I can’t praise Guinness Hermitage enough! They’ve been absolute stars, with such kindness and efficiency. Their team is always so polite, and they genuinely care. If only all landlords were this respo... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
After 12 months and several phone calls resulting in broken promises I called today and finally got a helpful member of staff. Gillian understood my frustration and instead of feeding me the usual spi... See more
Company replied
Ibby! Thats it, that's why! So helpful, very knowledgeable. I usually dread calling housing for anything at all. I'm a great tenant but still feel wary of theses calls. Clearly you guys have upgraded... See more
Company replied
I spoke today with Kazz Bolton who was so professional, kind and reassuring that wanted her to know that her work is appreciated. She listened and understood my problem and acted quickly and confident... See more
Company replied
Company details
Information provided by various external sources
We're here to improve people's lives. We do this by providing as many high-quality homes as possible, and delivering great services and care.
Contact info
United Kingdom
- www.guinnesspartnership.com
4.7
Excellent
8K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 99% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I spoke to a lovely gentleman called…
I spoke to a lovely gentleman called Howard , I had quite a lot of repairs to report he was on the phone with me for quite awhile and helped me so much. I’m very grateful, thank you Howard.
June 30, 2026
Unprompted review
Reply from The Guinness Partnership
Hi Caroline.
Thank you for taking the time to leave us a review. Your feedback is appreciated.
Kind regards, Nicole.
Left hoping it can be sorted out
Although the lady spoken with was very helpful, it has been passed on to the liaison officer, I am left still wondering why the key fob hasn't arrived after the original text message to request one came from the G.T. to (myself) around six weeks or so ago, hoping it can be sorted out eventually.
July 15, 2026
Unprompted review
Reply from The Guinness Partnership
Hi Zowie.
Thank you for taking the time to leave us a review. Your feedback is appreciated.
Kind regards, Nicole.
The customer service man was exemplary…
The customer service man was exemplary with his help and advice
July 15, 2026
Unprompted review
Reply from The Guinness Partnership
Hi John.
Thank you for taking the time to leave us a review. Your feedback is appreciated.
Kind regards, Nicole.
Great customer service
Great customer service.
Easy to get hold of .
Sam was very helpful and had alot of time and patience.
All sorted. Thank you
July 15, 2026
Unprompted review
Reply from The Guinness Partnership
Hi Mrs. Bull.
Thank you for taking the time to leave us a review. Your feedback is appreciated.
Kind regards, Nicole.
Very Helpfu Customer Service Staff.
The gentleman I spoke to Izzy was very helpful and sorted my problem out straightaway.
July 15, 2026
Unprompted review
Reply from The Guinness Partnership
Hi Carole, thank you for taking the time to leave us a review, this is very much appreciated, Thanks Sarah L.
Excellent customer service from Dhanish Ali
I spoke with Dhanish Ali. He was very friendly, understanding and managed to help me with my query. Excellent customer service.
July 14, 2026
Unprompted review
Reply from The Guinness Partnership
Hi Natasha, thank you for taking the time to leave us a review, this is very much appreciated, Thanks Sarah L.
I spoke to a lovely lady called ALISON…
I spoke to a lovely lady called ALISON today ,to report some repairs that needs to be done in my house ETC ,she was very professional,polite,and friendly,very helpful and took the time to explain things to me,so thank you ALISON for all your help today.
July 15, 2026
Unprompted review
Reply from The Guinness Partnership
Hi Margaret, thank you for taking the time to leave us a review, this is very much appreciated, Thanks Sarah L.
Hi no body has been and the repairs are…
Hi no body has been and the repairs are not done yet it's a joke
July 15, 2026
Unprompted review
Reply from The Guinness Partnership
Hi Alan,
I'm truly sorry to read through your review.
We would certainly like to look into the issues you have further. For us to do this, please fill in a “contact us” form on The Guinness Partnership website (www.guinnesspartnership.com), you also have the option to live chat us or call us on 0303 123 1890.
We are open Monday to Friday, 8am – 5pm (and 24 hours a day for emergency repairs).
Kind Regards, Sarah L.
Ibby-Thank you!
Ibby! Thats it, that's why! So helpful, very knowledgeable. I usually dread calling housing for anything at all. I'm a great tenant but still feel wary of theses calls. Clearly you guys have upgraded the staff training because the call I just had change my opinion Guinness South completely! Keep up the great work and seriously hold on tight to Ibby, a real asset to any customer based role 👍🏽
July 15, 2026
Unprompted review
Reply from The Guinness Partnership
Hi Iram, thank you for taking the time to leave us a review, this is very much appreciated, Thanks Sarah L.
Friendly and polite
Was just a quick call to cancel a repair I managed to get done myself.
Adviser on phone very polite and helpful.
Wait time to get through always long.
July 15, 2026
Unprompted review
Reply from The Guinness Partnership
Hi Tracey, thank you for taking the time to leave us a review, this is very much appreciated, Thanks Sarah L.
Good response and efficient when…
Good response and efficient when requested a call back . very helpful and understanding.all round very helpful
July 14, 2026
Unprompted review
Reply from The Guinness Partnership
Hi John, thank you for taking the time to leave us a review, this is very much appreciated, Thanks Sarah L.
Reply from The Guinness Partnership
Hi Stephanie, thank you for taking the time to leave us a review, this is very much appreciated, Thanks Sarah L.
Jeetu the customer service guy
Jeetu the customer service guy
Was very helpful, professional and very polite,& re assured me he would address my repair request this made a positive experience for me .
July 10, 2026
Unprompted review
Reply from The Guinness Partnership
Hi Customer Stephen Miller, thank you for taking the time to leave us a review, this is very much appreciated, Thanks Sarah L.
The customer liaison was absolutely…
The customer liaison was absolutely fantastic today in the rent department and customer service
July 13, 2026
Unprompted review
Reply from The Guinness Partnership
Hi Melanie, thank you for taking the time to leave us a review, this is very much appreciated, Thanks Sarah L.
The operator was very helpful
The operator was very helpful , polite ,and professional.
He dealt with my issues effectively and with great understanding.
July 14, 2026
Unprompted review
Reply from The Guinness Partnership
Hi David, thank you for taking the time to leave us a review, this is very much appreciated, Thanks Sarah L.
Guinness housing
Rachel was great at Guinness to sort out my problems very polite and great at telling me about all the information I needed 5 stars ⭐️
July 14, 2026
Unprompted review
Reply from The Guinness Partnership
Hi Susan, thank you for taking the time to leave us a review, this is very much appreciated, Thanks Sarah L.
She was attentive
She was attentive, very precise and generally helpful. Sophia went above and beyond.
July 14, 2026
Unprompted review
Reply from The Guinness Partnership
Hi A F, thank you for taking the time to leave us a review, this is very much appreciated, Thanks Sarah L.
Kadian was very polite and helpful
Kadian was very polite and helpful. She answered all my queries and provided a great customer service.
July 14, 2026
Unprompted review
Reply from The Guinness Partnership
Hi Rabab, thank you for taking the time to leave us a review, this is very much appreciated, Thanks Sarah L.
Reply from The Guinness Partnership
Hi Osas, thank you for taking the time to leave us a review, this is very much appreciated, Thanks Sarah L.
Reply from The Guinness Partnership
Hi Mariame, thank you for taking the time to leave us a review, this is very much appreciated, Thanks Sarah L.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.