Lovely products and very fast delivery. The FENJAL items remind me of my childhood when my grandmother used the bath oils and perfumes
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Very Fast ship and well packed . Such a lovely selection of fenjal products . I chose a few different products and they smell as lovely as I remember when I first smelled fenjal in Germany . Beautiful... See more
Company replied
Finally Fenjal is here...no longer will I have to nag by visiting Euro friends to bring me my favourite and no more rationing ! My first box arrived today and my family have been told that Mum is havi... See more
Company replied
The Gard Mens Hairspray is brill. It keeps its hold, gives my hair a messy texture and has a nice aftershavey smell. Shipment comes dead fast aswell from Melbourne to Queensland. Definitely give it a... See more
Company replied
Company details
Written by the company
Gotchyou is a family-owned and operated beauty and skin care company that was founded in August 2018 in Geelong, Australia. We are Australia's leading online retailer in premium beauty and skin-care products. Our ideology is straightforward. We believe that beauty is more than skin deep, we are confident that we have the greatest skin-care products on the market, which is why we provide unbiased product evaluations and insights so that you can discover new favourites and the right products that make you feel like yourself. Our website primarily sells Fenjal and Gard products. We believe and take pride in providing a hassle-free online environment where you can buy your favourite skincare and fragrances at affordable prices. Our goal is to make sure that every single one of our customers is happy and satisfied with their purchases. We believe in providing excellent customer service because customer satisfaction is critical to us. We are committed to processing orders within 24 hours.
Contact info
Delivery was on time
June 25, 2023
Reply from Gotchyou
Hi Patricia,
Thank you for your feedback! We're thrilled to hear that you had a positive experience with our Australia Post delivery service and found it easy and convenient. We strive to provide excellent customer service and ensure that our customers receive their orders promptly.
Kind regards,
Gotchyou Team
Reply from Gotchyou
Hi Danijela,
Thank you for your feedback! We're thrilled to hear that you had a positive experience with our Australia Post delivery service and found it easy and convenient. We strive to provide excellent customer service and ensure that our customers receive their orders promptly.
We're also delighted to know that you love our Fenjal products! Fenjal is known for its high-quality skincare and beauty products, and we're glad to hear that you're enjoying them. We appreciate your support and hope to continue exceeding your expectations in the future!
Regards,
Gotchyou Team
Great products and fast shipping.
April 13, 2023
Reply from Gotchyou
Hi there,
Thank you so much for your kind feedback! We greatly appreciate your positive review and are thrilled to hear that you are satisfied with our products and shipping speed.
At Gotchyou, we strive to provide exceptional quality products and a seamless shopping experience for our valued customers like yourself. Your satisfaction is our utmost priority, so your feedback means a lot to us. We are delighted that we could meet your expectations.
Once again, thank you for choosing Gotchyou and for taking the time to share your positive experience. We look forward to you shopping with us again soon!
Kind regards,
Gotchyou Team.
I love this product
I love this product, I could only get from friends who were arriving in Australia for a holiday, my purchase was wrapped perfectly and also arrived earlier than was expecting, one happy lady here. I have also recommended You to my daughters who also love Fenjal as I won’t be sharing 😂
April 20, 2023
Reply from Gotchyou
Hi Shirley,
Thank you for your positive feedback! We're thrilled to hear that you love our product and had a positive purchasing experience. We take pride in ensuring that our customers receive their orders promptly and in excellent condition. It's wonderful to know that our efforts have made you a happy customer.
We appreciate you recommending our product to your daughters as well. It's always great to share the joy of using a product you love with your friends and family.
Thank you again for your support, and we hope Fenjal continues to bring you joy and satisfaction.
Kind regards,
Jessie
Excellent service and products
My order was processed promptly, and received quickly. The customer service was great - I had given the wrong phone number for the recipient and Jessie responded straight away to tell me she'd fixed it and also asked if I wanted to add a message. Very happy with my experience and I'll be using her again.
January 16, 2023
Reply from Gotchyou
Hi Michelle,
Thank you so much for your positive feedback and for choosing to shop with Gotchyou! We're thrilled to hear that your order was processed promptly, received quickly, and that our customer service was great. Your satisfaction is our top priority, and it's great to see that we were able to meet your expectations. We are so glad that you will be shopping with us again in the future. Thank you for your support!
Kind regards,
Gotchyou Team
Reply from Gotchyou
Hi Narelle,
Thank you for your kind words and for choosing to shop with us! We're so happy to hear that you appreciated our quick communication and reasonable prices. We strive to provide excellent customer service and it's great to see that it was reflected in your experience. Thank you for your support and we look forward to you shopping with us again in the future.
Kind regards,
Gotchyou Team
Great transaction
Great transaction, thank you.
Usually a hard to obtain product in Australia, made easy on your website.
Quick shipping.
January 19, 2023
Reply from Gotchyou
Hi Gwenda,
Thank you for your feedback, we are glad that you found it easy to obtain Fenjal products on our website and that you were pleased with the quick shipping. We strive to provide a seamless shopping experience for our customers. We hope to see you again soon and that you continue to enjoy Fenjal products.
