Gymworld Fitness Reviews 

Had my lifespan 1200i delivered Wednesday 05.02.14 07.00 as arranged bang on delivery guys very helpful took all rubbish away have been using for one week and am very pleased with it .I received my treadmill within a week of ordering
thanks everyone concerned
Cheers
Chris Stepney

Ordered a treadmill desk. Communication was poor but after a bit of chasing we got what we had ordered, and it is great. I must admit they don't call you back when they promise.

I got the treadmill I ordered a day faster than I expected.
When I had problems setting it up, the team at GymWorld were incredibly helpful (and very polite when it turned out it was my daftness causing the problem!)
I wouldn't hesitate to order from them again.

I purchased a treadmill two weeks ago and despite the 2-7 days delivery promise, nothing has arrived. I called them on 4 occasions to get a delivery date and on 4 occasions I was told someone would get back to me and on 4 occasions no one did. This morning I called again to try and get delivery and again was told someone would get back to me and, yes you've guessed it, no one did.

I have just written and cancelled my order but since reading these reviews am worried that I might have trouble getting my money back.

I would avoid this company at all costs no care for customers at all I would describe their service as dismissive at best.

I really wish I had read these reviews before I purchased from Gymworld !

I placed an order for a cross trainer over two weeks ago. The delivery was supposed to be between 2-7 working days and despite numerous calls to their customer service department the only response I'm getting is that the manufacturer (Kettler) is doing a stock check so they are unable to give me an ETA on when the product will be available. With all of the calls I've made to GymWorld I've only had one call back from them and that is only because I demanded it.

It's really unacceptable and I am very dissatisfied with their lack of customer service. I'd strongly advise people to look elsewhere.

Mixed bag of reviews so make your own mind up. Ordered a £900 cross trainer on line. After a week I had not heard anything from this company. 5 phone calls (4 just sent me to a voicemail) and 2 emails to try and find out when item will be delivered and nothing. When I eventually spoke to their warehouse, the promised return call never happened. Eventually gave up (if the sales experience mirrors after sales, quite frankly I'll take my business elsewhere) and cancelled the order.

Having read some of the very negative reviews of Gymworld on this site after I’d placed the order (for a treadmill and upright exercise bike) I was nervous, to say the least! There was an initial delay as the bike wasn’t in stock, which meant that delivery of the two pieces of equipment was delayed by a few days. But a new delivery date was agreed – and everything happened like clockwork. The two guys were confronted with a massive treadmill to remove (from a tricky location) – but dismantled and removed it without any fuss. The new stuff was installed and tested – and they left behind a VERY happy customer. If my experience is anything to go by, this company is brilliant – and I’d recommend it to anyone. And no I don’t work for them – I’m a Church of England vicar!

Ordered a cross trainner on the 4th April 2012 via phone. They said they pass our name and address on and the manufacturer will call us later that day or the day later...no phone call. We then phoned back on Saturday they said the manufactures won't be in until Tuesday and that he will chase it up and phone me back...he didnt. We phoned back Wednesday morning and was told the manufacture tried to call on the Tuesday they hadn't because I was I all day. On Wednesday we called back and they said it was dispatched yet the manufacture hadn't called to arrange the date. We decided to cancel it as by this point we felt we would never see the cross trainer.
When we tried to stop the money via the credit card.Gym World took the the money on the day of purchase they legal have 30 days to reimburse the money the bank said.
On the 11th April the cross trainer turned up but we rejected it then as we had already cancelled it.
Bought it on Amazon for £95 saving £34.

Didn't trust them after reading reviews of items being out of stock but they were the only company selling the weights I wanted. I phoned them up to make sure they were in stock and ordered it over the phone instead of using their website. The weights arrived the next morning

if i had the powers and the finance i would sue this company for the time they have wasted, i am going to go out of my way to write a bad review about them, just incase i can stop any poor soul out there who may be considering using there website.

a month ago i ordered a treadmill online, and used the 36 month interest free finance option.

the next day i thought id give them a call to find out if they had recieved my 10% deposit. they told me over the phone that the 36 month option isnt available, even though they sent me an email a day before stating "thank you for choosing the 36 month finance option" anyways, so i called them, and they were accusing me like its my fault for this mess. they compromised and offered me an 18 month finance option to which i reluctantly agreed to

anyways they apologised and i was happy,

I call them a few days later and they say that the treadmill can take anywhere from 7 to 10 working days

so 3 weeks pass by and i am sick of waiting, so i call them up, and they say that they are out of stock, and i will have to wait 2 months before i can get the treadmill, as you can imagine i was so pissed off but i remained polite and didnt get angry at the staff

the staff member said that he could offer me a more expensive treadmill (that was worth £100 more) for the same price as the original one i wanted to buy, as an apology for the inconvenience

i told him i would consider this, and would call him back... then I looked online, and looked at there ebay page (they sell stuff on ebay under the username gymworld) only to find that they were selling the treadmill they offered me, for cheaper then the original treadmill i wanted to buy...

you cant even make this stuff up

when i called them back, i told the guy (simon his name was) that i looked on there ebay and the treadmill you were trying to give me a discount on was already selling for cheaper on the ebay page, to which he replied " oh im sorry i dont deal with the ebay side of things, i didnt know we were selling it that cheap"

honestly im just sick and tired of this company, i wish i had never found there crummy website... at the moment, they still have my £80 deposit and it can take up to 5 days to get my money back...


please please please for the sake of your own sanity stay far far away from this joke of a company.

