Group 1 Automotive UK Reviews 

I have been an Audi Whetstone client for over 20 years.

The branch service has never faltered, but I want to give a special 'thank you' to Gurdev Singh for his unwavering professionalism and care.

No broken promises, no unreturned phone calls, just a constant reliable stream of service.

Thank you
R2 FOU

Had a good experience with vw Colchester. I mainly dealt with Simon in the service department, he was very helpful and experienced, and resolved the fault with my vehicle

My Toyota Yaris had an issue with one of the rear wheel bearings. Also the rear discs and brake pads were assessed as amber and needed changing. When I arrived at the garage there was nowhere to park and that was when I met Yohannes, one of the sales team who offered to look after my car which he did. I was very grateful. I was looked after by Tina throughout my visit. Tina is an excellent advisor and communicated between the workshop and myself. I was also looked after, as always, by Julie in reception. Julie is always on hand to add that extra layer of customer service while you wait. I was supplied with a courtesy car so that I could continue my day. The wheel bearing replacement was expensive but cost me nothing as I had a service plan in place along with a years extended warranty. Having the service plan turned out to be very worthwhile and thoroughly recommended. I was very happy with the service that I received and as always very pleased with the team at Group 1 Toyota Medway.

I have just collected my Daughters car from Group1 Toyota Derby and the service from start to finish was excellent. I was kept informed via text and video`s whilst it was in the workshop and when some extra work needed carrying out i was asked if it was ok to go ahead and what the costs would be. Jenna was really helpful.

Excellent service from start to finish. It was easy to get a quick booking through helpful customer service. The member of staff who dealt with me was always exceptionally professional & helpful, including providing a courtesy car. I'm pleased with the standard of work done on the car.

Just purchased my Mercedes E220d from Group 1 Mercedes-Benz Cheshire Oaks . Only had the car 5 days but really happy so far. We were made to feel very welcome and nothing was to much trouble Mark Wilson was great was really helpful from start to finish answered all our questions and looked after us really well, can't thank him enough, we will recommend and we will be coming back. Thanks again.

Bought a second hand used approved 320d touring from Fern McCarthy at Group 1 Ipswich, initially seen online and reserved whilst abroad on holiday. Every interaction from start to finish excellent and friendly, exceptional customer service. Answered all of my queries promptly, professionally, and efficiently. A true asset to the brand.
This is how it should be done ✔️

Mercedes-Benz (Coventry). Whilst dealership staff were polite throughout the process, I remain disappointed with the overall experience. The vehicle was subject to repeated preparation and repair delays following purchase, and despite being returned to me as repaired and ready for collection, an independent inspection obtained immediately afterwards identified continuing concerns regarding the exhaust condition. In addition, certain goodwill arrangements discussed during the sales process were ultimately not honoured. Given the acknowledged pre-existing issue, the time the vehicle spent back with the dealership, and the continuing concerns identified following collection, I no longer have confidence that the vehicle has been repaired to an appropriate standard. The matter has therefore been referred to the Motor Ombudsman for independent review.

Absolutely appalling service from this garage and not for the first time. Zero communication from them until the very end had been told the work would take two days and ended up being 5 keeping it over a weekend resulting in no personal transport. Don’t try to call them as they NEVER answer the phone.

Can’t recommend this garage enough, Kevin was amazing, I ended up having a few extra issues with my car which he dealt with and did it all for a good price, updated me with phone calls everyday. They all did an amazing job on my car. Great garage. I won’t go anywhere else now.

This review relates to Lexus Guildford and also Lexus HQ UK.

