I really do love the magazines and it has been just what I needed for starting into the hobby and not knowing how to paint. Only reason it’s not a 5 star rating is because we don’t get the same perks... See more
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My experience has always been great. No problems. I have been notified each time my order was to be processed thanking me for my purchase. I am currently awaiting my next shipment due anyday. Cant wai... See more
Company replied
I subscribed to the WH40K Combat Patrol. It is a great way to start collecting. It's given me access to a larger range of models at a great price. The magazine is informative and enrmtertaining as we... See more
Company replied
Hachette always comes through on these subscription style kits. I've built several now and they have all been smooth. I've only had two issues and they were both resolved in under two days. I jus... See more
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Company details
About Hachette Partworks
Written by the company
A PUBLISHING COMPANY WITH A STRONG CREATIVE HERITAGE
Browse Our Website
Hachette Partworks publishes collectable series such as Marvel Graphic Novel Collections, Warhammer 40,000: Imperium, Peter Rabbit Patchwork Quilt and more!
THE LEADER IN PARTWORKS PUBLISHINGWe have an outstanding catalogue of both mass market and niche partwork collections, including our hugely successful, innovative craft collections such as Disney Cross Stitch and our exceptionally detailed build-up models such as Battleship Bismarck and Titanic as well as our high-quality book collections including Marvel, The Ultimate Graphic Novel collection and 2000AD: The Ultimate Collection.
With fascinating and inspiring editorial content across a wealth of subjects, and big-name licenses such as Marvel, Disney, DC and Games Workshop, Hachette Partworks create high-quality products across every genre.
At Hachette Partworks, we are at the forefront of collectables publishing in the UK.
Written by the company
- We have a rich creative legacy and an unparalleled catalogue of partwork collections that span across mass-market favourites and niche genres. From thrilling graphic novels to lifestyle, craft, model-making, we work with some of the world’s most iconic brands, including Disney, Marvel, DC, Warhammer, Dungeons & Dragons, Doctor Who, and Peter Rabbit.
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4.4
Excellent
8K reviews
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This company invites their customers to review, whether positive or negative
Replied to 98% of negative reviews
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Leaving a second positive review now my…
Leaving a second positive review now my magazine subscription is coming to an end.
Very happy with Hachette.
I've very much enjoyed their Warhammer 40k Combat Patrol magazine and all it's miniatures.
The magazine was well planned out with each magazine comprising of categories for you separate and consolodate in the binders they give you.
Which I much very prefer over having a simple stack of magazines.
The support team have always been prompt and very helpful in their responses.
Any issues, while rare, were sorted out quickly and smoothly.
I'm looking forward to seeing what they'll do next when they pick up 40k again, presumably later in 11th edition.
Thank you Mario, Sam, Hollie, Milly and Brook for all the help you've given me over the last two years of my subscription.
July 24, 2026
Unprompted review
Reply from Hachette Partworks
Hi James,
Thank you for your review.
I am delighted to hear that you are happy with the service you have received from everyone! I will be sure to pass your feedback on to Mario, Sam, Hollie and Milly, as know they'll your kind words will brighten up their day.
We hope you're enjoying your collection now it's complete!
Kind Regards,
Brooklyn
Hachette Partworks LTD
Customer service team
What an amazing company
What an amazing company. The contents of the Winnie the pooh embroidery are beautiful, everything you need to get started is in the pack. With excellent descriptions of how to start all in lovely colours. Hints and pictures to do the stitches. I wish I had found this a while ago.
I contacted the company to ask it would be possible for my kit to come 7 days after I subscribed. Which is a bit cheeky as but i wanted it for my holiday. Lo and behold it came the day before I went. I have nothing but praise for this company.
July 17, 2026
Unprompted review
Reply from Hachette Partworks
Hi there,
Thank you for your review.
I am delighted to hear that you are happy with the service you have received from us! I'm glad your delivery got to you so quickly as well, I hoep you enjoyed it during your holiday! Your feedback is appreciated.
We do hope you continue to enjoy your collection!
Kind Regards,
Brooklyn
Hachette Partworks LTD
Customer service team
A great way to learn how to get into 40K
I really do love the magazines and it has been just what I needed for starting into the hobby and not knowing how to paint. Only reason it’s not a 5 star rating is because we don’t get the same perks as the UK, which they got exclusive figures and we did not.
June 25, 2026
Reply from Hachette Partworks
Hi Turner,
Thank you for your review.
I am delighted to hear that you've been enjoying the collection so far, I'm glad to hear you've found it suitable for getting started! Your feedback is appreciated, I am aware the figurine in question was a pre-order exclusive gift but I'll feed it back for future consideration.
We do hope you continue to enjoy your collection!
Kind Regards,
Brooklyn
Hachette Partworks LTD
Customer service team
Hachette's U-96 is a quality kit
Hachette's U-96 is a quality kit. Each month I look forward to adding to the build.
The company has been easy to work with.
June 23, 2026
Reply from Hachette Partworks
Hi Dirk,
Thank you for your review.
