Garden State Tile Reviews 775

TrustScore 2.5 out of 5

2.7

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Rated 3 out of 5 stars

Wonderful selection, but confusion and incorrect items ordered a few times . Was told they have a high turn over of employees

Company replied

Rated 4 out of 5 stars

GST have great product selection and options for tile and accessories trade w/ delivery options too. Some of the price sheets are inaccurate and I have had to purchase more product than intended or... See more

Company replied

Rated 3 out of 5 stars

Not pleased, unable to return a tile that I can not use. GST should be willing to make a cash customer happy.

Company replied

Company details

  1. Bathroom Remodeler
  2. Architect
  3. Construction Company
  4. Day Spa
  5. Furniture Store
  6. Interior Designer
  7. Kitchen Supply Store
  8. Living Room Furniture Store

Information provided by various external sources

Garden State Tile is built on the idea that people make all the difference. Since 1957, we have proudly served the East Coast and beyond. The service and design expertise we provide have defined our reputation. With over 50 years of tile and stone experience and a long tradition of providing exceptional service, we are here to guide, educate, and consult.


Contact info

2.7

Poor

TrustScore 2.5 out of 5

775 reviews

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Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Garden State Tile is the place for all…

Garden State Tile is the place for all your tile projects! Great service and professional staff! Glen is terrific!

November 28, 2019
Unprompted review
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Reply from Garden State Tile

We agree Glen is terrific! Thanks for letting us know what a great experience you had with him, we will be sure to pass along the 5 star review to both him and the rest of the team in the Wall location.

Rated 5 out of 5 stars

The widest selection of uniquely…

The widest selection of uniquely beautiful tile available! Great customer service.

November 28, 2019
Unprompted review
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Reply from Garden State Tile

Our Product Team does a great job of bringing in a wide selection of material for every taste, and love to hear when someone recognizes that. Glad that you were able to find what you were looking for, and we appreciate you taking time to give us your review.

Rated 5 out of 5 stars

Wonderful Experience

Showroom staff was very accommodating and patient with me an my wife as we browsed through the many available options for our 3 season room renovation. The job turned out beautifully and despite the fact that the quantity of tile purchased was overestimated we had no problem at all returning the unopened boxes.

Won’t hesitate to shop there again for our next tile project.

November 28, 2019
Unprompted review
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Reply from Garden State Tile

So happy to hear that everything came out beautiful. We try to make the process as easy as possible and it looks like we were able to keep this part stress free for you. We look forward to seeing you next time!

Rated 5 out of 5 stars

We spent a lot of time searching for backsplash

We spent a lot of time searching for backsplash tiles with no luck until we walked into Garden State Tile. The selection of products were awesome and our customer service representative Michelle was fantastic! She went above and beyond and we couldn’t be more pleased! Thank you for our wonderful experience and helping to make our kitchen look beautiful!

November 28, 2019
Unprompted review
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Reply from Garden State Tile

Michelle has a great eye for design and her patience makes sure the customer's needs are met while bringing that vision to life. We love that you were able to find exactly what your kitchen needed to make it complete.

Rated 5 out of 5 stars

Good place to look at tiles and make…

Good place to look at tiles and make selections. Helpful staff to answer questions.

November 28, 2019
Unprompted review
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Reply from Garden State Tile

We are glad to hear you enjoyed the showroom and received help during your process. Thank you for the 5 stars!

Rated 5 out of 5 stars

Great Experience with Kim!

My wife and I worked with Kim Ney to select our kitchen's new backsplash and grout color. She did a great job showing us the different options. We left very happy with the final decisions.

November 25, 2019
Unprompted review
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Reply from Garden State Tile

Kim will love to hear how helpful she was with your backsplash selection. Thanks for your business, we appreciate it.

Rated 5 out of 5 stars

I love the selection at GST

I love the selection at GST! I also love that there is something new to see every time I come in! What I love most of all is that Bonnie knows my style and contacts me personally when she knows I will love a new addition :)

November 24, 2019
Unprompted review
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Reply from Garden State Tile

We do like our customers to get the "inside scoop" on any new trends and products, and we are thrilled to hear that Bonnie is keeping you posted on anything that might interest you. We appreciate your loyalty to GST!

