GrindReviews 

12,948
TrustScore 4 out of 5

4.1

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 1,567 reviews, reviewers had a great experience with this company. Customers consistently praise the quality of the products, particularly the coffee, highlighting its amazing taste and variety. Many appreciate the prompt delivery service and the excellent packaging that ensures items arrive in perfect condition. The customer service is frequently described as fantastic, with staff being helpful, responsive, and passionate about their offerings. However, some customers experienced issues with delivery times, noting delays or problems with the delivery carrier. A few reviewers also reported problems with certain products, such as coffee pods not working correctly in machines or machines breaking down. There were also occasional mentions of dissatisfaction with specific coffee flavors or the policy regarding free promotional items.

What people talk about most

Product

People report positive experiences with the product, often praising the coffee's amazing taste, quality, and... See more

Quality

Clients share positive opinions on quality, with many reviewers consistently praising the amazing taste and... See more

Delivery service

Users describe positive interactions with delivery service, frequently praising its speed and efficiency,... See more

Order

Customers had ambiguous experiences with order, with many praising the ease and efficiency of placing orders... See more

Customer service

Reviewers highlight positive aspects of customer service, with many praising the team for being responsive,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Great products, well packaged. I will enjoy tasting the flavour. Slightly soured by Royal Mails tardy delivery. They missed the 48 hour delivery, by 48 hours! Even though it had arrived at the local... See more

Company replied

Rated 4 out of 5 stars

i ordered beans not powder so i emailed and they cancelled my order really fast allowing me to reorder powder, unfortunately the house blend just isn't strong enough for what we like. service was fa... See more

Company replied

Rated 5 out of 5 stars

I love Grind, their coffee is amazing & I also treated myself to the new Grind 2 Coffee Machine which looks the business in my kitchen!! 😍 I have a subscription with very quick + free, packaged well... See more

Rated 5 out of 5 stars

I’ve been a Grind customer for a long time now, and they never disappoint. I look forward to my monthly iced coffee + coffee bag subscription every single month—it's absolute perfection. What really m... See more


Company details

  1. Coffee Store
  2. Coffee Machine Supplier
  3. Coffee Roasters
  4. Coffee Shop
  5. Coffee Stand
  6. Coffee Wholesaler

Information provided by various external sources

Grind at Home is the retail extension of London cult coffee and restaurant brand, Grind. Bringing quality coffee products straight to your door in sustainable packaging.

Grind - Shoreditch, London

Written by the company

Grind at Home.
Bringing our quality coffee to your door in compostable Nespresso-compatible coffee pods. Everything from the box they come in, right down to the paper lids on each pod is fully-compostable and completely organic.
Letter-box friendly.
We're committed to creating less packaging and waste form our products, with letter-box friendly refills, you can keep your Grind pink tin and fill it up with Nespresso-compatible pods, whole bean or ground coffee refill packs.

Contact info

4.1

Great

TrustScore 4 out of 5

13K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.1

All reviews

(12,948)

1,461 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great customer care!

I had an issue with receiving the wrong delivery, but the customer service was excellent. They sorted everything out quickly and efficiently with no hassle. I really appreciated how responsive, helpful, and professional the team was throughout the process. Mistakes can happen, but it's how a company handles them that matters, and they did a fantastic job. Thank you for the great customer care—I wouldn't hesitate to order from you again!

May 31, 2026
Unprompted review
Rated 5 out of 5 stars

I love Grind!

I love Grind, their coffee is amazing & I also treated myself to the new Grind 2 Coffee Machine which looks the business in my kitchen!! 😍
I have a subscription with very quick + free, packaged well delivery which is really easy to set up & any queries just email & they get back to you promptly (even on a Sunday) !! You can tell the staff really care about customers & are passionate about the product they sell & rightly so! I’ve even converted my sister & my Mum to Grind & they now love it as well 😍

June 28, 2026
Rated 5 out of 5 stars

I’ve been a Grind customer for a long…

I’ve been a Grind customer for a long time now, and they never disappoint. I look forward to my monthly iced coffee + coffee bag subscription every single month—it's absolute perfection. What really made me a customer for life, though, was their recent honesty regarding price changes. It’s so rare for a company to be that transparent with their community, and I deeply appreciate it. Love everything about Grind!

May 22, 2026
Rated 5 out of 5 stars

Grind coffee is great

Grind coffee is great, we are a fan of the house blend. Always consistent quality and nice communications from Grind. This review it specifically focused on the online shop and coffee bean purchases

May 26, 2026
Rated 2 out of 5 stars

Food is great /shame about the service

Food is great .. sadly service not so much ..

June 3, 2026
Unprompted review
Grind logo

Reply from Grind

Hi Terry,

We're sorry to hear your experience didn't meet expectations. While we're pleased you enjoyed the food, the level of service you received certainly isn't what we aim to provide. Please get in touch with us at shop@grind.co.uk with a few more details, and we'd be happy to look into this for you.

Rated 3 out of 5 stars

Faulty Pods

This is the second time I have ordered Grind pods and again about 30% of the pods are faulty with little or no coffee produced. I first ordered in March 2025 and vowed not to get them again after many failures. I relented and ordered in June this year and again was disappointed. Definitely never again.

June 11, 2026
Unprompted review
Grind logo

Reply from Grind

Hi Richard,

We're so sorry to hear you've had this experience, especially after giving us another chance. This certainly isn't the quality we aim to deliver. We'd really appreciate the opportunity to investigate what's gone wrong and make this right. Please get in touch with us at shop@grind.co.uk with your order number and batch code and our team will be happy to help!

Rated 4 out of 5 stars

Recommended

Delivered quickly. Ordered the limited edition flavoured coffees and all are very nice. Free tin was a little dented :(

June 24, 2026
Rated 3 out of 5 stars

Decaf coffee pods (dark blend and…

Decaf coffee pods (dark blend and house) tasted great as a base for a decaf Americano, but the pods themselves frequently block and coffee doesn’t run through them, flooding the interior of the machine and writing off a pod. The leaked water is full of coffee grounds creating much more mess than an aluminium pod. Probably won’t reorder as it cuts across the convenience, which is the main attraction vs making decaf in my cafetiere.

June 16, 2026
Grind logo

Reply from Grind

Hi James,

We're sorry to hear you've experienced issues with the pods, although we're pleased you enjoyed the taste of the coffee. This isn't the experience we want for our customers, and we'd really like to look into what happened. Please get in touch with us at shop@grind.co.uk with your order number and batch code, and we'll be happy to investigate and help.

Rated 4 out of 5 stars

Honey nut pods disappointment

I wish I hadn't changed my caramel pods for honey nut pods. I dont like them at all :( maybe toffee nut would have worked better? They will now be wasted and i cant afford to pay for new ones , they are expensive as it is . Im disappointed , and may have to cancel my subscription now !

June 15, 2026

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look