Growseed Reviews 

1,074
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Considering 67 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of the products, particularly the seeds, noting excellent germination rates and good growth. Many people also highlight the efficient and prompt delivery service, often receiving their orders quickly and on time. Reviewers frequently commend the easy online ordering process and the overall excellent customer service provided. However, some customers also noted issues with their orders, including missing items or receiving incorrect seeds, and experienced slow delivery times. A few other people mentioned poor communication and a lack of response when problems occurred, leading to dissatisfaction with the service.

What people talk about most

Product

Consumers find product to be positive, with many reviewers praising the great quality and value of the seeds,... See more

Delivery service

People report positive experiences with delivery service, frequently highlighting quick and fast delivery... See more

Order

Users describe ambiguous interactions with order, with many customers finding the ordering process easy and... See more

Service

Customers had positive experiences with service, often describing it as excellent, speedy, and first-class,... See more

Quality

Reviewers highlight positive aspects of quality, consistently praising the very good quality seeds, with many... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Easy order, Quick delivery, Despite being late in the season I have planted a few to see how well they do and if indeed thay are drought resistant and self pollinating. I would have given 5* if th... See more

Rated 5 out of 5 stars

Ordered on line 10 buckets 30 ltr. Specifically for growing main crop potatoes. Like the price reduced the more buckets I bought. Arrived within days. Good solid will last for years. Very pleased. Wil... See more

Rated 5 out of 5 stars

Groseed offers a fantastic selection of seeds, and my order arrived right on time. Although there were a couple of missing seed packs, the team quickly resolved the issue—they apologized sincerel... See more

Rated 5 out of 5 stars

Ordering online was easy. Seeds delivered quite promptly. I did have a pack of seeds missing, but emailing the company got a very quick response from John with the missing seeds shipped that day. T... See more


Company details

  1. Seed Supplier

Information provided by various external sources

The very best vegtable seeds we can offer with high germination rates, great product yields and fantasic taste. Sow, Grow, Enjoy.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

1K reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 88% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

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4.5

All reviews

(1,074)

66 reviews in the last 12 months

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Rated 5 out of 5 stars

Paid for 3 cloches in June 2024 that were not delivered

Update - Growseed contacted me, apologised and have issued a refund. They are also resending the cloches. Impressed with their customer service when something's gone wrong.

Paid for 3 cloches in June 2024 that were due to be despatched in December.  Having heard nothing by 10th Jan 2025 I emailed. Jen replied to say  "Sorry for the delay the stock arrived in earlier this week a little later than expected and a courier is booked to collect your parcel on Monday / Tuesday next week :)". So this would have been 13th/14th January. By 19th January nothing had been delivered and Growseed have not replied to my email asking where the delivery is. Beginning to feel I've been conned.

June 28, 2024
Rated 5 out of 5 stars

Fantastic service

The root trainers are sturdy and will last years, which I'm really pleased about....less plastic use 😀
Initially the root trainers arrived without lids, but Gerry in Customer services sent lids out promptly. I cannot thank you enough for dealing with this so quickly as the growing season is upon us.
Great product. I cannot recommend highly enough.

January 15, 2025
Growseed logo

Reply from Growseed

Hi Sarah

Thanks for the review, a member of our team will reach out to you to find out a little bit more and try to help you out with this. All of the clear lids are normally at the base of the unit and can be sometimes mistaken for a tray :)

Many Thanks

Growseed

Rated 5 out of 5 stars

highly recomment

Since,I started my allotment journey, I always buy my seeds from growseed,I never had any problems with the seeds, I Can keep them and usually use through the years.
The service is excellent, they are rteally there to help and assist you and give you advises with the plants, which is very important and the customer service is excellent,I always have reply to my queries within 24 hours.
I really highly recomment them

January 15, 2025
Rated 5 out of 5 stars

Professional presentation

This is the first time we have used Growseed and we received what we ordered, on time and well presented. It was also pleasing to receive a free bonus of dwarf sun flower seed. Appreciated.

January 15, 2025
Rated 4 out of 5 stars

2 months later and still haven’t received my items

Update to my review: Gerry contacted me straight away after writing this review. He had my missing items sent out immediately as well as refund a large proportion of my order. I think he has also upgraded my account. Obviously I shouldn’t have had to write a 1 star review to get my query resolved but I can’t fault the service since. Thanks Gerry!

I placed my order on the 7th October. I chased on 30th October as thought the delay was a little excessive. Had a friendly response from John saying if I hadn’t had tracking details by a certain date then let him know. A couple of days later my items were delivered, albeit with 3 items missing. Emailed on 1st November advising of the issue, John advised the 2 in stock would be sent and one was undergoing a quick germination test. Once complete all would be in the post. Since then, radio silence. I chased again on 22nd November but nothing. It’s now 11th December and still nothing.

October 7, 2024
Unprompted review
Growseed logo

Reply from Growseed

Hi Sally,

Thanks for the review and feedback. Very sorry to hear of the trouble caused a member of our team has reached out and hopefully we can put things right for you :)

Many Thanks

Growseed

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