I am very glad to hear you're happy with the quality! Your feedback is appreciated, it's wonderful to hear you've had a good experience when you've needed to contact us.
We do hope you continue to enjoy your collection!
Kind Regards,
Brooklyn
Hachette Partworks LTD
Customer service team
A change of courier made better delivery
I reached out to Kiera and Ben in Customer Service at Hachette Partworks about the problem with my delivery experience. They responded and asked for photographic evidence which I shared. They seemed to appreciate my reaching out and telling them what was wrong and decided to send the special extra again that got damaged with a different courier. This arrived, a day later than anticipated because I wasn’t at home for the delivery. Although they asked when would be suitable to redeliver when I’m there, they decided to deliver sooner when I wasn’t there and left in a safe place. It did feel very contradictory of the courier but I think they possibly were just checking they were delivering to the correct address and not wanting to leave it at the wrong address. They maybe don’t have the facility or ability to ask the question they want to that isn’t contradictory so while the delivery experience wasn’t perfect it was a lot better than the first time and that is appreciated. Also thank you to Royal Mail for that.
July 22, 2026
Unprompted review
Reply from Hachette Partworks
Hi Jane,
Thank you for your review.
I am delighted to hear that you are happy with the service you have received from both Keira and Ben! I will be sure to pass your feedback on, as they will appreciate it. I'm so glad to hear you got your replacement!
We do hope you continue to enjoy your collection!
Kind Regards,
Brooklyn
Hachette Partworks LTD
Customer service team
I love the it them
June 25, 2026
Reply from Hachette Partworks
Hi Darrin,
Thank you for your review.
I am delighted to hear that you are happy with the service you have received from us! Your feedback is appreciated.
We do hope you continue to enjoy your collection!
Kind Regards,
Brooklyn
Hachette Partworks LTD
Customer service team
I HAD AN ISSUE WITH MY DIRECT DEBIT
I HAD AN ISSUE WITH MY DIRECT DEBIT, WHICH WITHIN 24 HOURS WAS SORTED. VERY FAST SERVICE AND NICE STAFF TO DEAL WITH. THANK YOU HATCHETTE PARTWORKS.
July 20, 2026
Unprompted review
Reply from Hachette Partworks
Hi Margory,
Thank you for your review.
I am delighted to hear that you are happy with the service you have received from us, and I'm so glad to hear it got sorted out for you so quickly! Your feedback is appreciated, I'll be sure to share it with the team as I know they'll be delighted to hear it too.
We do hope you continue to enjoy your collection!
Kind Regards,
Brooklyn
Hachette Partworks LTD
Customer service team
Fun to receive each month
Great selection and service. Subscription well-planned and fun to receive each month.
June 24, 2026
Reply from Hachette Partworks
Hi there,
Thank you for your review.
I am delighted to hear that've been enjoying your subscription so far! Your feedback is appreciated.
We do hope you continue to enjoy your collection!
Kind Regards,
Brooklyn
Hachette Partworks LTD
Customer service team
Customer Service
Would just like to say how well the customer service helped me in solving my problem. Have always had a good experience with them.
July 14, 2026
Unprompted review
Reply from Hachette Partworks
Hi Simon,
Thank you for your review.
I am delighted to hear that we were able to sort out your problem! Your feedback is appreciated, I'll be sure to share it with the rest of the team as I know they'll be glad to know your had such a lovely experience.
We do hope you continue to enjoy your collection!
Kind Regards,
Brooklyn
Hachette Partworks LTD
Customer service team
Customer service is terrific
Well customer service is terrific. Had some issues with my credit card company changing my card and they have worked with me diligently to get my collection back on track.
June 20, 2026
Reply from Hachette Partworks
Hi Steven,
Thank you for your review.
I'm sorry to hear you were having troubles with your card, but I am very glad to hear everything is back on track for you now! Your feedback is appreciated, I'll be sure to share it with the rest of the team.
We do hope you continue to enjoy your collection!
Kind Regards,
Brooklyn
Hachette Partworks LTD
Customer service team
Aaron was fantastic
Aaron was fantastic! He quickly understood my issue and resolved it completely over the phone in under 6 minutes. His calm, professional approach and clear explanations made the whole process stress-free.
I really appreciate the fast and effective support. It is rare to get help this efficient. Thank you, Aaron!
July 21, 2026
Unprompted review
Reply from Hachette Partworks
Hi Liam,
Thank you for your review.
I am delighted to hear that Aaron was able to help you out so quickly! I will be sure to pass your feedback on, as I know he will appreciate everything you've said.
We do hope you continue to enjoy your collection!
Kind Regards,
Brooklyn
Hachette Partworks LTD
Customer service team
Amazing value for what your getting…
Amazing value for what your getting help line for calling is actually helpful
June 23, 2026
Reply from Hachette Partworks
Hi Devlin,
Thank you for your review.
I am delighted to hear that you are happy with the service you have received from us, glad to hear you had such a wonderful experience when you needed to contact us! Your feedback is appreciated.
