Gymworld Fitness Reviews 

I bought this fantastic product in October 2015
I had excellent service on the telephone
My product was delivered and assembled in my home
The aftersales has been excellent
After years of trying various companies and been through at least 18 crosstrainers, this is finally the real deal, after 12 years of trying
Unlike Amazon, Profitness, Argos, Gym world has been the best!
I even bought the mat, for the cross trainer
I know and feel confident that any problems that may arise, Gym world will be there to assist me.

I love dealing with Gymworld. This is my third order from them and as always they are great to deal with. Graeme was fantastic and incredibly responsive.

I have used this guys a couple of times and went back after the first occasion due to the good prices and range on offer.
However both times the delivery was more a case of 'you'll get it when it gets there' rather than arranging a suitable delivery. As mentioned in another review, certain items seem to be ordered in by the people based on customers orders, so sometimes it may be a while before they get dispatched to you.
In summary - if you aren't fussed about getting your order by a certain time, and can cope with fussy couriers, then these are just the ticket.

I purchased a treadmill from Gymworld using the finance method that is offered on their website.

I paid a 10% deposit, and financed the balance over a 12 month period.

As the treadmill was faulty, Gymworld collected the treadmill and then began to mess me about with the refund. When I would call Gymworld to chase up my refund, I would get the excuse that the admin person is not in the office, or the accountant will be arranging the refund. This went on for three weeks. The excuse after this was that the cheque was in the post. The different staff members I spoke to all gave a different story and it was clear that Gymworld were delaying/refusing to pay me.

Finally, I contacted the finance company who intervened on my behalf and recovered the money from Gymworld.

I have made a complaint to the Financial Conduct Authority about the way Gymworld conduct business.

Do not buy from this company.They come across very polite and professional, yet are the very opposite.

A bunch of incompetent liars.

When I wanted to buy a multigym I initially contacted two of the leading suppliers. Their prices were competitive but there was one major problem- would they transport the equipment downstairs to install in a basement room? I couldn`t get a definitive answer- the usual health and safety concerns which might mean the equipment could be dumped in the hallway. Graeme Stott at Gymworld pricematched and promised there would be no problem with the downstairs installation. Scott delivered and installed the multigym with care and efficiency.

These guys are awesome. Seeing some of these negative reviews, to be honest, they're nonsense. People only seem to leave a review when something's gone wrong (which happens, and GymWorld goes to the ends of the earth to fix it if it does), and it gives an unfair view of this company, which in actual fact is made up of a bunch of great, helpful people.

Personally, I called them a couple of times, since I was going to make a big purchase (a couple of grand on a treadmill desk, via finance, for which they're the only company I know of to make that happen :) ) and they were 100% friendly and informative. Really helped me out.

They were also able to deliver on time, sooner than I thought actually.

Every step of the way they've been supportive and made the whole thing a breeze... which is what you want when you're ordering an expensive item :D

Really cant believe the service I have received.

They sell items that are not in stock.

3 promised call backs that never materialized, several emails to different staff members, no replies.

Not until 9 days after first contact (delivery 2-7 days), did they confirm they don't have the item stocked .

You have to be really proactive in chasing this company.

I am really impressed with this company. I narrowed my choice of cross-trainer down to 3 or 4, including the Spirit CE800 which was a bit of a dream because it was over twice my budget. I contacted several firms on-line, but got the best response from Gymworld. They had a couple of the cheaper machines available for me to try in the showroom, but pointed out that the CE800 could be purchased on 0% finance over 3 years, so I could spend my £1000 budget and pay an additional comparatively small monthly payment to get my "dream". They did not have one in the showroom, but would be happy to take me to a local gym in Oldham where they had 3 in a commercial working environment for me to try, warts and all. I visited them and was well impressed by the expertise and advice available. As promised, they took me to the (serious) local gym where I tried the machines at will. I decided on the CE800, but then discovered that an on-line competitor had the machine £300 cheaper in a "January Offer". Gymworld price-matched immediately, and charged less for installation. The 2 guys who installed the machine were pleasant and efficient - it was no trouble despite the fact that we live in an end terrace which involved them transporting the machine along the back alleyway the length of the terrace. A really good experience, so I have bought, and am now ordering, additional equipment from them.
I am just glad I did not read some of the TrustPilot reviews before I did business with them because it might have put me off! But we can only speak from our own personal experience with companies and mine has been extremely good with Gymworld.

This is an excellent desk and treadmill that I am now using every-day. The service from Gymworld was first class and they delivered rapidly and helped me through finding the correct solution for me.

Really helpful people great treadmill could not have been better the only grumble the delivery people were not helpful and pretty miserable. Apart from that brilliant service and product

There was a mess up with the postage meaning my packages arrived on separate days and not in one bulk order as I had expected.
However, I contacted their customer service department and they replied instantly, kept me updated throughout the whole process, sorted out the issues that were occurring and were courteous and friendly throughout.
They sorted the issue without hesitation and made me feel valued as a customer.
I even phoned up one day and asked when the rest of my incomplete order would arrive and without even asking for my name the company knew who I was and could instantly answer my questions.
Some of the best customer service I've ever come across and will be using them again.
Made me feel like a valued customer, would recommend.

