Grindhouse Skateshop Reviews 35

I ordered 243mm FR Carbon Frames for my inline skates and they were
faulty. The front wheel was touching the top part of the frame and
could not spin freely. I assume when manufactured they drilled the axle
hole too high and did not test it. Grindhouse were fantastic to deal
with and contacted their supplier and provided me new frames which work
perfectly. 100% I would buy from them again in future!

Very professional skate shop, always on top. One of the best in Europe !

1st order went fine, but 2nd order for Seba CJ2 boot site was showing “available immediately”, so assumed they have it on stock, they informed me that it will take almost 2 weeks to get from distributor… then somehow they send me boot week after, but this time boot was delivered without liners… this could be Seba issue or their issue, but honestly all this experience is very frustrating and I would not recommend this shop to anyone… I can understand once there is issue or mistake, but twice it become issue…

UPDATE: they shipped me skate liner directly from supplier and fixed a problem. DHL delivered 2 days after reporting issue
Upgrading rating to 4.

Perfect company to buy ur skates at. They ship the very same day if you order before 12 o'clock. Excellent customer support, very fast in dealing with your issues. Highly recommended to everyone within the EU.

This place was awesome! I'm from the UK and was really wary of ordering but it was all fine. The customer service was amazing, I had an issue with one of the wheels was stuck on a frame, it was a manufacturing issue, not the stores but they initially reported the issue for me and eventually offered to replace them. By then I had bought specialist tools and managed to remove it but the axle was destroyed. They are currently sending me a replacement pack of axles and also gave me a partial refund for all the hassle. They were really nice and I would definitely use again!

I have been a loyal customer of this company for 4 years. Trust is hard to build but so easy to tear down.
I ordered a pair of Moxi Panther skates that were never delivered, though the tracking says they were. After sending an email, I received a silly response of 'we'll have Heiko look into it'. I have not heard a word from them since and I am sorely disappointed that a good customer relationship has been compromised by their lack of concern. I have exercised my right to a refund within 14 days of Internet purchase in writing so that I have written proof that they have ignored my inquiries. Sloppy. Very sloppy.

Great customer service
Ordered a frame from these guys but unfortunately the wheels needed are pretty hard to come by as I’m ordering from the uk, so I had to cancel my order. Communication was spot on responded to my email very quickly and processed the refund straight away.

I ordered some skates from them, which apparently were the last pair they had in my size. For some reason or another they had a surface level scratch, which did not impact functionality at all.
Before sending out the skates they called me to ask if I was okay with receiving the scratched pair and also gave me a discount on the skates, unasked for.
Great customer service, would recommend!

They were really helpful and fixed the one minor issue I had right away. They even went beyond what was necessary to address the minor issue with my order.

Great online store! Not just a silent order, but human communication and an individual approach to the buyer. Special respect to Heiko for patience and help in choosing equipment! Super cool! Thanks again!

I order a pair of triskate frames. I'm from Spain and I couldn't find them anywhere else. It just took a week until I could enjoy them. The shipment just costed 9€ covering the distance from Germany to Spain, what sounds really fair to me.

I ordered a pair of skates from the website and they immediately charged my bank card the full amount plus shipping. Then the next day they send an email which I will quote below.

"Thanks for your order on grindhouse.eu

When we were about to proceed with your order, we noticed this is your first
order with us. According to our TOB we would like to receive some kind of
payment verification in this case.

This verification is necessary to be sure you're the real owner of the card
you ordered with. In the past we have lost a lot of money by fake orders
that were placed with stolen credit card informations. With receiving
your verification we know your order is not a fraud and so we will
immediately
proceed with your order.

One way for verification could be to email us some visual identification
and proof that you are the rightful owner of the credit card you ordered
with.
For example a screenshot of your payment confirmation email or sms. Or a
photo
of your credit card. For your privat security you can make the first 8
digits of the
credit card number unrecognizable - then there is absolutely no risk of
data loss."

So, they charged my card and then said they could not proceed with the order unless I provide a picture of my bank card...

I would not recommend using this company to order from.

I was so happy when i found a pair of Fr1 80 Deluxe inlines. I'd been looking for ages. The price looked really good only a little extra for shipping and COD charge. What wasn't made CLEAR was that there was an extra 80.00 Pounds to pay in taxes. I paid the money just because i really wanted the skates but 80.00 is a lot of money and now i've discovered the skates are a little too big....... with such high taxes how will i be able to change size??

I orded a pair of expensive inline skates at grindhouse.eu

It is already around 7 days ago and still the inline skates are not sended. I tried to contact the webshop by phone but because of covid they don't answer you're calls.. I don't get it but oke...

So I sended them 3 emails already and still didn't answer me were my shipment is. I do have a DHL tracking but DHL tells me they don't have a package from grindhouse.eu

In my opinion, this is not the way to handle you're business. Covid is a hard time for everyone but if you have a webshop running you should do everything you can to help out you're customers and grindhouse.eu doesn't do this. They let you pay with you're order and then you can pray wen you get you're order.

It's not that I'm on the other side off the world to. Grindhouse.eu sits in Germany and I live in the Netherlands.

So for now I realy advise you to order somewhere else. And I keep praying that one day I'll get my order..

Kinds regards

Joost

I bought a pair of mid range skates skates through grindhouse.eu. Unfortunately the buckling system on the skates broke quite quickly, so I requested a return. The folks at grindhouse.eu kindly sent me some replacement parts which I fitted myself. Unfortunately the same issue occured. I asked to return the skates, however the staff refused and sent me more replacement parts. The same thing has happened again and now I just have a pair of defective skates that cost £300. I appreciate the staff are friendly but I can't oblige a company that won't refund defective products.

I'm based in the UK, I ordered usd skates on Friday and they were here on the Monday! Very happy with this company, would definitely recommend!!!

Heiko provided timely support and standard delivery took only 4 working days even during the quarantine lockdown

Excellent service, fast, professional and a fantastic product! 5 STARS from me, highly recommendable for everyone :-)

I get an aggressive skates in this shop online, the communication and the service was very excellent, also a very fast shipping.
I recommend this shop, I had a very good experience shopping

First time I bought here was I think 2009, and in the last 10 years their quality is still the same.
Amazing brands and price for a large amount of products for every skating type.

Amazing mention to Heiko and the customer support, I ordered a Razors aggressive skate, but they were too small for my feet, after I sent back, they provided me another Razors model that fit larger without any problem, fast and easy.

There are literally no cons with this shop! 10/10