Rated 5 out of 5 stars

great service

The sales person, Margaret was helpful, knowledgeable and
'just lovely.'
We were concerned,
" we had a bathroom counter done in a previous home
and the backsplash looked awful because the lines in the marble
weren't coordinated".
She did what she said she would do and went to the cutters and made sure we had a beautiful counter.

November 22, 2019
Unprompted review
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Reply from Garden State Tile

Thank you so much and we are thrilled to hear that things worked out so wonderful in your renovation. Please share some photos if you have them so we can highlight them on our social media platforms.

Rated 5 out of 5 stars

GS Tile has a great selection and…

GS Tile has a great selection and Bonnie makes the experience seamless. I highly recommend!

November 21, 2019
Unprompted review
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Reply from Garden State Tile

Bonnie has been assisting customer at GST for over 10 years and her knowledge and guidance helps the customer bring their visions to life. Thank you for your business!

Rated 5 out of 5 stars

Working with Jennifer has been a…

Working with Jennifer has been a pleasure and she had great ideas for different options for tile and wood flooring in my new condo. Highly recommend her!

November 21, 2019
Unprompted review
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Reply from Garden State Tile

Thanks for the recommendation, we are sure Jennifer will love any people you send her way!
Love the 5 stars!!

Rated 5 out of 5 stars

Omar

Omar, the manager of the North Plainfield, NJ store is top notch. The company is very lucky to have someone like him!!

He is extremely knowledgeable, clearly willing to help his customers and a terrific resource.

The store selection is amazing as well, but Omar is the star attraction for sure. Thank you.

November 21, 2019
Unprompted review
Rated 5 out of 5 stars

Friendly, Helpful, Knowledgeable

Friendly, knowledgeable staff that made our search for a special tile to complement our very unique granite top. I cannot say enough about selection, price and great advice we received.
On time shipment to the store and easy pickup. Thank you and wish we had found you all much earlier in our house build!

November 21, 2019
Unprompted review
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Reply from Garden State Tile

We wish you found us earlier also! We love to tile an entire house for our customers. Please be sure to tell everyone to come see us for any tile, stone, wood needs, and next time you build a house, come see us in the beginning !

Rated 5 out of 5 stars

Excellent customer service

Karen was Very helpful throughout whole process of choosing tile. Delivery was on time also!

November 21, 2019
Unprompted review
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Reply from Garden State Tile

Karen will be thrilled to hear how helpful she was. We will be sure to share all the news with both her and her manager.

Rated 5 out of 5 stars

Karen was amazing

Karen was amazing. Best selection of tile in NJ

November 21, 2019
Unprompted review
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Reply from Garden State Tile

We will be sure to let Karen know about her 5 stars and we appreciate the compliment about our tile offerings. Please come and see us on the next project.

Rated 5 out of 5 stars

Thank you for the attention and detail……

Thank you for the attention and detail… Communication and honesty.

November 12, 2019
Unprompted review
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Reply from Garden State Tile

We appreciate your business and for letting us know your experience was a good one. We do try and keep the communication open with our customers during the process so there are no surprises. Please see us again for the next project.

Rated 5 out of 5 stars

philly show room - bathroom tile

I visited the Philadelphia show room and I was assisted by Amanda K. She was extremely helpful and a great resource for potential material for my bathroom.

November 12, 2019
Unprompted review
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Reply from Garden State Tile

Our Philadelphia Team is a great resource for any of your needs, and would love to help on any project! Amanda has a great eye and can help bring any vision to reality.

Rated 5 out of 5 stars

good selection and great customer…

good selection and great customer service!

November 12, 2019
Unprompted review
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Reply from Garden State Tile

Thank you so much! We love when we are able to provide great service with the right product for all our customers.

Rated 5 out of 5 stars

Good selection

Good selection, good service, fair prices.

November 12, 2019
Unprompted review
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Reply from Garden State Tile

Love the 5 star review! We appreciate you taking time to let us know you were happy with everything. Come see us again soon!

Rated 5 out of 5 stars

Steele is the best

Steele is the best! She was very patient while me and my husband looked at almost every piece of tile in the showroom! I love Garden State Tile and our bathroom remodel turned out beautiful!

November 12, 2019
Unprompted review
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Reply from Garden State Tile

Thank you so much for the wonderful review of your experience with Steele at our Charleston showroom. Please be sure to stop in and share some of your finished project photos, we love to showcase them on our social media platforms for everyone to see.

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