Darlaston Builder's Merchants Ltd Reviews 87

Great service

Best builders merchants best prices and great customer service at meadway thanks to fahim and malcom

Best company going reasonable price top lad faheem at meadway provides best service

Great new facilities. Efficient service.
Good prices. Easy process

Order gravel to be delivered. Delivery window is 7.30- 5pm. Called at 4.45 to find out where my order was, was told they would find out and call me back before they closed. I had no call back. Order turned up at 6.15pm. Wasted day. More communication when it comes to deliveries would be great. Even an approximate window which is not given aside from the full day. First time customer won’t be ordering from these again. Paid £17 for the privilege of wasting a day.

Customer service is amazing,
Very friendly and always willing to help

Good service

Good customer services

Absolute Con! Draw you in with big signs advertising good prices but they don't show VAT! And when I actually went to purchase the person on the till was more concerned with customers walking around the shop than serving me and therefore put the wrong item in. Good job i checked the receipt and then had the 5 minute faff to get a refund. Absolutely terrible first experience and will never use again!! Avoid at all costs. There are much better and cheaper places available.

Great service, staff deals with customers very professionally and politely I give 10 out of 10

Very good builders merchants. I always assumed they were expensive until Danish, who I’ve known for many years, recommended I buy from here. He made sure I was well looked after on pricing and even beat competitor quotes. I’ll definitely be using Darlaston regularly for all future projects. Looking forward to doing plenty of business together.

I was due a delivery of blocks and sand today, I rang them was told my delivery is next Tuesday when I had receipt and email for delivery confirmation 20/05/2026.
I asked about delivery and asked for latest delivery I would accept the following day was told that won't happen!
I asked for refund then got part refund email then called them back to address this and complain about attitude and asked to speak with manager, given more attitude then told they were from accounts and when I advised I would be writing a review online I was given attitude comment- I WILL WITHHOLD YOUR REFUND THEN WITH PHONE PUT DOWN ON ME...
Always had purchases from Darlaston Builders Merchants but will never use them again or recommend them🤬

Two days before delivery, they called to say they don’t have the garden slabs I purchased!!! They took payment for the order, and the product was in stock at the time of purchase!!! My customer is waiting for the installation, and the ordered goods are missing!!! I do not recommend them!!!

Darlaston had problems delivering my order on the day promised but arranged for the next day. 7.30 pm my ordered arrived they put extra delivery on that night.
Well done lads

We placed an order over £500+ face to face in Darlaston Builders. They gave us the booking, Day and time for delivery. They then delivered our order a day before at a different address. Then when I rang to enquire what time they were delivering my order, they informed me that they already came the day before. The assistant was extremely rude, unpleasant, and disrespectful. How can you be arguing with a customer when you decide yo change the booking day and time without any consultation or agreement with the customer. Then you don't even apologise for your company's mistake.
They then begrudgingly agreed to deliver my original order on the day it was agreed.
They made the delivery driver leave our order until the very last time of the day 18.35pm . They deliberately sent the wrong items in our order. But because we don't want anything to do with these horrible, spiteful people who work there, our builders are professionals and they were able to use what we were given and create the project .
I wouldn't recommend a Dog to shop at Darlaston Builders unless you want to be served by a bunch if unprofessional Moron's.
The only decent professional person they have there is a lovely English lady who knows how to speak with customers and she is wasted there , don't know why she is working for them , she could do so much better any where but that Rubbish company.

Expecting a delivery yesterday. They totally messed it up. Not coming till Monday now and got a landscaper coming today. How they can't tell the difference between a billing address and delivery address is beyond me despite 2 previous orders done the same way in the last 12 months. No one rang me to tell me they’d got it wrong. Had to chase and even then told to ring back cause they were too busy to take my call. Wouldn’t bother if you need anything on the right date cause they will let you down and not even try to get the delivery out till it next suits them!

I will never use these guys again!
Turned up 15 minutes before closing wanting a price on a job lot, only to be turned away as they couldn’t bothered as stating now closed. I guess they didn’t want the extra £900+. Went down the road to GS Fencing who were very welcoming and accommodating. As such placed the order with them.

Brilliant service and very helpful staff I dealt with Harman he was excellent and so helpful thank you credit Darlaston builders in

I had a great experience at the Tyseley branch, thanks to Satty at the trade counter. I am a regular customer at CAMBABEST Limited, but after the level of service I received, I will now be using Darlaston as well. Satty was extremely helpful, knowledgeable, and efficient, making the whole process quick and hassle-free. He took the time to understand what I needed, offered useful advice, and ensured everything was sorted correctly. His friendly and professional attitude really stood out and made a big difference to my visit. Excellent customer service and a real credit to the Darlaston Builders Merchant team.