We do hope you continue to enjoy your collection!
Kind Regards,
Brooklyn
Hachette Partworks LTD
Customer service team
Why won’t you guys let me cancel my…
Why won’t you guys let me cancel my subscription!!!!!
June 23, 2026
Reply from Hachette Partworks
Hi there,
Thank you for your review.
My apologies you're having trouble cancelling, I'm unsure why this is. To cancel, please contact us using one of the methods below.
Phone: 018886645647 (Monday to Friday, 9 am to 2 pm Central Standard Time)
Email: customer_service_us@contact.hachettepartworks.com
Facebook: https://www.facebook.com/HachettePartworksLtd
Instagram: https://www.instagram.com/hachettepartworks/
Your feedback is appreciated.
Kind Regards,
Brooklyn
Hachette Partworks LTD
Walt Disney mini book issues
I made a mistake when I ordered Disney mini books and was sent two sets as I did not want them I contacted customer services and spoke to a very helpful advisor Ben who cancelled the duplicate order and could return the unwanted issues and have a refund for them I did this and within two weeks it was all sorted with the refund was really very easy to do and Ben was polite and helpful I think he is a credit to his company and would buy in future
July 17, 2026
Unprompted review
Reply from Hachette Partworks
Hi Majorie,
Thank you for your review.
I am delighted to hear that you are happy with the service you have received from Ben! I will be sure to pass your feedback on, as he will appreciate it. I'm glad to hear your refund got sorted out so quickly for you!
We do hope you continue to enjoy your collection!
Kind Regards,
Brooklyn
Hachette Partworks LTD
Customer service team
⭐⭐⭐⭐⭐ Unbeatable savings for Warhammer fans
I’ve been a subscriber to Hachette Partworks for their model building and Warhammer Combat Patrol magazines, and the experience has been fantastic.
If you are into tabletop gaming or modeling, these subscriptions are an absolute game-changer for budgeting the hobby. The Warhammer Combat Patrol run is easily one of the most cost-effective ways to collect, build up multiple factions, and get paints/tools at a massive discount compared to retail prices. The step-by-step breakdown in each issue makes the building and rules super digestible.
Deliveries are consistent and everything arrives well-packaged. It spreads the cost of the hobby out perfectly while keeping a steady stream of new projects coming to my desk. Highly recommend their partworks to any hobbyist, whether you're a veteran collector or just starting out!
May 1, 2026
Reply from Hachette Partworks
Hi Noel,
Thank you for your review.
I am so glad to hear you've had such a lovely experience with your subscription! Your feedback is appreciated.
We do hope you continue to enjoy the rest of your subscription!
Kind Regards,
Brooklyn
Hachette Partworks LTD
Customer service team
Not good value …
A little disappointed that the dalek parts have been broken up into little pieces so hatchette can make more money. Wait for a month and get two pieces of plastic and a spring in each package and the buyer is charged a large amount. When you consider there will be over 100 packages this tends to be very expensive and not good value
June 17, 2026
Reply from Hachette Partworks
Hi Edmund,
Thank you for your review.
I am sorry to hear that you're unhappy with the content of the magazines, at least with their current pricing. Your feedback is appreciated, I'll be sure to share it with the relevant teams for consideration.
Kind Regards,
Brooklyn
Hachette Partworks LTD
Customer service team
Great value and wonderful customer service.
Having both ordered individual items and signed up for the combat patrol monthly sets, I will say either option is well worth it. The one time I did have a slight issue of an order taking a long time to ship, they quickly corrected it. The customer service has been top notch in all the communications I've had with them.
May 12, 2026
Reply from Hachette Partworks
Hi there,
Thank you for your review.
I'm glad to hear you've had such a lovely experience ordering from us, I'm so glad to hear your delivery got sorted out so quickly! Your feedback is appreciated, I'll be sure to share it with the rest of the team.
We do hope you continue to enjoy your collection!
Kind Regards,
Brooklyn
Hachette Partworks LTD
Customer service team
Reply from Hachette Partworks
Hi Kevin,
Thank you for your review.
I'm glad to hear you've had such a positive experience! Your feedback is appreciated.
We do hope you continue to enjoy your collection!
Kind Regards,
Brooklyn
Hachette Partworks LTD
Customer service team
Great models at a reasonable price.
May 23, 2026
Reply from Hachette Partworks
Hi James,
Thank you for your review.
I'm glad to hear you've been enjoying the models! Your feedback about the pricing is appreciated.
We do hope you continue to enjoy your collection!
Kind Regards,
Brooklyn
Hachette Partworks LTD
Customer service team
Everything just works out well
Everything just works out well, from support to product I’m very happy with the model, my subscription
June 16, 2026
Reply from Hachette Partworks
Hi Victor,
Thank you for your review.
I am delighted to hear that you are happy with the service you have received from us! Your feedback is appreciated.
We do hope you continue to enjoy your subscription!
Kind Regards,
Brooklyn
Hachette Partworks LTD
Customer service team
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