Gymworld Fitness Reviews 

What a rubbish company! Ordered product 3 times, nothing was delivered after wasting three saturdays waiting for product to come. Payment approved by bank, but no order came. Stock levels on site are bogus, and very poor customer service. Tried to call to sort it out, but was offered no help or assistance, I don't think they could care any less. I WOULD AVOID AT ALL COSTS ORDERING ANYTHING FROM HERE...

I bought a cross trainer for my wife from Gymworld last week. I called to ask questions about the cross trainer before I bought it to be safe and they answered all my questions straight away. The cross trainer was delivered the day after I ordered it and my wife loves it. I might even have a go myself.

I'd definitely use Gymworld again.

I ordered a treatmill. Got a 'Free Gift' which was Saturday delivery. Upon paying, I realised that they added £7.95 delivery fee to the order. Tried to sort that out with them, but I was told that it is a mistake and will be refunded. To top this all up, I received a call from the courier company, telling me that they will not deliver (on Saturday) as they never 'received' the item from GymWorld. I phone GymWorld, which told me that they 'shipped' the item to the courier company on Wednesday already. When I said this is really bad service, GymWorld told me that they will then cancel my order, as I'm not happy with the service. Not even offered to try and find out what went wrong.

I read the reviews about their bad service on-line, but still thought it might just be isolate cases. Reading these again now, made me realise there is something seriously wrong with their customer service. What ever you do, DO NOT BUY FROM THIS COMPANY!!!!

I ordered a treadmill for a Saturday delivery, I called on the Thursday to confirm and was told there was a problem it would be there next Saturday I waited in and called about mid day and was told that the courier won't deliver in my area on a Saturday. After cooling down I agreed to let them deliver the next Monday guaranteed P.M. I got home from work at 10am to find the courier had been at 8.30am and left a card. I called gym world and they said sorry but we don’t guarantee an A.M or P.M delivery. I have cancelled this order as I should have done at the first sign of trouble. Do not waste your time with these jokers go elsewhere. Customer service is a joke and they have proven to be completely unreliable.

Nice frendly Staff with good product Knowledge
They help me find the bike and treadmill for me
with delivery was an all day one but at atleast
they told me which day it was coming
would definitely use them again

Can't understand how Gymworld has got so many bad reviews when my experience was so good.

I phoned in the afternoon on the Thursday asking for advice regarding fitness equipment as I had no clue which type to go for nevermind Brands or Models! I spoke to Andy who asked me a few questions and we came to the conclusion that a cross trainer would suit my needs best and that a mid range machine would see best value for me. We settled on a Horizon Fitness Endurance 3 which looked to be a good compromise. Andy then went through the delivery options as I would not be able to bring such a heavy box in myself, so we organised a 2 man service to come to drop it off.

It has just been delivered, placed into my conservatory, and its only Tuesday Morning! Well done Gymworld, I will definitely be recommending you to my friends and Family.

I googled around for treadmills and found gym world. when speaking to a the sales adviser i told him what i wanted to acheive and he recommended horzion adventore treadmill , its so easy to use. over all i was very pleased with the sevice and dilivery i wiil be buying from gymworld again. ill be recommending gymworld to my friends.

I first e-mailed the company for warranty info on a bike I wanted, I received an answer 3 days after the e-mail.. Unfortunately upon receiving the item, though it functioned properly, part of it was damaged, and I couldn't find any information on the warranty GymWorld told me it came with!!!! So after a couple of e-mails and trying to get someone on the phone, I had no luck! So I couldn't claim on the warranty and i couldn't contact GymWorld about the faulty product!!


The bike was actually my 21st birthday present and so I was doubly disappointed with it as we couldn't afford to get me a new one... Terrible company and they shouldn't be allowed to trade after reading all these other reviews, I wish I had known beforehand as there were other online stores to get the same product. I hope they get shutdown ASAP.

Well to cut a long story short I would not reccommend using this company. The money was taken from my credit card the same day i placed the order, with a delivery of 2-7 days, 19 days after delivery still no item, alternatives offered were suggested to be better only they weren't. Have requested money to be refunded - not that i should have to as it shouldn't have been taken in the first place. DO NOT wait for anyone to ring you back if there's a problem, they didn't in a hurry. Am VERY disappointed as now i have missed out on other January deals. I shall be reporting this company to Trading Standards.

After reading the reviews, I took the precaution of calling the company to check they had the product I wanted in stock. Despite the website claiming it was in stock and could be delivered next day, the product was "on order" and unavailable. I shall be reporting this company to trading standards for inaccurate claims on its site.

The running machine is fabulous. They do not deliver what they say ...we had to chase and chase and chase and we got the delivery after 3 weeks (they stated alot less!) albeit the snow did delay by a few days. I took a morning off work to wait for the 9ish delivery - I rang at 11am to ask where it was .....it had been changed to the next day and they lied to us and tried to say they had spoken to my husband and rearranged it. I was with my husband so that was clearly a lie - Martin did not ring. I WILL NEVER USE them and would recommend you don't - left a nasty taste the team are very disfunctional.

I paid for Saturday delivery and nothing arrived. Chased up & was told internet order had not been booked through to the courier!!! Rebooked for following Thursday taking time off from work still not arrived and promised callback not happened...Will chase again, not a pleasant experience.

A totally unacceptable experience, told I had next delivery 10 days ago, goods still not arrived, have phoned 10 times, each time told I would recieve a call back, still waiting

Do not use Gym World, they charged me for next day delivery and then could not deliver the goods on 3 separate occasions despite me calling the day before each and confirming dispatch. They are extremely poor, AVOID AT ALL COSTS.

Ordered online and then spoke to them. Was worried about some of the reviews written, but I can categorically say, this was unfounded and I found the people and company I spoke to helpful.
Multigym arrived as requested, all pieces complete and now using it to lose my flab.
Thank you Gymworld.co.uk