Ordered a Keys Fitness KF-LEG leg machine which was discounted at 50% at the point of purchase and the sale completed.

Got an email from them later advising the item was out of stock. No advice as to when the item would be back in stock, which isnt good or even normal customer service.

After checking their website, it was found that the item had been put back to full price and they obviously didnt want to sell at their advertised and purchased price.

Wont purchase again from a company that operates like this and I cant recommend them either for these reasons.

Don't just take my word for it,look at the rest of the reviews here. This company needs to stop misleading people about how much stock they say they have. What a terrible company to deal with, it needs to be taken out at dawn like an old horse and shot dead. Ah,i feel better now.

I recieived the goods on time, unfortunatly one of the goods was faulty and i have spent over two week emailing and numerous phone calls trying to get the goods returned for a replacement. Gave up and Barclaycard are now dealing with it on my behalf. Will never deal with this cowboy out fit again

Avoid Gymworld at all costs is my recommendation, i wish i had done some more research on them so i would have avoided the hassle and time wasted I ordered a cross-trainer on 3 Jan and it stated next working day delivery, on the 5th Jan I contacted them to ask where my goods are, they then tell me the model i ordered is out of stock and won't be in till February, they offered me a replacement and i agreed. 2 days later i have to chase again to be told that the replacement item is also out of stock but should be in soon, almost 2 weeks after i ordered the cross trainer it arrived, however, the item was damaged I contacted them and if they tried to be more unhelpful i doubt they would have succeeded, with no faith in their ability to remedy the problem i canceled the order and fully envisage a battle to get my money back even after they have collected the item don't be tempted by their competitive pricing, it comes at a cost!

I'm not usually one to write reviews but I was a bit worried about purchasing from Gym World after all the bad reviews, so had to write about my experience with them. Although I was worried reading on here, I decided to go with them because they had a really good deal on the treadmill that I wanted. I phoned them up to put the order in for more reassurance and the guy who I spoke to was friendly and said that he would make sure that the treadmill went out the next day for delivery even though I phoned to order in the evening and near xmas. The item was sent out the next day and I recieved it the following day even with the snow. I was very happy with the service I got with my treadmill and wouldn't hesitate to order again.

I ordered my Nordic Track C2500 threadmill on 26 Oct (Tuesday) and was told it would be delivered that Saturday. The price was the same as other internet retailers but I chose Gymworld as a number of the other suppliers including Nordic Track itself were out of stock, plus Gymworld was offering a free mat (worth £50). I was sent an email confirmation, which was helpful.

Unfortunately the threadmill did not arrive, so I promptly rung Gymworld on Monday, who was apologetic and arranged for delivery on Friday (5 Nov). They also threw in a free heart monitor. They also offered an installation service (£65) but I said I would consider after receiving the product, which they were fine with. There was no pressure on me to decide then, which was good.

The threadmill did arrive on Friday, delivered by a two way team, as promised, but the mat and heart monitor didn't arrive. So I rung Gymworld straightaway, who promised to send them out that day for Monday (7 Nov). I also asked for an installation service as it looked very ccomplicated to me to install by myself, and they offered to do that on Tuesday (8 Nov). I asked if I could have it late in the day and we agreed on after midday. All my dealings were with Martin and Graham who were courteous through out and called back promptly when I left messages ( as they were engaged) or to tell me about the state of my order.

The mat and heart monitor were delivered by courier on Monday as promised. On Tuesday, the installer, Jason, rung me half an hour before he was due, to let me know he was coming. We met at 1pm, and he expertly installed the threadmill within 1.5 hours, showed me how to use it, and took away all the rubbish. Having seen the work involved in installation (there are electrics involved and heavy lifting), I am glad I asked for help, as there was no way I could have done it myself. But then, I am a doctor, not an engineer, and a woman.

Other then the initial missed delivery, everything has been excellent, and I would definitely recommend Gymworld. And the Nordic Track is absolutely brilliant!

YMK, Radlett, Herts.

Arrived next day as promised. Superb sevice

terrible. avoid this company. They have not returned my money. I cancelled my treadmill order and they have not received a refund. They keep saying they will but don't. Staff do not seem to care.

I received my cross trainer in good time. However, it is fauly and they continue to ignore my requests for it to be sorted out or replaced. Have also never given me a receipt for my payment despite several requests. I have a new cross trainer which I can not use and they are not fulfilliung their obligations to rectify the situation. Avoid like the plague.

After looking about on the internet for a Reebok B5.7e excerise bike the best website was Gymworld after looking at some reviews on the company i decided to buy the excerise bike at £329. and £4.95 for next day delivery.
I just want to let everybody know my excerise bike was deliverd on time and in perfect condition i would recommend Gymworld to anybody as i will buy from this company again