Great company, items delivered quickly considering the timescale offered by alternative suppliers, great prices and the customer service is second to none. Great advice offered and fast responses to a... See more
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Excellent product. Helpful advice on phone. Couldnt believe i could install 32sq m outdoors on hardcore and pedestals...no cement needed. Did it all myself, but had to buy £300 water cooled circu... See more
Company replied
Recently bought their Timbertech premium composite and I love it! Dealt with Ben who was extremely helpful. He looked after me and assisted with every step of the way. I was looking to combine my deck... See more
We have recently completed a project to build a new extension and completely revamp our patio areas. The Porcelain paving slabs we received from Prima Porcelain were top quality and supplied at a grea... See more
Company replied
Company details
Information provided by various external sources
PrimaPorcelain is a UK-based company specialising in high-quality porcelain tiles and paving slabs. We provide tiling / paving solutions for both indoor and outdoor spaces, and all of our products are easy to clean with virtually no maintenance required.
Contact info
4 Hadfield Court, Hadfield Road, CF11 8AQ, Cardiff, United Kingdom
- 029 2080 3756
- info@primaporcelain.co.uk
- www.primaporcelain.co.uk
4.5
Excellent
198 reviews
Asks customers to review
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Hasn’t replied to negative reviews
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Great company
Great company, items delivered quickly considering the timescale offered by alternative suppliers, great prices and the customer service is second to none. Great advice offered and fast responses to any queries. Would be 100% happy to buy from PrimaPorcelain again!!
March 19, 2025
Fabulous quality
Fabulous quality, very competitive price and excellent customer service.
Highly recommended.
August 19, 2025
Wow!!!
Wow! It’s always a worry when you get a product from the internet that you do not see in person but we are so impressed with the price, quality, shade and delivery! Highly recommend this company! 10/10
August 13, 2025
Excellent service.
Excellent service and all my queries were answered by the sales team instantly.
August 7, 2025
Sample different to tile
Based on a sample I was sent I ordered a set of tiles for my garden however what I received was completely different. They were a completely different texture and looked very distressed. I have now escalated this matter.
July 22, 2025
Richard and Angela Payne
Great customer service, product came well packed, and looks great in now in our garden. 👍
June 7, 2025
Good quality product good price and delivered…
Good product good price and delivered well packaged on time
June 7, 2025
The salesperson new exactly what I…
The salesperson new exactly what I needed and responded with a quote within the hour. The company's CRM system is very good, and they had my details from a previous order from more than 3 years before, which meant they knew what products I had previously ordered.
May 29, 2025
Unfortunately we didn't receive until…
Unfortunately we didn't receive until Wednesday when was told for monday lost alot of money because of it
May 12, 2025
Great service…
I have used primaporcelain previously for tiles for my garden and chose to use them again as I can’t fault there service they provide. Would highly recommend as always easy to deal with and if you have any issues they are very quick at responding and sorting it out for you.
April 7, 2025
Porcelain patio tiles
Ordered Limestone Champagne porcelain tiles for our patio. Really pleased with the quality which has given a modern look to our garden. Also good value having checked other companies for similar products online. Would highly recommend
March 28, 2025
The PrimaPorcelain products were of…
The PrimaPorcelain products were of good quality and reasonably priced. Customer service was helpful, offering samples to guide our choice. Delivery was prompt, but the need for additional tools and effort for installation was a bit unexpected. Overall, a decent experience, though a few aspects could have been smoother.
March 4, 2025
Unprompted review
Good product at a decent price…
Good product at a decent price salesperson was very helpful l bought 6 pallets of tiles unfortunately 3 pallets were broken making delivery harder and resulted in 4 broken tiles
March 17, 2025
Tiles I received where nothing like the…
Tiles I received where nothing like the sample and they refused to pay the return shipping even though they where wrong colour and I the pictures to prove it.
March 6, 2025
SO EASY TO WORK WITH.
SO EASY TO WORK WITH......NOT BIN OPENED UP YET BUT LOOKS LIKE ITS ALL WELL PACKAGED AND PROTECTED......CANT WATE TO SEE IT ALL PUT DOWN IN MY GARDEN.......ALSO A SHOUT OUT TO THE DELIVERY DRIVER WHO PUT THE PALETS WHERE HE OR SHE WAS ASKED......JUST WISH I HAD MORE GARDENS SO I COULD ORDER MORE FROM YOU.........THANK YOU,,,,,,,KEN
February 6, 2025
Highly Recommended
Excellent advice by Melissa with the order. Excellent delivery and product.
February 12, 2025
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