Group 1 Automotive UK Reviews 

My initial contact was phoning to book my car service and I was dealt with in a friendly and professional manner. I did not expect the date I wanted to be available as it was quite short notice but I was delighted when it could be accommodated. On the day, all my queries were dealt with and I had a phone call to let me know the car was ready. Collecting the car was straightforward and again I was dealt with professionally and efficiently.

Very friendly and knowledgeable staff. Helpful from day of looking at cars to the service afterwards. Would highly recommend.

We recently visited Group 1 Toyota in Warrington to view a used vehicle which we had seen online and were interested in purchasing for my 19yr old daughter. We we greeted by the Manager, Craig who handed us over to Gianni who took us to the vehicle and allowed us to view it. He left us to have a good look at the vehicle ourselves, it was nice to have plenty of time to fully check it over without feeling pressurized. When Gianni joined us again, we had decided that we were very interested and so he joined us for a short test drive around the area. We were happy with the vehicle and said that we would like to purchase it. We were aware that Gianni was fairly new to the sales role at Group 1 Toyota, however he did a great job. He went through all the paperwork with us and although it is a lengthy process, he was efficient and knew what he was doing. Once the "deal" had been done, he was able to set up the delivery of the vehicle for us and it arrived within a few days which was a massive benefit as we are not local to Warrington.

All in all, we had a really positive experience with Group 1 Toyota Warrington. All the of staff members we met were exceptionally friendly and obliging. We've bought quite a few cars over the years from our local dealerships and we have had quite a few negative experiences where we have found the sales teams to be really pushy but this certainly wasn't the experience we had at Group 1 Toyota, the whole experience was relaxed and there was nothing off putting about it.

We are very happy with the vehicle and my daughter is over the moon with her new car. Big thanks to Gianni and the rest of the team, we would definitely recommend you to others looking to purchase either new or used vehicles.

Purchased a New Tacan 4S from Lori Allan at Portsmouth, End of May, Best sales person ever dealt with and I have purchased loads of Porsches. She is a very good asset to your company.

Fantastic customer service, friendly, professional staff.

I wanted to provide feedback regarding my recent experience purchasing a vehicle from Toyota Group 1 Nottingham.

Unfortunately, my experience has been disappointing from start to finish and has fallen significantly below the level of customer service I expected from a Toyota dealership.

The main issue throughout the process has been a lack of communication. Telephone calls frequently went unanswered, and on several occasions I was promised a call back that never came. As a customer, I found myself constantly having to chase for updates rather than being kept informed about the progress of my purchase.

I was also disappointed that my vehicle was not delivered on the agreed and booked delivery date. I had arranged my work commitments around the delivery and consequently lost a day's earnings waiting for a vehicle that never arrived. While delays can sometimes happen, the lack of communication surrounding the situation made the experience even more frustrating.

In addition, I have since discovered that the vehicle has still not been transferred through the DVLA into the name of the new registered keeper. This is something I would have expected to be completed as part of the normal sales process and has only added to my concerns regarding the administration and attention to detail involved in my purchase.

I also remain concerned that not all Toyota Approved Used checks and preparations appear to have been completed as expected. The Toyota Approved Used programme was an important factor in my decision to purchase the vehicle, and I expected the standards associated with that programme to be fully met.

Even now, communication remains poor. I am still waiting for a proper introduction and handover of the vehicle, including guidance on its features and systems. This is something I would normally expect as part of the customer experience when purchasing a vehicle from a main dealer.

The issues mentioned above represent only some of the problems I have experienced. There have been numerous other examples of poor follow-up, broken promises, and a general lack of customer care throughout the process.

Overall, I feel let down by the service I have received from Toyota Group 1 Nottingham. Purchasing a vehicle should be an exciting and positive experience, but unfortunately this has been overshadowed by poor communication, administrative issues, and a lack of attention to the customer experience.

I hope this feedback is taken constructively and used to improve the experience for future customers. At present, based on my own experience, I would find it difficult to recommend Toyota Group 1 Nottingham to friends, family, or colleagues.

Absolute joke of a main dealer. Group 1 Land Rover Sidcup took £800 of my money, completely butchered my car's interior, and left the dashboard and screens literally hanging off with snapped clips in the footwell.
To top off their utter incompetence, they were supposed to collect the car yesterday for a promised service to sort things out. They completely ghosted—didn't show up, didn't call, and still haven’t had the decency to contact me today.
Even your own mobile tech admitted the mechanic responsible for the original damage was sacked for being useless. So why am I the one still paying the price for your shocking service?
Absolute cowboys. Avoid this branch at all costs.
#LandRover #RangeRover #Group1Automotive #Sidcup #CustomerService #BadService

Purchased a secondhand Defender form there Sidcup branch. So impressed with sales rep Damion Wilmott that I took a train from Devon to Sidcup to look at vehicle. Vehicle was as suggested, despite AC giving up on test drive, which was sorted while doing the paperwork. I know where I will be going for another Landrover product

Very good service

A fantastic team at Lexus Derby, Orient Way. Would highly recommend for sales & servicing, not to miss mentioning the excellent customer care.
Reception, sales & servicing teams are great. I’ve never been disappointed. I wouldn’t trust anywhere else with my Lexus NX & I would definitely buy another from them in the future.

