haart - Estate and Lettings Agents Ealing Reviews 

Poonam has been amazing she has dealt with all my queries. She very quick.

Thank you to Poonam SAINI for your help this morning.
You was very polite and resolved my query in minutes. Very Efficient.

Welcome back Poonam, Property Manager Ealing. It was lovely to speak to you today and thank you for your help today.

I am a landlord who has entrusted the Ealing branch to look after the rental of a property I own

My repeated requests to them to take action for which they are responsible have resulted in no action. Either I receive a message from a representative whose e-mail subsequently gives out of office replies, or I am asked to provide an answer to a question which has previously been answered. Repeat emails to the alternative e-mail addresses offered have produced no response whatsoever.
Poonam has handled the property well in the past, but is no longer available. I'm sorry for her that I feel no alternative but to give such a bad review in her absence. I see other responses from Haart refering to a Mr David Brownbill who may have investigated a similar breakdown earlier this year, but it seems he too may have moved on

Update on 22nd August - within the last hour, Haart have posted a reply here suggesting I contact them at a certain address. I had done that (at that address) on 2nd August already - nearly 3 weeks later their reference to 5 star service appears little short of delusional on their part

Haart are awful. They found me a tenant who disappeared and stopped paying rent. Haart put up an abandonment notice without my permission which can have serious legal complications for a landlord. I asked them to remove it so many times and they never did. Haart made a mistake on the tenant reference report which they said they couldn’t change but assured me the reference checks on the tenant were fine. They ignore my emails and only email me when they want something. They have misplaced the keys to my flat. They have put up a sold sign on my flat which they didn’t sell as I didn’t sell my flat and they won’t take it down.

Thank you for helping us to find out our perfect place . Especially Mr Sunny who helped and coordinate with our property in a great way. He was up to date with all documentation and accomplished within a limited time.
Thank you

100% will recommend Sunny to friends and family

Terrible property management service and responses.
We use haart's property management for ongoing rent collection and the service is woeful. I let them know of any issues and response take very long time, which is astoundingly poor. I received an email last month- in reply to a chasing email saying it is responsibility of tentants at one end and other end landlord says do not do anything without his consents. And it's worth noting the wait for any emails was 1 weeks, something that was not acknowledged or for which there was no apology and no resolution.

Cowboy State Agent ALERT
Haart Ealing: What a rip-off!

To this date, we have 32 outstanding issues yet to be resolved. I am creating this review, because I want to be sure they read my comments at least here, in the public domain, they are ignoring our private emails

Ali Shabaz from the Ealing Broadway office was the negotiator agent who showed us the flat. At first, he was a friendly and lovely guy, the kind of person you feel comfortable with, and seemed trustworthy. Although , the first thing he asked, even before he got us the house, was a comprehensive google review. We felt, since he reminded us various times to write it, that we should oblige.

Here is what happened:

Once we agreed to make an offer, and once it was sent and we paid the holding deposit, we never heard much from him again.

He disappeared.

He ignored our calls and emails, for more than 5 days. Up to the point, we ended up thinking we'd been scammed.
We went to the agency in person (three times), we spoke to the lettings manager, Mohsen-Ali, If you google his name or Haart Ealing in other pages like Yelp, you will see that it is not only tenants who speak ill of him, landlords too. It seems Ali Shabaz has had a good teacher. The premise seems to be “sale sale sale and let customers rot in hell!”

After asking for the contract for more than 3 weeks, they sent us the copy one day before the moving date, blaming the landlord. Then they gave us the keys to the apartment 2h late (we lost 2h of the van we had booked).

The least professional estate agents I have ever had the displeasure of dealing in Ealing.

Then, we finally moved in, hoping we didn't need to deal with them again, at least for a while.

But then the real problems started.

First and foremost the address on the contract was wrong from the start.
This caused lots of inconveniences because we already set up all our services, including internet, water and electricity.
We signed a 12 month deal with an internet service provider, and it left us liable to pay the full 12 month since you are not allowed to swap addresses that quickly.
We are still left without Internet, and I work from home.

When we informed the agency about the address mistake, they said they would come back to us asap. But nothing happened. This becomes the daily thing, you speak to someone, they tell you they’ll get back to you and they never do. We call them again, and again. But, two weeks later, we didn't receive any call, and our contract is still reflecting the wrong address.

On the other hand, when we visited the flat was still in the re-decoration process and Ali assured us, the landlady was going to fix the issues we highlighted. He was lying. Neither the ones added in our offer sheet, the terms were not met.
Today, the works on the flat are still not finished.

They also sent us a blank inventory.

We also started receiving letters from the energy company, with an outstanding bill of more than 500 pounds threatening court action to “the occupiers”, Again, more time wasted having to call and explain the calamity that this agent is. We basically had to move all our addresses twice.

We keep calling property management, use their online service to report repairs, call every day, many times. We didn't receive a single call back from anyone.

We spoke with Natalie Junkere (we are still waiting for her call back), Alphie, John, two different Jennifers, Jasper, Sandeep, Shakeera, etc, etc etc, and of course Ali and Mohnsen, who washed their hands as soon as we moved in, the ‘Most profitable manager in the whole of the Lettings’ but at what price? People who only care about adding more sales to their targets, even if that means deceiving their customers in order to push them to sign a contract for a dirty flat in Ealing where we can’t even cook a pizza.
If you ever cross your path with this agency, I can only say: AVOID LIKE THE PLAGUE

PS: I added some pictures in Google Maps (please check there, I can't add pictures here). I already sent them these pictures two weeks ago, but as they never reply to our emails, hopefully, they will see them there.

To whom this may concern,
I would like to say that Poonam
Saini is a lovely girl.
She is very helpful and always available.
She is currently on leave but has responded to all my queries with out any hesitation.
Well done and thank you.

Thanking Poonam for a great service.
Poonam did a great job in getting us the best rental for our property for the agreed renewal.

Good service
I called the property management team with a problem and spoke to Poonam who dealt with the problem extremely quickly and efficiently. It was reassuring to feel that the problem was being dealt with and I didn’t have to chase up my issue. Thank you

Well Done Poonam for the hard work.
Keep it up.
And thank you for your help.

I have dealt with poonam for over 8 years. She has always been amazing.
She is very helpful and knows what’s she doing.
She always gets the job done.

Thanking her again for her hard work.

Hello i want to tell you Poonam is a nice persons.
She always helped me.
She did not hesitate to speek my language. Very nice Punjabi girl.
Thenk you

Poonam thank you for your hard work..
Thank you for your help all the time.
Keep up the good work.

Poonam is an amazing member of the team. She is very professional.
Thank you

An asset to your company.

To whom this may concern
Poonam Saini is the most pleasant and professional member of the team.
She made the whole process smooth and easy.
She made my first time experience a pleasant one.
Thank you

I have a property in Shepperton and I required urgent assistance. Poonam helped me out last year during the pandemic and I found her to be very knowledgeable and helpful of the in house systems you have in place.

I am well aware that Poonam no longer manages my property but I made one phone call with a similar question and she was able to resolve the issue again within the hour advising/explaining the error.
She is a 100% gem.

Poonam Saini property manager for Ealing is an amazing person.
Thank you for your help always..

Poonam is helpful. You can contact her at any time and she will reply back whether it be text message or a email.
She will have the answer….!!!

Really appreciate her availability and time and effort in resolving issues.

Keep up the good work 😊.

TJ… multi landlord of Southall properties.