Grs Motor Group Ltd Reviews 

94
•
TrustScore 4 out of 5

4.2

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

My experience with GRS was excellent in every way from dealing with Jamie from the start and ironing out the creases with Megan to the end, a company who understands a rare thing thank you again.

Rated 1 out of 5 stars

Never dealt with such an incompetent company. Having worked the motor trade for 7 years - I have never heard/worked with a company so unprofessional. The company lied about the delivery fee just as... See more

Company replied

Rated 5 out of 5 stars

My Vehicle broke down and was contemplating on how I could get a lease car. I came across this company information and I decided to complete their online form. Few minutes later I got a response from... See more

Company replied

Rated 5 out of 5 stars

I’ve used GRS for nearly 4 years now as when I originally started using them I had bad credit. Over the years they have been nothing short of excellent the service they provide is exceptional. Espec... See more

Company replied

Company details

  1. Van Rental Agency

Written by the company

Long term rental of Vans, no credit checks, New and Used cars and vans available from stock. three easy steps: 1. Pick the vehicle you want from our current stock. 2 Provide the info we need, including copy of your driving licence or passport, copy of bank statement (to set your Direct Debit), Copy of a utility bill or official letter. 3. Complete paperwork and collect or have your vehicle delivered.


Contact info

4.2

Great

TrustScore 4 out of 5

94 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 66% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.2

All reviews

(94)

12 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I have had two vans from these bit…

I have had two vans from these bit times great service. Any questions I needed answered were actioned very quickly. Highly recommend these and will be getting another van in the new year 👍

December 16, 2020
Unprompted review
Grs Motor Group Ltd logo

Reply from Grs Motor Group Ltd

Hi Tyrone, thanks for the feedback, look forward to getting the next van to you.

Rated 5 out of 5 stars

Very quick easy service

Very quick easy service
Had my van delivered to me No hassle
Customer service
Very understanding and helpful

Tom roberts

December 16, 2020
Unprompted review
Grs Motor Group Ltd logo

Reply from Grs Motor Group Ltd

Hi Tom, thanks for the feedback, enjoy your van.

Rated 4 out of 5 stars

Always available

Always available, excellent service. My honest opinion, all monthly payment should be reduced. To help the customers because of pandemic.

December 16, 2020
Unprompted review
Grs Motor Group Ltd logo

Reply from Grs Motor Group Ltd

Hi Jihad, thanks for your feedback, our prices have been static to help customers through this pandemic, we are all facing the same challenges.

Rated 5 out of 5 stars

GRS have really helped me grow my…

GRS have really helped me grow my business. Steve, Rebecca and the team have helped me through the turbulent times caused by Covid19. They have allowed my wheels to keep turning. I started off with 1 vehicle 2 years ago and have grown to a total of 9 at present. Steve has always sourced the vehicle specification/s that I have required and has always built a really good, honest and transparent finance package. I cannot thank GRS enough for helping my company to grow as it has. These guys have a customer for life in my company. 10/10 service from start to finish.

December 16, 2020
Unprompted review
Grs Motor Group Ltd logo

Reply from Grs Motor Group Ltd

Hi Tony, thanks for the nice words,always a pleasure helping business grow, when our customers grow their business means we can grow also.

Rated 5 out of 5 stars

I’ve had nothing but a fantastic…

I’ve had nothing but a fantastic experience with GRS motor group.

Always been good to me from the first day I drove my van until now! I’ve had a vehicle with them for 18months and hope to stick with them for longer.... thanks to the GRS team for everything

December 16, 2020
Unprompted review
Grs Motor Group Ltd logo

Reply from Grs Motor Group Ltd

Billy, thanks for the comments and being a customer of ours.

Rated 5 out of 5 stars

Great company to deal with

Great company to deal with, the vehicle they provided was exactly as explained. Nice people to deal with.

December 16, 2020
Unprompted review
Grs Motor Group Ltd logo

Reply from Grs Motor Group Ltd

Hi David, thanks for the review.

Rated 5 out of 5 stars

On my 3rd Van Always had an exceptional…

On my 3rd Van Always had an exceptional service and have recommended to my Son in Law who has already picked up his first Vehicle

December 16, 2020
Unprompted review
Grs Motor Group Ltd logo

Reply from Grs Motor Group Ltd

Steve, thanks for your review and recommend, means we are trying to do it right.