Great service and very professional. Excellent customer service. Always friendly and very helpful and thorough checks carried out on my vehicle

I could not give 0 star. Audi Finchley Road is so terrible that is beyond words. i took my car for a recall. Since then I can not charge it. I took it again recently at 8 in the morning. Till 3.30 nobody touched my car. At 4.30 I called to see the outcome. I went to collect and I was told that the senior engineer confirmed that my battery was 100%...... They are so incapable and unacceptable that it is dangerous and will cost you money. They promised to contact Germany and that they will call me . They never did and when I called after 2 weeks they asked my if I called to complaint or to make another appointment.... Horrible, No more AUDI for me as I live in Central London and I don't want to see them again. Stay AWAY

The overall experience has left me with a very poor impression of both Group 1 Toyota Nottingham and the standards of customer care that I expected from the Toyota brand.

What concerns me most is not any single mistake, but the consistent pattern of poor communication, lack of ownership, and failure to consider the customer's circumstances throughout the entire process.

I ultimately purchased the vehicle because it met my requirements, not because of the service I received. Had a similar vehicle been available elsewhere, I would have chosen another dealership without hesitation.

I sincerely hope that Toyota will review this feedback seriously, as I find it difficult to believe that the experience I received reflects the level of service that Toyota wishes to provide to its customers.

Very impressed with the new Head of Business at Norwich Group 1 BMW/MINI. Chris is a great guy who listens to customers needs and reacts to issues in a professional and effective manner

Group 1 Volkswagen Norwich.
I Bought a Touareg from these People 3 Years ago and I can't say anything poor about the Sales Team at the time,it was Painless, apart from the £67k hole in my Pocket.
This Car is immaculate, I've not even covered 9k miles with it yet.
Just before the Warranty ran out it developed quite a Serious problem with Dead looking Doors and Windows-Sometimes the Car would lock(when I meant it to)and sometimes it wouldn't, the Alarm would either set,or not,or go off whilst it was locked up.
They had the Car for 8 Days and discovered the Body Control Unit was Faulty and replaced it under the Terms of the Warranty.
I picked the Car up.
Since then in 43 Days,218 Miles and used only on 10 occasions, it's developed exactly the same Fault.
I know it's now out of Warranty but under the Consumer Rights act 2015, everything has to last a Reasonable Time and you can't even argue that this has been Reasonable by any stretch of the Imagination.
Funnily enough I'm having trouble getting anyone to respond to me to sort this out.
Bearing in mind this Control Unit is responsible for the actions of Hundreds of Components, isn't it strange that a 'New' unit would develop exactly the same issue as the old one within 43Days?????
You make your own mind up if you think this item was Replaced or not.
On their Invoice it also states that they had to reset Headlights,Air Con etc-funny again I needed the Air Con on last week in all this Heat and it didn't Work!?!?!?
This was supposed to be a Volkswagen Master Technician that Worked on my Car, thank God it wasn't just an Ordinary Guy.
This is a Fair and Truthful Account of my experience at this Dealership,you make your own mind up whether you want to experience similar.

I'm not sure how to reply to yourselves on here but if you check your emails on the Address you've listed,then you'll find find one from me with my Details etc
Please feel free to check and Contact me directly on the Details I have Supplied.
Thank you

Sorry just 1 other thing,this is the only Volkswagen that I've ever owned and I certainly won't have another.
But that being said,as soon as this has been sorted it will be Sold and funnily enough I had been in contact with Group 1Audi in Norwich as I'm interested in a Q5 they have for Sale,so something else Group 1 lose out on.

I had an air-conditioning recharge done today, so a minor item however I was treated very well by I believe Tom from the service team (Norwich) i was kept up to date throughout the day and made to feel welcome. They also have a great selection of cars available.

I bought a Fiesta for my son as a birthday present and initially had a good experience. However, on the way home a tyre pressure sensor pinged as failed. Group1auto advised me to take it to a local garage and send them the bill, which I did. The garage found a failed sensor and an illegal tyre!
Despite chasing Group1, they never honoured my consumer rights and now that a year has passed, it is time to write that off and write a review instead. For £142.46, I hoped reputation and service would be a higher priority. I am disappointed as Group1auto was recommended to me as a safer way to buy a used car.

I would give 0 stars if I could. I’ve tried to escalate a complaint so many times, since November and have still not got anywhere. Can someone please get back to me? About to go to the ombudsman.

I have been an Audi Whetstone client for over 20 years.

The branch service has never faltered, but I want to give a special 'thank you' to Gurdev Singh for his unwavering professionalism and care.

No broken promises, no unreturned phone calls, just a constant reliable stream of service.

Thank you
R2 FOU

Had a good experience with vw Colchester. I mainly dealt with Simon in the service department, he was very helpful and experienced, and resolved the fault with my vehicle