Kind regards
Gotchyou
Reply from Gotchyou
Hi Pieter,
Thank you for great review. We're delighted to hear you're pleased with our service; customer satisfaction has always been and will always be our top priority.
We hope you will return to shop with us.
Kind regards,
Gotchyou Team
Excellent product
Excellent product. Amazing service and quick delivery. Highly recommend.
November 16, 2022
Reply from Gotchyou
Hi Suzanne,
Thank you for taking the time to share your experience with us.
Customer service is extremely important to us. Our number one priority is to provide outstanding customer service. Thank you for your continued support.
Kind regards,
Gotchyou Team
Reply from Gotchyou
Hi Cyrena,
Thank you so much for your kind words. We like to keep a wide variety of products on hand so that our customers have as many options as possible at the lowest possible price. We prioritise customer experience and satisfaction, and your review validates the effort we put in every day. We hope to see you again soon.
Kind regards,
Gotchyou Team
A little remembrance of my Mum.😍🥰
🥰😊So happy I’ve found after all these years. A fragrance I love & will always remember from childhood my Mum wearing. Thank you.🤗
September 20, 2022
Reply from Gotchyou
Hi Ngataierua,
I sincerely appreciate your warm sentiments. It's great that Fenjal products have finally been made available in Australia. I'm aware that some scents bring back fond memories, and Fenjal's Classic Fragrance certainly fits that description. We hope to see you again soon, and I hope you enjoy your Fenjal purchases.
Kind regards,
Jessie
Excellent service
Fast and efficient service, goods arrived in perfect condition, Thank You !!
September 9, 2022
Reply from Gotchyou
Hi Lynn,
Thank you for your lovely feedback. It made our entire team happy.
We're thrilled to hear you're pleased with our service; Our top priority has always been and will always be customer satisfaction.
We hope you will come and shop with us again.
Kind regards,
Gotchyou Team
Reply from Gotchyou
Hi Beryl,
Thank you for your lovely feedback. We're glad you're happy with the products and our service; customer satisfaction is always our top priority. We hope you enjoy your purchases and return to us.
Kind regards,
Gotchyou Team
Living in Australia I have been looking…
Living in Australia I have been looking and missing this product Fenjal which I love and used all the time in the UK was so happy to find it here, Amazing fast easy delivery very happy enjoying my fenjal shower foam and will definitely be ordering again very soon 👏
August 16, 2022
Reply from Gotchyou
Hi Sheridan,
Thank you for your kind words. It's great to hear you've finally found your Fenjal products in Australia. I can assure you that Fenjal is here to stay. Our top priority has always been and will always be customer satisfaction.
We hope you will come and shop with us again.
Kind regards,
Gotchyou Team
Indulgence
Thank You for bringing my favourite bath product to Australia. Now indulgence can be as often as I like.
August 15, 2022
Reply from Gotchyou
Hi Mia,
Thank you for your kind words. We are delighted to have been able to bring this absolutely stunning Fenjal product to Australia. I can assure you that it is here to stay, so you can indulge whenever you want. Everyone, we believe, is entitled to some well-earned self-indulgence.
Kind regards,
Gotchyou Team
Finally Fenjal is here...no longer will…
Finally Fenjal is here...no longer will I have to nag by visiting Euro friends to bring me my favourite and no more rationing ! My first box arrived today and my family have been told that Mum is having "me time" tonight... Thank You for bringing my favourite little indulgence "downunder".
August 5, 2022
Unprompted review
Reply from Gotchyou
Hi Maria,
Thank you so much for your kind words. I am overjoyed that you discovered us and can now finally enjoy some well-deserved "me time." We at Gotchyou adore Fenjal and can assure you that it will remain "downunder" so that everyone can indulge in a little self-indulgence.
Kind regards
Gotchyou Team
Great product availability prompt…
Great product availability prompt postage excellent customer service
July 21, 2022
Reply from Gotchyou
Hi Lynne,
Thank you for taking the time to write such a lovely review. We're delighted to hear you're happy with our service; customer satisfaction is always our top priority. We like to keep a wide variety of products on hand so that our customers have as many options as possible at the lowest possible price.
Kind regards,
Gotchyou Team
Reply from Gotchyou
Hi Vicky,
Thank you for your positive feedback. The primary goal is to provide excellent customer service and Satisfaction. We hope you will shop with us again in the future.
Kind regards,
Gotchyou Team
Incomplete postal address on parcel…
Incomplete postal address on parcel resulting in my requirement to travel out of my area to collect.
July 1, 2022
Reply from Gotchyou
Hi Nardja,
I am very sorry to hear that you had to travel to your local Post Office to collect your parcel.
However the address that was fixed to the parcel was a direct copy of the address supplied by you when you created your account.
Please let us know if this address given is incorrect when you purchase from us in the future.
Kind regards,
Gotchyou Team
Reply from Gotchyou
Thank you so much for taking the time to tell us about your experience. We place a high value on customer service. We strive to provide the best customer service possible. We hope you will shop with us again in the future.
Kind regards,
Gotchyou Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.