I was looking for an insurance for my motorcycle and grove and dean came across not as a cheapest one but what fought my eye was a pothole cover (British roads are terrible). App is so easy to use and... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Changing from one vehicle to another mid term of my insurance, nothing was too much trouble. Archie went to great lengths to ensure the details of the vehicle were correct. This resulted in a lower p... See more
Company replied
Very professional, but at the same time friendly! Talked me through everything and explaining everything I did not understand. The only thing missing, was I requested a paper copy, which was not sen... See more
Company replied
Grove & Dean provided a very competitive quote providing the cover i needed for my 27 year old BMW Z3. As a bonus it included breakdown cover. The website is clear and easy to use. The app makes mana... See more
Company replied
Company details
About Grove & Dean
Written by the company
Established in 1974, Grove & Dean is a family run business actively investing in the training and advancement of our staff, priding ourselves in offering the highest levels of expertise and customer service.
We have a commitment to the provision of the highest standards of advice and a consistent focus on excellent customer care.
Here at Grove & Dean we offer a multiple variety of insurance policies, from General Car Insurance, to Corporate Insurance, Motorsport Cover, Mortgage Solutions and many more.
If you would like to know more about any of our services and what we can offer you, don't hesitate to contact us for more information.
We have a commitment to the provision of the highest standards of advice and a consistent focus on excellent customer care.
Here at Grove & Dean we offer a multiple variety of insurance policies, from General Car Insurance, to Corporate Insurance, Motorsport Cover, Mortgage Solutions and many more.
If you would like to know more about any of our services and what we can offer you, don't hesitate to contact us for more information.
Contact info
7 Station Lane,, RM12 6JL, Hornchurch, Essex, United Kingdom
- 01708 925059
- customer.care@grove-dean.co.uk
- www.grove-dean-insurance.co.uk
4.6
Excellent
16K reviews
Asks customers to review
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Reply from Grove & Dean
Hi,
We are truly sorry to hear about the difficulties you experienced when trying to contact us. We understand how frustrating this must have been, and we sincerely apologise for any inconvenience caused. Please be assured that we are actively working to improve our communication channels and the overall service we provide to our customers.
Kind regards,
Molly
Grove & Dean
Competitive quote including breakdown cover.
Grove & Dean provided a very competitive quote providing the cover i needed for my 27 year old BMW Z3. As a bonus it included breakdown cover.
The website is clear and easy to use. The app makes managing the insurance easy.
August 18, 2026
Reply from Grove & Dean
Hi,
We're so happy to hear that our competitive quote met your needs, and that you appreciated the added breakdown cover. It's great to know you found our website clear and the app easy for managing your insurance.
Kind Regards,
Emma
Grove & Dean
Great service...made getting your…
Great service...made getting your policy renewed easy. Would highly recommend to everyone.
August 15, 2026
Reply from Grove & Dean
Hi,
We're so pleased to hear that renewing your policy was an easy process. Thank you for your kind words and for recommending us!
Kind Regards,
Emma
Grove & Dean
Reply from Grove & Dean
Hi,
We're delighted to hear that you found our insurance great, the renewal process easy, and the price cheaper. Thank you for your positive feedback; we appreciate it!
Kind Regards,
Emma
Grove & Dean
Difficult to contact
Have recently renewed my home insurance with G&D and have never had to make a claim. Was a little put off with their non-response to my attempts to phone them as wanted to discuss my policy. Eventually had to use the Chat who gave a completely different contact number. Try ringing them - see whether you get a response. If I needed to make a claim I do wonder what help they would be.
June 10, 2026
Unprompted review
Reply from Grove & Dean
Hi,
We are sorry hear of your negative experience with our services. Unfortunately, as no policy details or reference number have been provided, we’re unable to investigate your concerns further at this stage.
We have requested your policy details so that we can look into the concerns you have raised regarding the miscommunication you faced. Please provide the policy details where prompted on the Trust pilot platform or leave a feedback form on our website with the details. Once provided, an agent will review the case and come back to you directly.
Kind Regards,
Emily
Grove & Dean
Reply from Grove & Dean
Hi,
We're happy to hear we could quickly resolve your problem over the phone.
Kind Regards,
Emma
Grove & Dean
easy and informative with no pressure
easy and informative with no pressure. Kept up to date with the entire process, will thoroughly recommend.
August 15, 2026
Reply from Grove & Dean
Hi,
We're happy to hear that your experience was easy and informative, with no pressure. We're glad we kept you updated throughout the process and appreciate your recommendation.