Avoid GymWorld at all costs.
They failed to delivery some gym equipment and have not given me a refund.

It is now November 2014 and they are still avoiding contacting me.

Do not buy anything from these thieves.

After recently purchasing a piece of equipment from Gymworld, I found the service was first class from start to finish. I was unsure what machine would be suitable for my needs and Gymworld was able to help assist my decision. My machine is up and running, and I am very happy with it. Thank you Gymworld.. Will happily recommend.

Hello there

I had been looking for a Treadmill desk for a while and did a lot of research. Eventually, I came across Gymworld. My husband and I went to 'test walk' the equipment and were so pleased with the whole system and the efficient manner that we made our decision there and then.

The equipment arrived, although a slight delay with paperwork and booking delivery, this was more like a glitch than a problem.

The service has been very friendly, staff are approachable and most professional. A good company to purchase an item from.

A couple of business acquaintances have shown an interest and I have unreservedly recommended them.

Good luck!
Clarice

After waiting 3 weeks for delivery of my cross trainer, when I unpacked it ready to assemble, I noticed that there were scratches to the trainer, and several screws and washers missing. I called Gym World who advised me that I needed to contact Kettler direct and there was no apology about the scratches or an offer of a discount.
When the additional screws arrived they were the wrong size, by which time I just wanted the trainer to be collected and to be refunded in full. It has taken numerous emails (most of which go ignored) and phone calls. Eventually the trainer has finally been picked up after taking up a huge amount of space in my living room for the past 4 weeks. Despite it being collected, there is of course no sign of my refund. What a surprise!
Gym World are possibly the worst company I have ever dealt with. Truly appalling.

Graham, the salesman spent most of the morning helping me to decide which elliptical trainer to buy. Gymworld then lent me a machine from their show room until mine arrived. The two men who delivered my machine carried it up a flight of stairs and put it together with great efficiency in a confined space, leaving everything very neat and tidy. Gymworld also threw in a couple of free rubber mats. It is hard to see how the company could improve!

Gymworld delivered my treadmill within 5 days, they booked in the delivery with and 2 of the nicest chaps arrived and put my treadmill together today, they were very polite and tidy. All I can say is I haven't any issues with Gymworld. The service from start to finish was great, A good company to deal with.

I reviewed this company before buying and seen that it had a few poor reviews, mixed with a few good lately. So I though 'how bad can they be?' I was extremely wrong!

I purchased a treadmill on Feb 14th 2014, and paid for the 5-8days delivery method. The reason I purchased with this company is because it would mean that i would receive my treadmill quicker than any other company could offer. After THREE WEEKS, i finally received my treadmill. However, it was not as smooth as that. During these three weeks, i contacted the customer service via email, phones dozens of times (in which all these calls increased my phone bill by £10 due to it not being a free number) and contacted the delivery company as well. I dont believe that this is customers responsibilities, when we are paying for a service, yet we have to phone up ourselves?! then after setting up the treadmill, the belt was not properly aligned due to a manufacturing fault. i reported this and my late delivery to the company but there was no mention of the late delivery in their reply, and the poorly aligned belt was MY FAULT due to not maintaining my equipment correctly? now you tell me, if i had just set up the item, and i just turned it on to check it was working, how does the item need maintenance all ready after only being on 30 seconds?! so after phoning citizens advice, they advised my to yet again contact the company and write a letter of complaint. I then heard back off the company saying they would get a mechanic from the company to contact me free of charge, and they also mentioned that under the terms and conditions, posting dates are 'not contractual' meaning they can say 'hey you'll get it in 5-8 days, but actually only receive it in 3 weeks!'. If they think I am going to waste more of my time sitting at home, waiting on a call, and waiting in for the next 3 weeks when i am a busy working parent, then they are wrong!! I would never do business with this company, and I would strongly advise that no one else does!

Went into the shop and bought a shop-floor bench. The guy I spoke to was nice, however I was promised delivery, which still has not materialised, nearly 2 weeks later. So, I'm afraid, like others, I can not really recommend the company.

Arrived late on Saturday and spoke to Graham, had an idea what we wanted and Graham showed us a couple of examples, then a couple of his own suggestions. Glad we went to the showroom as the mills we had researched would have been way too soft underfoot for us. We settled for a Lifespan TR1200i, good solid machine, quiet and reliable - lots of really excellent reviews. Husband just gets to run on it and I can use all the fancy programmes and the Lifespan fitness interactive health programme with it too (still working that out!). Graham and another chap delivered the machine, set it up, made sure it worked OK, cleared away the rubbish and then left. We've used the machine around a dozen times since delivery and had no problems at all. Will remember to lube the treadmill every month and keep it dusted down and I think that's about all the maintenance we'll need to carry out on it. For us it's handy to know that the showroom is only 15 mins drive away and we have their contact details too. Would recommend both Gymworld and the treadmill. Top class, thanks Graham. Louise & Bill x