosing Greensquares!
Kind Regards,
The Greensquares Team.
Greensquares are a great company.
We have worked with Greensquares for a while now. We are really happy with their products and their service. They have been quick to respond and bend over backwards to to rush orders through when necessary.
February 14, 2024
Unprompted review
Reply from Greensquares
Hi Alistair.
Thank you for your positive feedback. We're delighted to hear that you are very satisfied with our products, our service and our urgency when required. Thank you for choosing Greensquares!
Kind Regards,
The Greensquares Team.
Excellent service as ever
Excellent service as ever from the team. Excellent product, love using the WeatherDek boards and our clients love the finish. Always looked after by the team and their customer service is second to non.
January 7, 2024
Unprompted review
Reply from Greensquares
Hi Damien.
Thank you for your positive feedback. We're pleased to hear that our service was excellent as always for you and that your clients love our WeatherDek boards. Thank you for choosing DeckPlus!
Kind Regards,
The DeckPlus Team.
Poor experience - twice!
I am losing patience with this business. Had a poor experience when ordering my veranda, and they even installed the wrong glass. We were asked to remove our review and promised a better experience when ordering a blind for the veranda. Once again let down. I really would not recommend this company. They have taken my money but not provided the goods yet!
November 14, 2023
Unprompted review
Reply from Greensquares
Hi Umeet,
Thank you for your feedback. We want to start by extending our sincerest apologies for the unsatisfactory experience you had with our company. We genuinely value your feedback and understand your frustration with the entire process, which clearly did not meet your expectations or our standards of service.
We apologise for the incorrect installation of the glass. We acknowledge that this was an error on our part, and we are diligently working to implement measures that will prevent such mistakes in the future.
Regarding the installation of your awning, we would like to assure you that we are exerting our utmost efforts. We have consistently communicated updates on the expected delivery of the awning from our supplier. Unfortunately, we are unable to expedite the reception of the awning beyond the established timeline set by the supplier.
Now that the awning is in our possession, we have prioritised scheduling an installation date with you to address the matter promptly and efficiently. We are committed to resolving any previous issues, and we are pleased to confirm that the installation is scheduled for November 29th.
Kind Regards,
The Greensquares/SunSpaces Team
Reply from Greensquares
Hi Andrew.
Thank you for your positive feedback. We're delighted to hear that our service was excellent for you. Thank you for choosing DeckPlus!
Kind Regards,
The DeckPlus Team.
First class experience !
Having researched a number of providers of composite decking I decided to go with Greensquare products based largely on their positive reviews and I wasn’t disappointed. The whole experience was flawless from placing the order to the delivery. Melissa and Ruslan were very helpful and knowledgeable and following their advice, I decided on the Deckplus Reversadeck Deckboard Slate Grey/Silver. All I had to do was to provide them with the measurements and they did the rest including working out what fixings I needed. I’m really pleased with the final outcome and would have no hesitation in using them again or recommending them.
July 3, 2023
Reply from Greensquares
Hi Jason.
Thank you for your positive feedback. We're thrilled to hear that you had a first class experience with us and that Melissa and Rus were helpful as always. It would be our pleasure to assist you again in the future. Thank you for choosing DeckPlus!
Kind Regards,
The DeckPlus Team.
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