I can’t praise Guinness Hermitage enough! They’ve been absolute stars, with such kindness and efficiency. Their team is always so polite, and they genuinely care. If only all landlords were this respo... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
After 12 months and several phone calls resulting in broken promises I called today and finally got a helpful member of staff. Gillian understood my frustration and instead of feeding me the usual spi... See more
Company replied
Ibby! Thats it, that's why! So helpful, very knowledgeable. I usually dread calling housing for anything at all. I'm a great tenant but still feel wary of theses calls. Clearly you guys have upgraded... See more
Company replied
I spoke today with Kazz Bolton who was so professional, kind and reassuring that wanted her to know that her work is appreciated. She listened and understood my problem and acted quickly and confident... See more
Company replied
Company details
Information provided by various external sources
We're here to improve people's lives. We do this by providing as many high-quality homes as possible, and delivering great services and care.
Contact info
United Kingdom
- www.guinnesspartnership.com
4.7
Excellent
8K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 99% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from The Guinness Partnership
Hi Iram. Thank you for taking the time to leave us a review. Your feedback is appreciated. Kind regards, Emma D.
Neighbouring property repair
Spoke with both Ibi and Marco to get some assistance with a repair to a property adjoining a Guinness property. They were both lovely, agreeing straight away that the repair is needed and booked me in for an appointment.
These 2 individuals are a credit to the organisation
July 17, 2026
Unprompted review
Reply from The Guinness Partnership
Hi Lorna. Thank you for taking the time to leave us a review. Your feedback is appreciated. Kind regards, Emma D.
Complaints
Very nice and pleasant to talk with and understanding too most helpful too
July 17, 2026
Unprompted review
Reply from The Guinness Partnership
Hi Paul. Thank you for taking the time to leave us a review. Your feedback is appreciated. Kind regards, Emma D.
So kind and very helpful
So kind and very helpful, when I explained to him what had happened he contacted the team and checked the shower had been delivered and I will receive a call about fitting it today. Which 100% better than the Sureserve customer service, who refused to transfer to a manager and was rude telling me I had to wait for my shower until the 27th July initially then changed to the 24th July. when I complained she told me to complain to my housing association.... Thank you Jeetu you are a lifesaver.
July 17, 2026
Unprompted review
Reply from The Guinness Partnership
Hi Susan. Thank you for taking the time to leave us a review. Your feedback is appreciated. Kind regards, Emma D.
Alison was absolutely amazing with me…
Alison was absolutely amazing with me tonight on the phone. A big massive thank you the world needs more alisons🤍👏🏻
July 16, 2026
Unprompted review
Reply from The Guinness Partnership
Hi Taylor.
Thank you for taking the time to leave us a review. Your feedback is appreciated.
Kind regards, Nicole.
The video call is was easy to do
The video call is was easy to do, the lady was very lovely and helpful.
July 16, 2026
Unprompted review
Reply from The Guinness Partnership
Hi Helen.
Thank you for taking the time to leave us a review. Your feedback is appreciated.
Kind regards, Nicole.
Mina
Just Called to cancell appointment and everything gone smoothly 👍
The customer service agent was very friendly and helpful.
Thank you
July 16, 2026
Unprompted review
Reply from The Guinness Partnership
Hi Tala.
Thank you for taking the time to leave us a review. Your feedback is appreciated.
Kind regards, Nicole.
My call was answered very quickly (for…
My call was answered very quickly (for once!), and the representative was cordial and extremely helpful, and dealt with my queries effectively and efficiently.
July 16, 2026
Unprompted review
Reply from The Guinness Partnership
Hi Zee.
Thank you for taking the time to leave us a review. Your feedback is appreciated.
Kind regards, Nicole.
Thank you so much for all your help…
Thank you so much for all your help today. You were so kind, friendly, and professional, and you sorted everything out so quickly. It was a real pleasure speaking with you, and I’m so glad I had the chance to talk to you. You made the whole process easy and stress-free, and I really appreciate everything you did. Thank you again, and I hope you have a lovely day!
July 16, 2026
Unprompted review
Reply from The Guinness Partnership
Hi Niloofar.
Thank you for taking the time to leave us a review. Your feedback is appreciated.
Kind regards, Nicole.
Very helpful and spoke clearly for me…
Very helpful and spoke clearly for me to understand
July 16, 2026
Unprompted review
Reply from The Guinness Partnership
Hi Amanda.
Thank you for taking the time to leave us a review. Your feedback is appreciated.
Kind regards, Nicole.
Bran just got here with the door bell…
Bran just got here with the door bell right on time got the job done swiftly...gotta love it. Thanks 👍
July 16, 2026
Unprompted review
Reply from The Guinness Partnership
Hi Ali.
Thank you for taking the time to leave us a review. Your feedback is appreciated.
Kind regards, Nicole.
I spokw with Sam today and she was very…
I spokw with Sam today and she was very helpful and patience. Very lovely lady.
July 16, 2026
Unprompted review
Reply from The Guinness Partnership
Hi Abena.
Thank you for taking the time to leave us a review. Your feedback is appreciated.
Kind regards, Nicole.
Very helpful and friendly man who was…
Very helpful and friendly man who was able to book appointment for my repair in a few seconds. He was very helpful and asked is there anything he could help me with. I have never had such a helpful person on your team before. All inquiries was sorted. I hope he picks up my call next time.
July 16, 2026
Unprompted review
Reply from The Guinness Partnership
Hi Benedicta.
Thank you for taking the time to leave us a review. Your feedback is appreciated.
Kind regards, Nicole.
Andy was very helpful regarding all…
Andy was very helpful regarding all my queries
July 15, 2026
Unprompted review
Reply from The Guinness Partnership
Hi.
Thank you for taking the time to leave us a review. Your feedback is appreciated.
Kind regards, Nicole.
I spoke with Ibby who was really…
I spoke with Ibby who was really helpful and provided great customer service.
July 16, 2026
Unprompted review
Reply from The Guinness Partnership
Hi Yusra.
Thank you for taking the time to leave us a review. Your feedback is appreciated.
Kind regards, Nicole.
Good communication and very friendly…
Good communication and very friendly empathetic
July 16, 2026
Unprompted review
Reply from The Guinness Partnership
Hi.
Thank you for taking the time to leave us a review. Your feedback is appreciated.
Kind regards, Nicole.
Paul was very helpful
Paul was very helpful, Guinness definitely seems to be taking leeks & mould more seriously than Clarion ever did for me
July 16, 2026
Unprompted review
Reply from The Guinness Partnership
Hi.
Thank you for taking the time to leave us a review. Your feedback is appreciated.
Kind regards, Nicole.
I spoke today with Kazz Bolton who was…
I spoke today with Kazz Bolton who was so professional, kind and reassuring that wanted her to know that her work is appreciated. She listened and understood my problem and acted quickly and confidently to help me resolve it. I wish all operators were like her- give her a promotion!!!
July 16, 2026
Unprompted review
Reply from The Guinness Partnership
Hi Jill.
Thank you for taking the time to leave us a review. Your feedback is appreciated.
Kind regards, Nicole.
Once I finally got through the operater…
Once I finally got through the operater was very helpful
July 16, 2026
Unprompted review
Reply from The Guinness Partnership
Hi Stacey.
Thank you for taking the time to leave us a review. Your feedback is appreciated.
Kind regards, Nicole.
Very helpful polite customer service
Very helpful polite customer service
July 16, 2026
Unprompted review
Reply from The Guinness Partnership
Hi Natasha.
Thank you for taking the time to leave us a review. Your feedback is appreciated.
Kind regards, Nicole.
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