Lovely products and very fast delivery. The FENJAL items remind me of my childhood when my grandmother used the bath oils and perfumes
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Very Fast ship and well packed . Such a lovely selection of fenjal products . I chose a few different products and they smell as lovely as I remember when I first smelled fenjal in Germany . Beautiful... See more
Company replied
Finally Fenjal is here...no longer will I have to nag by visiting Euro friends to bring me my favourite and no more rationing ! My first box arrived today and my family have been told that Mum is havi... See more
Company replied
The Gard Mens Hairspray is brill. It keeps its hold, gives my hair a messy texture and has a nice aftershavey smell. Shipment comes dead fast aswell from Melbourne to Queensland. Definitely give it a... See more
Company replied
Company details
Written by the company
Gotchyou is a family-owned and operated beauty and skin care company that was founded in August 2018 in Geelong, Australia. We are Australia's leading online retailer in premium beauty and skin-care products. Our ideology is straightforward. We believe that beauty is more than skin deep, we are confident that we have the greatest skin-care products on the market, which is why we provide unbiased product evaluations and insights so that you can discover new favourites and the right products that make you feel like yourself. Our website primarily sells Fenjal and Gard products. We believe and take pride in providing a hassle-free online environment where you can buy your favourite skincare and fragrances at affordable prices. Our goal is to make sure that every single one of our customers is happy and satisfied with their purchases. We believe in providing excellent customer service because customer satisfaction is critical to us. We are committed to processing orders within 24 hours.
Contact info
Fast service and products as advertised.
January 8, 2025
Reply from Gotchyou
Hi Bob,
Thank you for your kind review! We're thrilled to hear that you were pleased with our fast service and that our products met your expectations. We hope you continue to enjoy them, and we’re always here if you need anything else.
Kind regards,
Gotchyou Team
Gotchyou fenjal purchase.
Very Fast ship and well packed . Such a lovely selection of fenjal products . I chose a few different products and they smell as lovely as I remember when I first smelled fenjal in Germany . Beautiful naturally derived from plant oils , luxurious quality , very creamy and divine fragrance .
December 29, 2024
Reply from Gotchyou
Hi Ingrids,
Thank you so much for your wonderful feedback! We're thrilled to hear that your order arrived quickly and in perfect condition. It’s heartwarming to know that the Fenjal products brought back such lovely memories for you. Their luxurious quality and divine fragrance truly make them special! We hope you continue to enjoy them, and we’re always here if you need anything else.
Kind regards,
Gotchyou
Recommending this company.
I have dealt with this company on several occasions and never experienced any problems at all. The service is fast and efficient, packaging is always safe and secure. I highly recommend.
December 8, 2024
Reply from Gotchyou
Hi Vivienne,
Thank you so much for your kind words and for recommending us! We're thrilled to hear you've had such positive experiences with our service. Your satisfaction and trust mean the world to us. If there's ever anything we can do to make your experience even better, don't hesitate to let us know!
Kind regards,
Gotchyou Team
Happy
The product I ordered arrived quickly and I always appreciate the thank you card enclosed.
November 10, 2024
Reply from Gotchyou
Hi Lynn,
Thank you so much for your kind feedback! We're thrilled to hear your order arrived quickly and that you enjoyed the thank-you card. Your satisfaction means the world to us, and we look forward to you shopping with us again.
Kind regards,
Gotchyou Team
Postal …
Spoke to a very helpful lady at the company. As I was ordering for myself and a NZ friend the postal was cheaper to post hers myself.
October 23, 2024
Reply from Gotchyou
Hi Felicity,
Thank you so much for your kind words! We're delighted to hear we were able to assist you and help find the most economical shipping solution. If you or your friend need any further help, please don’t hesitate to reach out. We’re here to make things as convenient as possible!
Kind regards,
Gotchyou Team
Divine
I love, love, love the bubble bath. The fragrance is amazing, as are the bubbles. It most definitely does deserve 5 stars.
October 10, 2024
Reply from Gotchyou
Hi Jill,
Thank you so much for the wonderful feedback! 😊 We're thrilled that you love the bubble bath as much as we do—the fragrance and bubbles really make it special, don't they? We're so glad it deserves a 5-star rating in your book! If there’s anything more we can do to make your experience even better, just let us know. Happy relaxing!"
Kind regards
Gotchyou
Quick and professional service thx
August 28, 2024
Reply from Gotchyou
Hi Deborah,
Thank you for your kind feedback! We're glad to hear that you were satisfied with our quick and professional service. If there's anything else we can assist you with, please don't hesitate to reach out.
Kind regards,
Gotchyou Team
I HAVENT TRIED IT YET CUZ I AM NOT…
I HAVENT TRIED IT YET CUZ I AM NOT WELL. BUT IT LOOKS GOOD , I HOPE TO ENJOY IT . IT CERTAINLY CAME ON TIME. I JUST DON'T HAVE TO CONFIDENCE TO TRY IT YET. THANK YOU.
August 9, 2024
Reply from Gotchyou
Hi Catherine,
Thank you for sharing your thoughts, and we're sorry to hear that you're not feeling well. We're glad that your Fenjal products arrived on time and look good to you. When you're feeling better, we hope these products bring you the enjoyment and comfort you’re looking forward to. If you have any questions or need assistance when you’re ready to try them, we're here to help. Wishing you a speedy recovery!
