We originally found Gripsure boards via their involvement with the Eden Project after a near miss incident, slipping on our old, wet and rotting decking. The hardwood boards that we bought several ye... See more
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Appalling service once ordered. Goods not fit for purpose & very poor quality, full of defects. One of the worst experiences from a supplier we've ever had in 42 years of business! Once order was p... See more
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A pleasure to do business with. After a phone call to a knowledgable female advisor I visited the depot in Higher Bugle and was shown samples and shown appropriate flooring for my task by a helpful... See more
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I maintain 150 holiday rental properties in the Cotswold water parks. After fitting Gripsure decking to my new build in Worcestershire and being delighted with it this is my number 1 choice when repl... See more
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Company details
- Manufacturer
- Building Materials Supplier
- Home Improvement Store
- Landscaping Supply Store
- Wood and Laminate Flooring Supplier
- Wood Supplier
Written by the company
With the widest range of non-slip decking available in Europe, we have products for each unique outdoor project. All our timber is hand-picked for quality, and each board individually made by our own skilled craftsmen in Cornwall. Unlike other decking, you can use Gripsure all year round. Safe underfoot, and with the natural beauty of timber, create your perfect outdoor space with Gripsure.
Contact info
Unit D2 (23) Rockhill Business Park, Higher Bugle, PL26 8RA, St Austell, United Kingdom
- 01726 844616
- info@gripsure.co.uk
- www.gripsure.co.uk
3.8
Great
100 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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See how their reviews and ratings are sourced, scored, and moderated.
Very satisfied with the product and…
Very satisfied with the product and communication and helpfulness
July 20, 2022
Reply from Gripsure UK
Hi Anthony,
Thank you very much for your review. I'm pleased to hear you are very happy with the quality of the product and service you've received.
I hope you enjoy your new decking.
Many thanks,
Gemma
Materials delivered on the specified…
Materials delivered on the specified date, 5 boards were damaged by courier but were replaced without fuss.
Excellent service thank you.
May 20, 2022
Reply from Gripsure UK
Thank you very much for your review Lynn and I'm very pleased to hear you are happy with the service you received.
Kind regards,
Gemma
Reply from Gripsure UK
Hi David,
Thank you very much for your review. I'm pleased to hear you've been happy with the service you've received from us.
Many thanks,
Gemma
Helpful staff from initial enquiry…
Helpful staff from initial enquiry through to completion, great product and a happy customer!
March 23, 2022
Reply from Gripsure UK
Hi Hamish,
I'm very pleased to hear you've been happy with the product and service that you've received and I hope we can look forward to seeing you again in the future.
Many thanks,
Gemma
Excellent company to deal with
February 17, 2022
Unprompted review
Reply from Gripsure UK
Hi James,
Thank you very much for the 5 star review and I'm pleased to hear you had a great experience with us!
Thanks,
Gemma
Easy to order
Easy to order. Quick to deliver. The 1.2m ‘Premier’ Gripsure offcuts were fairly priced and just what I needed for completing a safe walk way over a ditch to a Devon bank.
February 10, 2022
I ordered Gripsure decking for my patio…
I ordered Gripsure decking for my patio it came on time after putting it down I was not happy with 2 boards, I contacted Gripsure and sent them a photo of said boards they were very helpful and 2 new boards came the next day. I cannot praise the company enough excellent service and a 10 year warranty .
William Loaring
January 19, 2022
Unprompted review
Reply from Gripsure UK
Hi William,
I'm very pleased to hear you're happy with your new decking boards and have found it easy and helpful to communicate with our team throughout the process of your order. I hope you enjoy your boards for many years to come!
Kind regards,
Gemma
Helpful sales staff
The sales staff were very helpful and contacted me to ensure I was kept up to date with delivery. The classic boards are excellent, cut easily with a diamond tipped blade and went down a treat.
November 3, 2021
Reply from Gripsure UK
Hi Ian,
We really appreciate you taking the time to leave us a review and are so glad to hear that you've been happy with our service and boards. We hope you enjoy your new decking for many years to come!
All the best,
Gemma
The staff were awesome and product even…
The staff were awesome and product even better. Getting the product delivered was another story. 1 and half days late and the most rude driver ever. Product was a bit bowed which was hard to lay
October 21, 2021
Unprompted review
Reply from Gripsure UK
Hello Max,
Thank you for your review.
Firstly, I’m really pleased to hear that you had a great experience with our staff and are happy with our product. I’m very sorry, however, for the experience you had with your delivery. I believe my colleague has spoken with you and explained that we use external hauliers, which takes everything out of our control once it has left our offices. Despite trying out best to work with the haulier to rectify the situation, and get this to you as soon as possible, we understand how this impacted you and have already refunded part of your delivery as a gesture of good will.
Please accept our apologies and we hope we get the opportunity to work with you again in the future.
Kind regards,
Gemma
Reply from Gripsure UK
Hi Marcus,
Thank you very much for taking the time to leave us a review and I'm pleased to hear you're happy with our non-slip deck boards.