The sales were amazing, after service was diabolical from the start. They had my car for nearly 2 weeks and done nothing with it. When I complained to Lexus HQ because Guildford did not answer their phones or call back, miraculously something started to happen. However this took time and the service received from the service manager was shocking. She could not wait to get rid of me, rude was and understatement. Since I have had the car back, there has been an annoying rattle in the back and also the part under the radio head unit was broken by them when the radio unit was replaced. Lexus is known for their superb customer service and quality of their vehicles, maybe I was sold a lemon by Guildford, as it was obvious it was not fully checked. The after sales service from the service manager and Lexus UK has been the worst I have ever experienced. The general manager was not better with her voicemail. I have only had the car for a few months and I am now in the process off getting rid of and going with another brand that is not owned by Group 1. PLEASE PLEASE PLEASE stay clear of them and Lexus Guildford, they should be struck off dealing with Lexus. Plus Lexus HO are not better as they were not interested in a deal ship that was offering shocking service and damaging their brand.

If u could give the Guildford dealership no stars I would ! instructed them u want buy to buy a car that they had in stock and started the ball rolling , left out on a limb for 2 days , then managed to speak to another salesman we agreed on a price for my vehicle and I paid the deposit , only to be told 24 hours later the another deposit had been taken ! I was offered another vehicle that they had in stock ( this smacks of double selling to me ) .
The incompetence of the staff is unreal , I’ve been left totally out of pocket with various things, I will be making a formal complaint .

Group 1 Skoda Colchester. Bought a new car there and from start to finish, the sales advisor "Ian". was very professional, helpful and friendly. So good to have Skoda back in Colchester. A thoroughly enjoyable experience and highly recommended for your new Skoda

Toyota, Basingstoke provide excellent service and customer care. We were looked after by Karen who kept us up to date while we waited for the car to have its MOT. It's a comfortable place to wait with all the facilites provided for those who aren't local like us.

The staff at Norwich especially Joe Taylor was phenomenal. Communication was brilliant always discussed options and progress before work was carried out.

Kia Group 1 AUTO Thank you for the excellent service once again, I received recently. Phil took fantastic care of me and my car, and thank you to Tim and the rest of the team. Please pass on my appreciation to everyone involved!

Porsche Centre Bournemouth - Really accommodating on moving my appointment and then reinstating the original to suit my diary - much appreciated and flexibility not normally seen in dealerships!
Kelly Anne O’Dea was super professional and helpful.
Great facilities in which I could work whilst waiting and enjoy the attentive hospitality of the staff.
Full marks!

I have been in business management before retirement for 40 yrs.
I can honestly say the team in Derby, tick like a Swiss watch.

And in my experience (of which there are many) it's very difficult to create that cohesive and friendly environment for the customer experience.
At the same time as being 100% efficient.

From Karen on the front desk (who is epic). To Victoria on the Service Desk. And the guys and girls in the back office and garage.

Hospitality isn't just for hotels and restaurants. It's a concept that many businesses can't deliver, because of the lack of team dynamic.

Most car dealerships. Of which I visited many before buying from Lexus Derby. Just don't get it.

Remember what I said when I arrived for the service and mot?

Always and pleasure - never a chore.... The Lexus Derby experience.

I recently brought my Mercedes-Benz to your Stratford-upon-Avon dealership for an airbag recall appointment.

I would first like to say that the appointment itself was handled extremely well and everyone at the dealership was first class throughout the visit.

However, the following day I noticed a number of black oily marks on the car where trim appears to have been removed, as well as marks on the passenger door handle.
I submitted a complaint via your website contact form but have not received any response or acknowledgement. I am not seeking compensation or anything of that nature — I would simply appreciate the courtesy of a reply.

After a number of months trying to resolve my issues with VW Stockport with phone calls and emails, I finally contacted Group1 Customer complaints via phone and i spoke to a gent called Michael who helped me by him contacting VW Stockport with the hope of an apology, A service stamp and a gesture of goodwill . After 5 weeks i managed to get a £25 gesture of goodwill for all the running about that i had to do to get my car to the standard that it should have been when i collected the car. I certainly would not recommend anyone buying a car from Group 1 no matter what the deal is but hats off to Michael who tried to help me.

If anyone is in the same situation, I recommend contacting group 1 customer complaints and speak to a human and not a AI reply on Trustpilot