I can’t praise Guinness Hermitage enough! They’ve been absolute stars, with such kindness and efficiency. Their team is always so polite, and they genuinely care. If only all landlords were this respo... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
After 12 months and several phone calls resulting in broken promises I called today and finally got a helpful member of staff. Gillian understood my frustration and instead of feeding me the usual spi... See more
Company replied
Ibby! Thats it, that's why! So helpful, very knowledgeable. I usually dread calling housing for anything at all. I'm a great tenant but still feel wary of theses calls. Clearly you guys have upgraded... See more
Company replied
I spoke today with Kazz Bolton who was so professional, kind and reassuring that wanted her to know that her work is appreciated. She listened and understood my problem and acted quickly and confident... See more
Company replied
Company details
Information provided by various external sources
We're here to improve people's lives. We do this by providing as many high-quality homes as possible, and delivering great services and care.
Contact info
United Kingdom
- www.guinnesspartnership.com
4.7
Excellent
8K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 99% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Amanda was so pleasant & lovely whilst…
Amanda was so pleasant & lovely whilst logging all the jobs that I had raised for Redbank properties. There were quite a few to do.
July 20, 2026
Unprompted review
Reply from The Guinness Partnership
Hi Gill, Thank you for taking the time to leave us a review. Your feedback is appreciated. Kind regards, Kloe.
To anyone with these who suffer MENTAL…
To anyone with these who suffer MENTAL HEALTH don't tell these as they will make your health feel worse all these care about is MONEY MONEY MONEY 😡 if you are vulnerable like me they will make you worse they think it's acceptable for sure maintenance to come inside my property and damage my internal walls deliberately if they know you feel suicidal they will make you want to end your life my housing officer NO HELP @ ALL because im English their workers also play on people's vulnerability SLAM SLAM SLAM DOORS deliberately asked them for months to stop and they just laugh about it like it's funny ignoring me
July 20, 2026
Unprompted review
Reply from The Guinness Partnership
Hi KvnqzOwn Quiet Storm,
I'm truly sorry to read through your review.
We would certainly like to look into the issues you have further. For us to do this, please fill in a “contact us” form on The Guinness Partnership website (www.guinnesspartnership.com), you also have the option to live chat us or call us on 0303 123 1890.
We are open Monday to Friday, 8am – 5pm (and 24 hours a day for emergency repairs).
Kind Regards, Kloe.
Always friendly customer service agents …
The customer service agents are always kind and helpful. Phil dealt with my rebooking and was great!
July 20, 2026
Unprompted review
Reply from The Guinness Partnership
Hi Zoe, Thank you for taking the time to leave us a review. Your feedback is appreciated. Kind regards, Kloe.
He made sure i understood everything
He made sure i understood everything. Very good service.
July 20, 2026
Unprompted review
Reply from The Guinness Partnership
Hi Tor. Thank you for taking the time to leave us a review. Your feedback is appreciated. Kind regards, Kloe.
Lady on phone for emergency repair
Lady on phone for emergency repair, very clear and nice manor
July 20, 2026
Unprompted review
Reply from The Guinness Partnership
Hi Debra. Thank you for taking the time to leave us a review. Your feedback is appreciated. Kind regards, Kloe.
The advisor answered my inquiry and now…
The advisor answered my inquiry and now I know what to do
July 20, 2026
Unprompted review
Reply from The Guinness Partnership
Hi Customer. Thank you for taking the time to leave us a review. Your feedback is appreciated. Kind regards, Kloe.
Very helpfull and pleasent
Very helpfull and pleasent
And I did not wait.
July 20, 2026
Unprompted review
Reply from The Guinness Partnership
Hi Elaine. Thank you for taking the time to leave us a review. Your feedback is appreciated. Kind regards, Kloe.
You guys are so nice 😍
July 20, 2026
Unprompted review
Reply from The Guinness Partnership
Hi Wali, Thank you for taking the time to leave us a review. Your feedback is appreciated. Kind regards, Kloe.
This is recognition of Sophia who dealt…
This is recognition of Sophia who dealt with my queries, efficiently and sorted My Guinness out. This star rating is only for the superb Sophia.
July 20, 2026
Unprompted review
Reply from The Guinness Partnership
Hi Karl. Thank you for taking the time to leave us a review. Your feedback is appreciated. Kind regards, Kloe.