Kind Regards,
Emma
Grove & Dean
Easy to sign up and a good price
August 1, 2026
Unprompted review
Reply from Grove & Dean
Hi,
We're so pleased to hear that you found the sign-up process easy and that our pricing was good for you. Thank you for your positive feedback!
Kind Regards,
Emma
Grove & Dean
Service good and helpful when I phoned…
Service good and helpful when I phoned with a question, Price very good
August 14, 2026
Reply from Grove & Dean
Hi,
We're delighted to hear that you found our service good and helpful when you phoned with a question, and that you were pleased with the price. Thank you for your very positive feedback!
Kind Regards,
Emma
Grove & Dean
Searched and found a competitive…
Searched and found a competitive premium, saving me the hassle
August 14, 2026
Reply from Grove & Dean
Hi,
We're so happy to hear we could help you find a great premium and save you time!
Kind Regards,
Emma
Grove & Dean
Our enquiry was handled very well
Our enquiry was handled very well , resulting with us purchacing our car insurance.
August 13, 2026
Reply from Grove & Dean
Hi,
We're so happy to hear our team provided excellent service and that you chose us for your car insurance! Thank you for your kind words.
Kind Regards,
Emma
Grove & Dean
Appalling service definitely won't be a…
Appalling service definitely won't be a returning customer
August 16, 2026
Reply from Grove & Dean
Hi,
Thank you for your feedback. We are sorry to hear that you have been unhappy with the service you received and that your experience did not meet your expectations.
We take comments such as yours seriously and would like to better understand what went wrong. An agent will be in contact with you to discuss your experience in more detail and gather further information about the issues you encountered so that we can investigate your concerns fully.
We appreciate you bringing this to our attention and value all customer feedback, as it helps us identify areas where we can improve our service. We hope to have the opportunity to address your concerns and assist further.
Kind regards,
Molly
Grove & Dean
Reply from Grove & Dean
Hi,
Thank you for taking to the time to leave us a positive review. We are delighted you found it easy to renew!
Kind Regards,
Emma
Grove & Dean
Beware of no change cancellation!
Beware, cancellation means paying our the full policy + £50 fee.. You can't even roll it over to another vehicle. Hidden in the fine print!
August 21, 2026
Unprompted review
Reply from Grove & Dean
Hi,
Thank you for taking the time to leave your feedback. We are sorry to hear that you were unhappy with your experience with us.
We take customer concerns seriously and wanted to investigate the issues you raised. However, as we did not receive the policy details requested, we were unfortunately unable to locate your account and review the circumstances surrounding your experience.
If you would like us to look into this further, please complete the feedback form available on our website and provide your policy details. We will be happy to investigate your concerns and discuss the matter with you directly.
We apologise again for your dissatisfaction and appreciate you bringing your concerns to our attention.
Kind regards,
Molly
Grove & Dean
Reply from Grove & Dean
Hi,
We're happy to hear that our phone number was helpful for you. We appreciate your positive feedback!
Kind Regards,
Chloe
Grove & Dean.
Very easy to arange and had no problems…
Very easy to arange and had no problems upto now thank you
August 15, 2026
Reply from Grove & Dean
Hi,
We are so pleased to hear that arranging everything was easy and that you've had no problems. Thank you for your kind words.
Kind Regards,
Chloe
Grove & Dean.
Straight forward very easy hassle free
July 27, 2026
Reply from Grove & Dean
Hi,
Thank you for your wonderful 5-star review! We are so pleased to hear that your experience with us was easy and straightforward, and completely hassle-free. We truly appreciate your positive feedback.
Kind Regards,
Chloe
Grove & Dean.
Very good insurance and customer…
Very good insurance and customer service. Chloe assisted with my issue on watsapp and was very helpful.
August 20, 2026
Unprompted review
Reply from Grove & Dean
Hi,
We are so pleased to hear you had such a positive experience with our insurance and customer service. It's wonderful to know that our team was helpful in resolving your issue. Thank you for sharing your kind words!
Kind Regards,
Chloe
Grove & Dean.
Excellent service.
July 18, 2026
Reply from Grove & Dean
Hi,
Thank you for taking the time to leave us a positive review; we appreciate your feedback.
Kind Regards,
Chloe
Grove & Dean.
Emily was great
Emily was great, the people before were useless but she was terrific explaining everything.
August 20, 2026
Unprompted review
Reply from Grove & Dean
Hi,
We're so glad to hear about your positive experience and that our team member provided such clear explanations. We appreciate your valuable feedback!
Kind Regards,
Chloe
Grove & Dean.
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