Take care,
Gemma
A quick response to our enquiry and…
A quick response to our enquiry and ease of placing an order with afterwards. Great company to deal with.
October 5, 2021
Reply from Gripsure UK
Hello,
Thank you very much for leaving us a review. I'm pleased to hear your experience with us was quick and easy and I hope you enjoy your new decking.
Many thanks,
Gemma
Excellent Product
Excellent Product. Great Service.
I wanted to replace decking at my parents home, as they were slipping on the old decking when it was damp. The Gripsure product was of a high quality, delivered quickly, and when installed certainly gave my parents a safer area to walk on.
September 28, 2021
Reply from Gripsure UK
Hello,
Thank you for taking the time to leave us a review. I'm pleased to hear you've had a positive experience with us and I'm delighted that we've been able to help your parents enjoy their outdoors more safely.
Take care,
Gemma
I have been trying to cut gripsure…
I have been trying to cut gripsure decking
With a angle grinder and a chop saw
Not a good enough finish so I rang gripsure and thay recommended there blade. I bought one I had it the next day for the job I was doing. great service and product
Don't mess about trying to cut the decking eney other way just get a blade. Thay cost a lot but if you are needing to cut a lot it's the only way to go
August 30, 2021
Reply from Gripsure UK
Hi Brian,
The non-slip inserts on our deck boards are certainly made of tough stuff! If you have a lot of decking to cut, using a blade is definitely the quickest and easiest option so I hope this helped you complete your job. If you have any pictures of the finished deck I'd love to see them - you can email them to gemma@gripsure.co.uk.
Thank you for taking the time to review Gripsure.
Take care,
Gemma
Great service and quality decking
Great service and quality decking. Came on time specified. Be aware to have someone there to help unload as drivers are sometimes not that enthusiastic or get paid for any strenuous activities. Plus drivers are not part of gripsure.
August 27, 2021
Reply from Gripsure UK
Hi Charles,
Thank you for your positive review - I'm very pleased to hear you're happy with your deck boards, as well as the service you received.
You're right, we use external hauliers to deliver our decking so the staff that turn up at your doorstep are not from Gripsure and therefore not required to assist with any unloading. I'm glad to hear they got to you on time and hope you are already enjoying your new decking!
Many thanks,
Gemma
Great customer service and great…
Great customer service and great quality goods delivered on time.
August 17, 2021
Reply from Gripsure UK
Hi Tony,
Thank you for your kind review and I'm pleased to hear we hit the mark in all areas! I hope you enjoy your new deck.
Many thanks,
Gemma
A satisfied customer despite a problem with delivery!
The Gripsure website is easy to follow and informative, ordering is simple and straightforward. I was able to choose a delivery date and was contacted a couple of days beforehand to confirm. Unfortunately my order did not arrive!
I contacted Gripsure on the next working day and they followed this up with their haulier and kept me informed of progress. The haulier had trouble locating the pallet so Gripsure arranged for a new delivery to be sent out, which I received the next day.Obviously you don't want a delivery problem but Gripsure dealt with this promptly always making sure I was informed.
August 9, 2021
Reply from Gripsure UK
Hi Peter,
We were so disappointed to hear about your missing delivery but delighted we could resolve the issue for you. Thank you for bearing with us and we hope you enjoy your new decking!
Take care,
Gemma
Excellent customer service and product
Fantastic customer service and excellent product. Will definitely be using GripSure again for our next decking project.
August 5, 2021
Reply from Gripsure UK
Hi Kate,
Thank you for your review and I'm thrilled to hear you'd choose to use us again for your next decking project.
Take care,
Gemma
Placed an order
Placed an order, they asked for pics of what I had to make sure it was a good match, especially as there are so many options. The parts were sent but unfortunately the courier lost the package.....still now they have not found it. At the cost of Gripsure UK, they sent another package, with a different courier straight away. Amazing service and a very friendly company, 100% recommend
August 3, 2021
Reply from Gripsure UK
Hello,
We were so disappointed to hear about the missing package but delighted we could resolve the issue for you. Thank you for bearing with us and we hope you enjoy your new decking!
All the best,
Gemma
Anti slip decking.
A very helpful, friendly and efficient company the delivery of decking was even a day earlier than arranged.
The customer was pleased with the quality.
Thankyou W. Mitchell
J. A. Hart and Sons
August 2, 2021
Reply from Gripsure UK
Hello,
Thank you for taking the time to leave us a review. I'm pleased to hear you had a good experience with us and that your client was happy with the quality of the decking. I hope you'll consider us again for future projects.
Best wishes,
Gemma
Can't fault them
Can't fault them. Easy to order, picked my own delivery day. They rang to confirm delivery, which turned up just as promised. All in all a very satisfactory transaction.
July 27, 2021
Reply from Gripsure UK
Hi Bob,
I appreciate you taking the time to leave us a review and am really pleased to hear you found your experience with us a good one. I hope you enjoy your new decking!
Kind regards,
Gemma
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