The gentleman from Guinness was very…
The gentleman from Guinness was very nice ,and polite.We discussed many things about the communal waste bad situation
July 17, 2026
Unprompted review
Reply from The Guinness Partnership
Hi Christine. Thank you for taking the time to leave us a review. Your feedback is appreciated. Kind regards, Emma D.
Stopping the sale of a flat by not providing LPE1 of…
We are trying to buy a flat in one of the properties managed by GuinessHomes (part of Guiness Partnership). The seller has requested LPE1 form months ago and GuinessHomes have missed all the deadlines are just ignoring this request. We are considering pulling out of the purchaseas we do not want to own a flat managed by a comany taht will stop us from selling it in the future when we want to.
I am unable to provide you with the details as I am not the seller - I am the buyer. the seller has requested the LPE1 and all I can say that it is for Titanium Point building.
July 18, 2026
Unprompted review
Reply from The Guinness Partnership
Hi Adam,
I'm truly sorry to read through your review.
We would certainly like to look into the issues you have further. For us to do this, please fill in a “contact us” form on The Guinness Partnership website (www.guinnesspartnership.com), you also have the option to live chat us or call us on 0303 123 1890.
We are open Monday to Friday, 8am – 5pm (and 24 hours a day for emergency repairs).
Kind Regards, Emma D.
Speaking with Alison took the pain out…
Speaking with Alison took the pain out of the process that had previously been experienced over the years. In fact the last two experiences have been much improved in getting significant issues resolved. Truly grateful thank you.
July 14, 2026
Unprompted review
Reply from The Guinness Partnership
Hi Jo. Thank you for taking the time to leave us a review. Your feedback is appreciated. Kind regards, Emma D.
I'm amazed how quick the job was done
I'm amazed how quick the job was done. Thank you
July 17, 2026
Unprompted review
Reply from The Guinness Partnership
Hi Anita. Thank you for taking the time to leave us a review. Your feedback is appreciated. Kind regards, Emma D.
Kadian was very helpful today
Kadian was very helpful today, helped me with link to sign up for an account. Also helped raised an issue. Very friendly and understanding. Thankyou very much
July 17, 2026
Unprompted review
Reply from The Guinness Partnership
Hi Juanita. Thank you for taking the time to leave us a review. Your feedback is appreciated. Kind regards, Emma D.
The experience was great
The experience was great, thankyou for listening to me today about the things to do with the flat!
July 17, 2026
Unprompted review
Reply from The Guinness Partnership
Hi Kevin. Thank you for taking the time to leave us a review. Your feedback is appreciated. Kind regards, Emma D.
Reply from The Guinness Partnership
Hi Pamela. Thank you for taking the time to leave us a review. Your feedback is appreciated. Kind regards, Emma D.
Ibby was tryly excellent customer advisor
Ibby was very courteous, attentive, professional, he had the knowledge to assist my request for emergency repair.
Excellent customer service adviser truly polite and efficient.
Thank you Ibby
July 17, 2026
Unprompted review
Reply from The Guinness Partnership
Hi Miss Costa. Thank you for taking the time to leave us a review. Your feedback is appreciated. Kind regards, Emma D.
I spoke with a very nice lady called…
I spoke with a very nice lady called Chelsea who allowed me time to explain my issue @ was very understanding of my concerns how this situation can affect me being in a Wheelchair
That really means a lot and sometimes the word thank you is not always enough
July 17, 2026
Unprompted review
Reply from The Guinness Partnership
Hi Linda. Thank you for taking the time to leave us a review. Your feedback is appreciated. Kind regards, Emma D.
I spoke to Xander today at Guinness and…
I spoke to Xander today at Guinness and he was helpful and kind. He listened to my concerns and understood my issue. I felt so much better while talking to him today. I hope my issue will looked at more closer. It have ongoing issue for a long time.
Thank you Xander for your support and great customer service skills. Keep up the good work. It was a joy to speak to you. I wish you all the best of luck.
Dee
July 17, 2026
Unprompted review
Reply from The Guinness Partnership
Hi Dee. Thank you for taking the time to leave us a review. Your feedback is appreciated. Kind regards, Emma D.
The call was very pleasant and so was…
The call was very pleasant and so was the conversation
July 17, 2026
Unprompted review
Reply from The Guinness Partnership
Hi Dwight. Thank you for taking the time to leave us a review. Your feedback is appreciated. Kind regards, Emma D.
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