Rated 5 out of 5 stars

Brilliant service from sales through to…

Brilliant service from sales through to delivery, Genuine transparent company will definitely recommend

December 16, 2020
Unprompted review
Grs Motor Group Ltd logo

Reply from Grs Motor Group Ltd

Hi, thanks for the kind words, are you willing to add your name to this review? Its always good to keep them real for new and existing customers?

Hi, Stewart Armstrong - thanks for adding your name to your review.

Rated 5 out of 5 stars

I am very pleased with the service I…

I am very pleased with the service I have received from this company they have been very understanding and very helpful the whole way of me dealing with them I would recommend them very highly for anyone who wants to rent a van or purchase one very pleased.

December 16, 2020
Unprompted review
Grs Motor Group Ltd logo

Reply from Grs Motor Group Ltd

Hi Robert, thanks for the review, keep the recommends coming.

Rated 5 out of 5 stars

superb service from start to finish

superb service from start to finish, nothing was too much trouble when i asked many questions before finally deciding on my lovely vw transporter, delivery was spot on and on time, and the after service if i have any questions is second to none,would and do definately recommend, andy, steve and rebecca to anyone, mandy lambert

December 16, 2020
Unprompted review
Grs Motor Group Ltd logo

Reply from Grs Motor Group Ltd

Hi Mandy, thanks for the kind words, happy your liking your van (time for a change?)!

Rated 5 out of 5 stars

I’m into my 2nd year with Steve

I’m into my 2nd year with Steve, Ananda and the crew @ GRS...they have been outstanding and soooo sympathetic with COVID-19 but I also stuck to my word and paid them back in full when I got my SEISS grant...onwards and upwards for 2021 and my factory built van Steve👍

December 16, 2020
Unprompted review
Grs Motor Group Ltd logo

Reply from Grs Motor Group Ltd

Hi Sefton, thanks for the review, so happy for you that things have improved, bring on 2021.

Rated 5 out of 5 stars

Fantastic company to deal with

Steve and his team at GRS have been fantastic the deal with over the 2 years I have had my van from them. They are extremely helpful and understand that working with small businesses sometimes requires a little understanding an flexibility. I cannot recommend them highly enough!

December 16, 2020
Unprompted review
Grs Motor Group Ltd logo

Reply from Grs Motor Group Ltd

Hi Tim, thanks for your comments, nice to read we get it right (sometimes)

Rated 5 out of 5 stars

Grs motor group are a brilliant company…

Grs motor group are a brilliant company who helped me get the van i wanted they've got an excellent customer service and if there's ever any problems hannah and Rebecca are all ways there to help and its always a pleasure doing business with them

December 16, 2020
Unprompted review
Grs Motor Group Ltd logo

Reply from Grs Motor Group Ltd

Hi Warren, thanks for the comments, we will ensure we pass on your remarks to Hannah and Rebecca.

Rated 5 out of 5 stars

I have had a vehicle from grs for…

I have had a vehicle from grs for nearly 2 years now. Steve and Rebecca and there team have been nothing but great with us. All of us have come across hard times due to the situation of COVID 19 but they have stood by us and helped us to keep our van. I would definitely recommend grs for your vans. There all quality vans and service is great Well done l.

December 16, 2020
Unprompted review
Grs Motor Group Ltd logo

Reply from Grs Motor Group Ltd

Terry, thanks for your kind words, always nice to read these.

Rated 5 out of 5 stars

Brilliant Service from start to finish

Brilliant Service from start to finish, got a brand new van from here and they delivered at the time and day that I had been advised, very polite, friendly efficient service would highly recommend. Thank you.

December 16, 2020
Unprompted review
Grs Motor Group Ltd logo

Reply from Grs Motor Group Ltd

Good afternoon, thanks for your review, can you please reply with your name, always nice to out our customers name against the reviews we recieve.

Hi Robert Lorenzo, thanks for providing your name so we can add to your review.

Rated 5 out of 5 stars

Very good service

Very good service. Can’t fault the after care customer service. Always at the end of an email or phone if needed. Highly recommended.

December 16, 2020
Unprompted review
Grs Motor Group Ltd logo

Reply from Grs Motor Group Ltd

Owain, thanks for the nice comments, will ensure the after sales team get the praise they deserve.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look