Guerin Reviews 

1,063
TrustScore 3.5 out of 5

3.7

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Review summary

Created with AI, based on recent reviews

Considering 154 reviews, most reviewers were somewhat happy with their experience overall. Many customers appreciate the swift and easy service, noting quick pick-up and drop-off processes. Reviewers frequently highlight the friendly, helpful, and professional nature of the staff. Furthermore, people often receive clean, modern, and well-maintained vehicles, with some even getting upgrades. However, some customers also noted significant dissatisfaction with unexpected and excessive charges, including additional insurance, cleaning fees, and fines for minor issues or tolls. Some people were dissatisfied with staff who were described as unhelpful, rude, or arrogant. Additionally, several reviewers reported receiving cars with pre-existing scratches or mechanical problems, and some felt unfairly charged for damages upon return.

What people talk about most

Service

Clients share ambiguous opinions on service, with many reviewers praising the quick, efficient, and... See more

Staff

People report ambiguous experiences with staff, with many customers praising the staff as friendly, helpful,... See more

Price

Customers consistently express dissatisfaction with pricing, frequently reporting unexpected and additional... See more

Product

Reviewers mention ambiguous feedback about product, with many customers praising the cleanliness, good... See more

Payment

Customers reported significant dissatisfaction with payment processes, frequently encountering unexpected and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Superb, swift service and, given we went for a high quality vehicle, very good value for money. Pick up and drop off were very simple, no pressure to take on unnecessary insurances. The car itself was... See more

Rated 4 out of 5 stars

Hired a car for a week in Aug 25 from Faro Airport The car was fairly new but had a few scratches particularly on the bumpers and the wheels Took a video and loads of pictures based on the pr... See more

Rated 4 out of 5 stars

Overall good experience with my car rental from Geurin at Faro airport in Portugal. I did book a Seat Ibiza (or similar) and was given a Kia Picanto which was fine, car was modern and drove... See more

Rated 4 out of 5 stars

Booking process is very efficient. The help at the airport also very good. However the pick-up and drop-off take a lot of time so, be prepared!


Company details

  1. Car Rental Agency

Written by the company

Mais do que uma rent-a-car somos um companheiro de viagem, uma forma sustentável de conhecer novos lugares e uma escolha sólida na hora de alugar um carro.


Contact info

3.7

Average

TrustScore 3.5 out of 5

1K reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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3.7

All reviews

(1,063)

443 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Extremely impressed

I booked through “Sunny Cars”- I’ve not used them before and honestly was not familiar with them. Over the years I’ve lost count of the number of firms I’ve tried. Too often the experience has been mixed at best.

I have to say Sunny Cars (Guerin) was the best and most complete experience I’ve had to date- a great booking platform, crystal clear terms and conditions, fair policies and very impressive and efficient service. Faultless and for me, this is how all hire car firms should all work!

July 11, 2026
Unprompted review
Rated 5 out of 5 stars

Good Car Hire with Geurin

It was my first time using Guerin, quite impressed with the service, friendly staff and vehicle condition, self checking in for vehicle collection, which I liked, uploading additional photos of vehicle damage via email contract wasn’t working, hence returning to the airport and could be done on return, so wasn’t to worried as photos taken had the time and location on. On return, this was smooth and refundable deposit was back on my credit card the next day. Will definitely use Geurin again and highly recommend if you want to hire a vehicle while on holiday in Portugal.

June 12, 2026
Unprompted review
Rated 5 out of 5 stars

Good and cheap Service

We had booked a car rental with this company for our summer holiday in Portugal. Signing the contract and collecting the car went very smoothly and quickly at Porto Airport. The car we collected was in very good condition and gave us no trouble whatsoever throughout the rental period. Returning the car was just as quick and hassle-free as collecting it. The staff are very helpful and polite.

July 17, 2026
Unprompted review
Rated 1 out of 5 stars

Guerin insurance doubled the cost of car rental

Booked a car through rentalcars.com for Faro pickup with Alamo which turns out to be a part of the Guerin group. Alamo purports to be in the terminal but this was not the case (when we arrived all offices at the terminal were shut). At Guerin office I had no option but to pick insurance which effectively more than doubled the cost of the car hire.

Have tried several times to get in touch with Guerin but no response forthcoming.

Avoid this company at all costs.

July 9, 2026
Unprompted review
Rated 5 out of 5 stars

Easy and smooth process from booking…

Easy and smooth process from booking right through to dropping the car off.

The staff were friendly, the car was clean, and I had no issues throughout. I arranged my insurance through a third party, and at no point did they try to upsell me or pressure me into buying additional cover.

Both collection and drop-off were quick and hassle-free. Highly recommended.

July 10, 2026
Unprompted review
Rated 5 out of 5 stars

Easy

Easy, quick checkin and checkout, all according to contract.

July 10, 2026
Unprompted review
Rated 5 out of 5 stars

Easy car pick up

Easy car pick up. Car was clean - easy to get in and out of Faro. Staff at airport were quick to help us get on our way.

July 10, 2026
Unprompted review
Rated 4 out of 5 stars

Superb

Superb, swift service and, given we went for a high quality vehicle, very good value for money. Pick up and drop off were very simple, no pressure to take on unnecessary insurances. The car itself was immaculate and a pleasure to drive

July 4, 2026
Unprompted review
Rated 5 out of 5 stars

Good cars, excellent services

Good cars, Often received an upgrade. Fast services at car delivery and return on the airport. Clear with respect to price and insurrancys. We prefer Guerin already for years.

July 11, 2026
Unprompted review

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