Regards,
Gotchyou Team
Easy to order and quick free shipping…
Easy to order and quick free shipping to NZ, Will order again.
July 14, 2024
Reply from Gotchyou
Hi Alex,
Thank you for your feedback! We're thrilled to hear that you had an easy ordering experience and enjoyed our quick, free shipping to New Zealand. We look forward to serving you again soon!
Kind regards,
Gotchyou Team
Reply from Gotchyou
Hi Kay,
Thank you for your wonderful feedback! We're delighted that your order arrived promptly and that you're enjoying Fenjal.
Your satisfaction is our highest priority, and we look forward to your next shopping experience with us soon.
Kind regards,
Gotchyou Team
Super fast delivery
Super fast delivery, thank you. Fenjal is a fantastic brand and its fragrances are always beautiful.
May 23, 2024
Reply from Gotchyou
Hi Agnes,
Thank you so much for your kind words! We're thrilled to hear that you received your order quickly and that you're enjoying Fenjal's fantastic fragrances. Your satisfaction is our top priority, and we look forward to your next shopping experience with us soon.
Kind regards,
Gotchyou Team
Reply from Gotchyou
Hi Joanna,
That's wonderful to hear! Fenjal is known for their luxurious feel and spa-inspired experiences and makes them a popular choice, so it’s understandable why you love them.
Your feedback is invaluable. It fuels our commitment to delivering outstanding products and service every time.
Once again, thank you for your support, and we look forward to you shopping with us again in the future.
Kind regards,
Gotchyou Team
Great service
A last minute Christmas present for the wife. Posted quickly & arrived in time! Happy wife = happy life 😄
December 15, 2023
Reply from Gotchyou
Hi Nick,
That's wonderful news! I'm delighted to hear that your last-minute Christmas present for your wife not only arrived on time but also brought joy to her. It's true, a happy wife often leads to a happy life. May your holidays continue to be filled with love, warmth, and moments of shared happiness! 😄🎁🌟
We hope you will come and shop with us again.
Kind regards,
Jessie
LOVE THE PRODUCT AND THE SERVCIE
November 17, 2023
Reply from Gotchyou
Hi Lynguerin,
Thank you for the fantastic review! Your kind words and acknowledgment of our dedication to exceptional customer service mean a lot to us. Ensuring our customers have a positive experience is our top priority, and we're excited to hear that you found our service to be clear and exceptional.
We are proud of the products we offer and are pleased to learn that they have lived up to your expectations. Our goal is to provide high-quality items that not only fulfill their promises but also reflect our unwavering commitment to excellence.
Kind regards,
Jessie
Quick delivery
November 20, 2023
Reply from Gotchyou
Hi Andre,
Thank you for your feedback! We're thrilled to hear that you had a positive experience with our Australia Post delivery service.
We hope you will come and shop with us again.
Kind regards,
Gotchyou Team
Love your Gard shampoos and the variety…
Love your Gard shampoos and the variety on offer
November 14, 2023
Reply from Gotchyou
Hi Matthew,
I'm glad to hear that you love Gard shampoos and appreciate the variety they offer! It's always wonderful when a product meets your expectations and provides the options you're looking for.
Your feedback is valuable, it motivates us to continue providing exceptional products and service.
Once again, thank you for your support, and we look forward to you shopping with us again in the future.
Kind regards,
Gotchyou Team
I love the products so much
I love the products so much. The smell reminds me of when my mum had them long time ago. They still remain the same beautiful smell.
November 8, 2023
Reply from Gotchyou
Hi Esther,
I'm delighted to hear that you have such a positive association with our products! It's always heartwarming when scents evoke cherished memories. We strive to maintain the same high quality and beautiful fragrances that our customers have come to love over the years.
Thank you for supporting a small local business, and we look forward to you shopping with us again in the future.
Kind regards,
Gotchyou Team
Reply from Gotchyou
Hi Briffa,
We're delighted to hear that you had a smooth and hassle-free transaction with us! Your satisfaction is our priority, and we appreciate your kind words about our communication and delivery.
Once again, thank you for your support, and we look forward to you shopping with us again in the future.
Kind regards,
Gotchyou Team
I adore the shower oils.
July 18, 2023
Reply from Gotchyou
Hi Caille,
I'm so glad to hear that you adore the Fenjal shower oils! They truly offer a luxurious and soothing experience, leaving the skin feeling nourished and refreshed. It's always wonderful to hear about personal experiences with products.
Kind regards,
Jessie
Gotchyou are very clear on exceptional customer service .
Gotchyou are very clear on " Outstanding customer service ".
Its not only talk but their products are a back up & speak volumes.
Amazing products. I would definitely recommend this amazing Australian Small Business within my capabilities.
June 25, 2023
Reply from Gotchyou
Hi Brubeck,
Thank you so much for your wonderful review! We truly appreciate your kind words and your recognition of our commitment to outstanding customer service. It's our priority to ensure that our customers have a great experience with us, and we're thrilled to hear that you found our service to be clear and exceptional.
We take pride in the products we sell and are delighted to know that they have met your expectations. We strive to offer high-quality items that not only deliver on their promises but also serve as a testament to our dedication to excellence.
Your recommendation means a lot to us, and we're extremely happy that you're willing to share your positive experience with others. We value our customers' feedback, and it motivates us to continue providing exceptional products and service.
Once again, thank you for your support, and we look forward to you shopping with us again in the future.
Kind regards,
Gotchyou Team
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